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Reviews of Park Plaza Trier

4.5 out of 5
Park Plaza Trier
Nikolaus-Koch-Platz 1, Trier, RP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 355 out of 636 reviews" "
Rating 8 - Good. 229 out of 636 reviews" "
Rating 6 - Okay. 34 out of 636 reviews" "
Rating 4 - Poor. 11 out of 636 reviews" "
Rating 2 - Terrible. 7 out of 636 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stefan

Traveled with family
Liked: Amenities
The hotel is in a good condition and the location is in the heart of city center. The gym for a hotel this size is a joke. People outside the area were singing well after midnight disturbing the sleep. The bar service is poor. Will stay in Ibis next door for a lot less money, similar location and facilities.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad smell in the room!
Schlechter Geruch von altem Urin im Bad. Musste die ganze Nacht das Fenster offen lassen.
Stayed 1 night in Oct 2023
Response from Katarina Steimann, Front Office Manager on Nov 23, 2023
Dear guest,Thank you for taking the time to complete our guest satisfaction survey.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Best regards

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very convenient!!!
Stayed 2 nights in Oct 2023
Response from Katarina Steimann, Front Office Manager on Nov 23, 2023
Dear Steve,thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see, that you enjoyed your time at our Hotel.We would be pleased to welcome you again in our house on your next visit to Trier.Best regards

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Carey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at in Trier
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Beautiful room but unfortunately it smelled like sewage for the majority of our stay. We also never got any WiFi in the room during the three days we stayed there. The staff didn’t seem to care and said if I really needed internet I could just sit in the lobby.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dad and son
Real quality hotel. Great location with first class facilities and lovely friendly welcoming staff
Stayed 1 night in Jul 2023

10/10 Excellent

Romain

Stayed 1 night in Jun 2023

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Close to everything.
Stayed 1 night in Jun 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service
Overall a nice hotel. A bit dated. Weird pillows. They give you 1 regular pillow and a very small pillow. I don’t get the point of it. Just give 2 full size pillows per side of bed.
Stayed 2 nights in Apr 2023

8/10 Good

jean-louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Excellent parking. Functional bedroom (in this case slight tobacco smell) , minimal amenities, hardly any plug. Restaurant: average, good breakfast.
Response from Katarina Steimann, Front Office Manager on Jan 4, 2023
Dear Jean-Louis,thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see, that you enjoyed your time at our Hotel.We would be pleased to welcome you again in our house on your next visit to Trier.Best regards

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
s
Stayed 1 night in Nov 2022
Response from Katarina Steimann Front Office Manager on Nov 16, 2022
Dear Pablo,thank you very much for choosing Park Plaza Trier.We are pleased to see, that you have enjoyed your stay and would be glad to welcome you in our house on your next visit to Trier.Best regards

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a very nice courtyard that my wife, daughter, and I enjoyed in the evenings. The bar provides full service if you want to enjoy drinks. The breakfast was typical German fare, with lots of cheese and sausage. I thought the hotel was great value for the money. It's also in easy walking distance of the market square and cathedral, and I felt very safe with my family.
Stayed 2 nights in Aug 2022
Response from Katarina Steimann Front Office Manager on Sep 16, 2022
Dear Joseph,thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see, that you enjoyed your time at our Hotel.We would be pleased to welcome you again in our house on your next visit to Trier.Best regards

8/10 Good

Karen, Denver

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very nice property. My only complaint is that when we checked in, we were told we got an “upgraded room” with a nice view, which we hadn’t requested. That was fine with us, the view didn’t matter to us at that hotel. What we realized that night was that ours was one of a few rooms in the hotel where the AC didn’t work. It was hot there and that has been one of a very few priorities we have when booking hotels. They brought us a fan that was loud and only mildly helpful.
Stayed 2 nights in Jun 2022
Response from Katarina Steimann Front Office Manager on Jul 11, 2022
Dear Karen, Thank you for choosing Park Plaza Trier and also for taking the time to rate us. We are sorry that the air conditioning did not work in the room you stayed in. We were able to repair this in the meantime, so that our guests can use the air conditioning without restrictions even in hot temperatures. We would be happy to welcome you again on your next visit to Trier. With kind regards

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Katarina Steimann Front Office Manager on Jul 11, 2022
Lieber K, vielen Dank, dass Sie das Park Plaza Trier gewählt und sich auch die Zeit genommen haben, uns zu bewerten. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten. Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Trier erneut bei uns empfangen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing place. Great location upgraded to a suite. Well worth it. Front desk clerks were wonderful helpful and all around great Definitely recommend this place
Stayed 3 nights in Dec 2021
Response from Katarina Steimann Front Office Manager on Jan 4, 2022
Dear Thomas, thank you very much for staying with us at The Park Plaza Trier and for taking the time to share your experience with us. We are happy to read you have enjoyed your stay and would be glad, to welcome you again whenever your travels bring you back to Trier. Best regards

10/10 Excellent

Kevin, Houston

Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Katarina Steimann Front Office Manager on Nov 30, 2021
Lieber Gast, vielen Dank, dass Sie das Park Plaza Trier gewählt und sich auch die Zeit genommen haben, uns zu bewerten. Es freut uns, dass Sie einen schönen Aufenthalt bei uns hatten. Gerne empfangen wir Sie bei Ihrem nächsten Besuch in Trier erneut in unserem Hause. Mit freundlichen Grüßen

8/10 Good

luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Katarina Steimann Front Office Manager on Nov 13, 2021
Lieber Luiz, vielen Dank, dass Sie das Park Plaza Trier gewählt und sich auch die Zeit genommen haben, uns zu bewerten. Es freut uns, dass Sie einen schönen Aufenthalt bei uns hatten. Gerne empfangen wir Sie bei Ihrem nächsten Besuch in Trier erneut in unserem Hause. Mit freundlichen Grüßen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel in zentraler Lage
Alles ok bis auf die Wärme im Zimmer (im Winter), trotz abgeschalteter Heizung. Musste nachts 2x aufstehen um die Fenster zu öffnen.
Stayed 1 night in Oct 2021
Response from Katarina Steimann Front Office Manager on Nov 10, 2021
Lieber Gast, vielen Dank, dass Sie das Park Plaza Trier gewählt und sich auch die Zeit genommen haben, ein Feedback zu hinterlassen. Es freut uns sehr, dass Sie einen schönen Aufenthalt bei uns hatten. Unsere Klimaanlage fungiert im Sommer genau eben als solche und im Winter als Heizung. Da sich die Einstellung nach der Außentemperatur richtet, kann es in der Übergangszeit zwischen Sommer und Winter durchaus zu Temperaturschwankungen durch Tag und Nacht kommen. Wir freuen uns, dass Sie sich mit dem Öffnen des Fensters Abhilfe schaffen konnten. Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Trier erneut bei uns empfangen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Gunter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Oct 2021
Response from Katarina Steimann Front Office Manager on Nov 10, 2021
Dear Gunter, thank you very much for choosing Park Plaza Trier and for taking the time to complete our guest satisfaction survey. We are thrilled to see, that you enjoyed your time at our Hotel. We would be pleased to welcome you again in our house on your next visit to Trier. Best regards

10/10 Excellent

Niels

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Better Places in Trier
This hotel is simply superb. It is nicely laid out; it is situated in the centre of the fantastic town of Trier, and it is in every way a nice place to stay. It is modern and very clean. There is a nearby underground carpark which is connected to the hotel. The rooms are comfortable, and the sleep quality is 100% perfect with no noise at all. The only thing that cost this rating a star is the service. When I visited it took ages to get serviced by a clearly overloaded waiter and the restaurant was full which is rather idiotic when they have not considered the number of guests they accommodate. Will I stay again? No, here are better and more convenient hotels in Trier.
Stayed 1 night in Oct 2021
Response from Kind regards, Britt Paterson on Oct 12, 2021
Dear Mr. Niels, thank you for your kind and honest feedback. We are happy to hear that you found our hotel beautiful and that you enjoyed your stay with us. We are sorry to hear that your experience at our restaurant was not as pleasant. We have taken your feedback into serious consideration and hope that in the future we meet your expectations.

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and overall experience.
Stayed 3 nights in Oct 2021
Response from Katarina Steimann Front Office Manager on Oct 11, 2021
Dear Diane, Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see, that you enjoyed your time at our Hotel. We would be pleased to welcome you again in our house on your next visit to Trier. Best regards

10/10 Excellent

Seungkoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good room condition and kind staffs
Stayed 1 night in Sep 2021
Response from Katarina Steimann Front Office Manager on Sep 20, 2021
Dear von Seungkoo, Thank you for choosing the Park Plaza Trier and also for taking the time to rate us. We are very pleased that you felt comfortable in our hotel despite the current situation and would be happy to welcome you again whenever your travels bring you back to Trier. Best regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Too bad I had to pay for parking. They say ‘on-site’ but they fail to mention it costs about 15 Euros.
Stayed 1 night in Aug 2021
Response from Katarina Steimann Front Office Manager on Aug 29, 2021
Dear Brian, thank you for taking the time to complete our guest satisfaction survey. We are pleased that you have enjoyed your stay and that you have taken advantage of the 5 EUR parking discount. We would be glad to welcome you again in our house on your next visit to Trier. Best regards

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

inge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable place with top restaurant
We only stayed one night, but the central location was great for us. Sightseeing within walking distance (tour organised by the tourist info was very good). Good sizes room, comfy bed, all clean and in working order. Would happily go back.
Stayed 1 night in Aug 2021
Response from Front Office Team on Aug 11, 2021
Dear Inge, thank you so much for your great feedback! We are happy that you enjoyed your stay in our Hotel and Trier as well. Hope to welcome you back again! Best regards from Park Plaza Trier

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in an excellent location, right in front of the bus stop and next to the old town. Beautiful rooms, clean, spacious, and comfortable beds. My only complaint would be that the pillows on the bed are awful. There was no loft whatsoever and they flatten immediately when you lie on them. We asked for additional pillows and were given 4 more which was the perfect stack.
Stayed 3 nights in Aug 2021
Response from Katarina Steimann Front Office Manager on Aug 10, 2021
Dear guest, thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see, that you enjoyed your time at our Hotel. We are glad that we could help you out with additional pillows from our pillow menu. We would be pleased to welcome you again in our house on your next visit to Trier. Best regards

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay!
It was a wonderful stay clean, cosy, great breakfast! Would definitely stay again.
Stayed 1 night in Sep 2020
Response from Katarina Steimann Front Office Manager on Sep 24, 2020
Dear Rebecca, thank you for taking the time to complete our guest satisfaction survey. We are pleased that you have enjoyed your stay and would be glad to welcome you again in our house on your next visit to Trier. Best regards Katarina Steimann Front Office Manager

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay in Trier
Our stay here was very pleasant. The staff are all very friendly, the bar is well stocked and had a great cocktail menu, and our room was clean. Best of all, the air conditioning was pumping! It was an easy walk to the main attractions of the city from the hotel.
Stayed 1 night in Aug 2020
Response from Katarina Steimann Front Office Manager on Aug 19, 2020
Dear Alyssa, thank you for taking the time to complete our guest satisfaction survey. We are pleased that you have enjoyed your stay with us. We would be pleased to welcome you again in our house on your next visit to Trier. Best regards

10/10 Excellent

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely property in a terrific location. The rooms are clean and comfortable, the staff is friendly and helpful, and the restaurant serves a very nice breakfast.
Stayed 2 nights in Aug 2020
Response from Katarina Steimann Front Office Manager on Aug 19, 2020
Dear Guest, thank you for taking the time to complete our guest satisfaction survey. We are pleased that you have enjoyed your stay with us with all the comforts. We would be pleased to welcome you again in our house on your next visit to Trier. Best regards

10/10 Excellent

Ren, Stuttgart

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally friendly and helpful. Property is stunning and conveniently located. There is a ski lift that takes you to the neighboring town, reindeer that you can watch and feed, and unlimited trails... Food was exceptional. A unique and amazing find!
Stayed 1 night in Jun 2020
Response from Iris Lehnertz, Front Office on Jun 26, 2020
Dear Ren, thank you for staying at our Hotel. We are really happy to hear that you enjoyed your stay with us. We really appreciate the positive Feedback you shared and hope to welcome you again, soon! Kind regards

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds are too hard and small.
Stayed 1 night in Jun 2020
Response from Alisha Turbing on Jun 16, 2020
Dear Mr. Belsky, Thank you for your message. On your next stay in our hotel, we can prepare the beds to a double bed for you. Please do not hesitate to contact us for any further queries, we are at your disposal at any time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Friendly staff. Great location in the heart of the city
Stayed 2 nights in May 2020
Response from Iris Lehnertz, Front Desk on Jun 5, 2020
Dear Guest, thank you for your positive Feedback! We hope to welcome you back in the future! Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020
Response from Katarina Steimann Front Office Manager on May 25, 2020
Lieber Gast, vielen Dank für die vorgenommene Bewertung. Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Beste Grüße

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Hotel was very updated, modern, cozy, and clean. Very close to everything you'd want to see in Trier.
Stayed 1 night in Dec 2019
Response from Iris Lehnertz, Front Desk on Dec 26, 2019
Dear Mrs Griffin, thank you for staying at the Park Plaza Trier. We really appreciate the positive Feedback you gave us! We wish you merry Christmas and a Happy new year! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendliness of all the staff ,at check in ,at the bar and in the restaurant.
Stayed 3 nights in Oct 2019
Response from Alisha Turbing / Front Office on Nov 5, 2019
Dear Mrs / Dear Mr, Thank you for your positive Feedback. It´s nice to hear, that you had enjoy you stay in our Hotel. We hope, that you visit us soon again. Kind regards,

10/10 Excellent

matt, Barrington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, with excellent location. Breakfast was exceptionally good.
Stayed 1 night in Sep 2019
Response from Florian Jammer, Front Office Manager on Sep 12, 2019
Dear Matt, thank you for your feedback. It's great to read that you had a pleasant stay with us and everything was according to your wishes! We're looking forward to welcome you back with us again. Kind regards,

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay in Trier!
The Park Plaza was centrally located in Trier and in walking distance to everything! The room was extremely huge by European standards although the bathroom was kinda small. Nonetheless, the service was outstanding and the Front Desk agents were super helpful and informative. Parking is conveniently located under the hotel, too. There was a huge spread for breakfast. If only there was a change of a few more items every day.
Stayed 3 nights in Aug 2019
Response from Florian Jammer, Front Office Manager on Sep 9, 2019
Dear Denise, thank you for your stay and for your kind feedback. We're very happy that you had a pleasant stay with us. For the breakfast we will discuss this with our kitchen chef if we can get some more variation on the buffet. We would love to welcome you back with us soon! Kind regards

8/10 Good

Sandy, Houston, TX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Up to date décor. My only issue was with the lighted Roman head decoration in the room. The light would only turn off if you removed your room card and lost electricity in the room. That is not helpful if you are charging phones/camera batteries. Therefore there was a bright light on in the room all night.
Stayed 1 night in Aug 2019
Response from ER on Aug 21, 2019
Dear Sandy, thank you very much for sharing your feedback! We‘re pleased to read that you enjoyed your stay! Unfortunately, you had problems with the lighted roman decoration. We are sorry for that. Please be aware that it is possible to turn off the light without remove the room card. We‘re looking forward welcoming you again. Best regards, Florian Jammer, Front Office Manager.

10/10 Excellent

D A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly bar area
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from ER on Aug 7, 2019
Many thanks for your review. Best, Florian Jammer, Front Office Manager.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean modern comfortable
A very good location. A modern comfortable hotel with 24 hotel check in. Next to a public car park with a connected entrance. Not included in the room rate - it is a public parkplatz and cost 15€ a day so that has to be budgeted for. choice of room with bath or walk in shower
Stayed 1 night in Jul 2019
Response from Abel Marin Martinez on Jul 20, 2019
Thank you very much for your review! We are hopping to see you again in Park Plaza Trier. Best regards Abel Marin Martinez Front Office

6/10 Okay

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from ER on Jul 5, 2019
Thank you for your review. Florian Jammer, Front Office Manager.

10/10 Excellent

Yehavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, located in a vert nice town.
Stayed 2 nights in Jun 2019
Response from ER on Jul 5, 2019
Dear Yehavi, many thanks for your review with 10 points. That makes us very proud! We're looking forward to welcome you again soon! Best regards, Florian Jammer, Front Office Manager.

8/10 Good

Dan, Lincoln , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from ER on Jun 6, 2019
Thank you very much for your review! Best regards, Florian Jammer, Front Office Manager.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Trier
We had a wonderful time. Location was perfect.
Stayed 2 nights in May 2019
Response from PPT on Jun 4, 2019
Dear Sandy, thank you for your mesage. We are pleased that you liked the stay with us. Please do not hesitate to contact us for any further queries, we are at your disposal at any time. Yours sincerely Park Plaza team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Plaza
Nice hotel, centrally located in old Trier, pleasant staff
Stayed 1 night in May 2019
Response from ER on May 26, 2019
Dear Carol, thank you very much for sharing your feedback! We're pleased to read that you had a great stay in our 4* Superior Hotel Park Plaza Trier and everything was according to your wishes. We're looking forward to welcome you again soon. Best regards, Florian Jammer, Front Office Manager.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central position near main square and cathedral. Good all day bar in front lobby. Breakfast bar excellent but not possible to have a light snack in the evening.
Stayed 3 nights in Apr 2019
Response from FJ on May 3, 2019
Thank you very much for your kind review! Florian Jammer, Front Office Manager.