Exterior

Reviews of Comfort Suites Moses Lake

2.5 out of 5
Comfort Suites Moses Lake
1700 Kittleson Rd, Moses Lake, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 189 out of 325 reviews" "
Rating 8 - Good. 96 out of 325 reviews" "
Rating 6 - Okay. 22 out of 325 reviews" "
Rating 4 - Poor. 10 out of 325 reviews" "
Rating 2 - Terrible. 8 out of 325 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gayla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Alicia was great with my check in.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Good Afternoon Gayla,We're so thrilled to know that you had a great time with us overall and that our friendly team members left a positive impression on you. We'll be sure to pass your compliments along to Alicia and we hope to see you again soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024

6/10 Okay

Katie, Moses Lake

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The gal who checked us In was awesome. The gal that was there in the evening. Was rude and had horrible customer service skills. The door knob for our room fell off while we were there.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Good Morning Katie,We appreciate you choosing to stay with us and leaving us your thoughts. Your highlighting of one of our team members makes us glad. However, we are disheartened that we could not exceed all of your expectations. What you described is not usual for us, and we will be sure to share your feedback with our team to make sure it does not happen again. Please consider booking another stay with us. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

10/10 Excellent

Trevor

Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly, and our room was so clean and very comfortable! We decided to stay an extra day!
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Good Morning, Barbara,Thank you for your kind words! We're thrilled that our friendly team and well-kept rooms made your stay excellent. Your satisfaction is our top priority, and we'd be delighted to have you stay with us again.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

VIE

Stayed 6 nights in Oct 2023

10/10 Excellent

Scot, yakima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gals at the check-in were very polite and friendly
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Good Afternoon Scot,Thanks for your excellent review! We're thrilled our check-in team made a positive impact on your stay. Friendly and polite service is what we aim for, and it's wonderful to know we hit the mark. We look forward to welcoming you back for another five-star stay!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Brittney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I must say, I stayed in three different hotels in Moses Lake due to an odd work situation. The first two hotels felt unwelcoming. This hotel felt so WARM (not just because of the fireplace in the lobby) and inviting. It was a relief to walk in. Everything is clean. The landscaping outside is beautiful. The pool and spa is lovely and felt like a salt water pool. My ONLY complaint is that the heater in my room needs some maintenance. Loved my stay, wish it was longer. lol
Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Good Afternoon Brittney,Hearing about your experience warms our hearts! It's wonderful you felt welcomed, enjoyed our clean facilities, and relaxed by our pool and spa. We're glad you had a pleasant stay despite the issue with the room heater, and we assure you we will look into this promptly. We'd be honored to welcome you back for another five-star experience!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Richard

Traveled with pets, Traveled with family
Liked: Amenities
Very nice room and dog friendly. The evening desk clerk, Lena, was helpful and delightful.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 10, 2023
Good Morning Richard,We enjoyed hosting you at Comfort Suites – Moses Lake. Lena is a valued team member, and we know she will be delighted that you mentioned her by name! Safe travels, and come back soon. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Gabriel, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lena greeted me with a nice warm smile...she checked me in efficiently....and reminded me of the free breakfast! After checking in to my clean nice room, I went down to use the jacuzzi....I checked first at the front desk to ask about towels....Lena helped me once more and she got me a nice towel. Lena should be commended for her exemplary customer service!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Good Morning Gabriel,Thank you for sharing your positive experience at Comfort Suites – Moses Lake. We're delighted that Lena provided excellent customer service, making your stay more enjoyable. We will certainly commend her for her outstanding efforts in ensuring your comfort. We greatly appreciate your review and look forward to welcoming you back in the future.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and quiet. We were very comfortable.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Good Morning Debbie,Thank you for choosing to stay with us at Comfort Suites - Moses Lake We pride ourselves on providing a quiet's nice rest for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I-90
Stayed 1 night in Sep 2023
Response from General Manager on Sep 22, 2023
Good Afternoon Richard,We're so happy to know that our amazing location near the highway was perfect for your needs, and we're thrilled you had a great time overall. Thank you so much for the high rating, and we hope to see you again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Susan, risingsun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Good Morning Susan,We're delighted you enjoyed your stay at Comfort Suites – Moses Lake! Please come see us again soon.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

David

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Amanda

Stayed 2 nights in Sep 2023

10/10 Excellent

Rachel, Seattle

Stayed 1 night in Sep 2023

10/10 Excellent

Ester

Traveled with family
Liked: Amenities
Very clean and comfortable room! Breakfast was varied and convenient. Exceptionally kind and helpful staff. We will stay here again when we visit the Gorge. Easy on/off the 90.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 10, 2023
Good Afternoon Ester, Thank you for your kind words! We're thrilled you had a comfortable and clean room, enjoyed our breakfast options, and found our staff exceptionally warm and accommodating. We appreciate your review and look forward to welcoming you back to Comfort Suites – Moses Lake.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Jina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, helpful and the spaces were very clean.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Good Morning Jina,Thank you for being our guest at Comfort Suites – Moses Lake and for sharing your lovely review. We pride ourselves on our top-notch service and spotless accommodations, so we are thrilled you were impressed. It would be a pleasure to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Martin H

Stayed 1 night in Sep 2023

10/10 Excellent

Heidi

Thanks for the stay!
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Good Morning Heidi,Thanks for choosing Comfort Suites – Moses Lake. Our team enjoyed serving you, and we trust you had a great stay! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms and convenient location
Check-in was quick and staff was very pleasant. Decent breakfast with all the usual offerings including hot eggs, bacon, and potatoes. Room was clean and had plenty of room for my family of 4. I highly recommend staying here.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 24, 2023
Good Morning Rhonda,We always enjoy hearing from our guests. It's great to know that our friendly staff, tasty breakfast, and clean rooms impressed you. The next time you're in town, please come stay at Comfort Suites – Moses Lake again!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Good

Jaden

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 16, 2023
Good Morning Peggy, We're delighted to hear that you found Comfort Suites - Moses Lake to be convenient and clean. It is always great to hear how our team's efforts have paid off in our guests' stays. Your feedback is greatly appreciated and we look forward to more moments in the near future. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value at this hotel. Staff was really professional and helpful. Some areas needed a little maintenance, but nothing major. Rooms were clean and comfortable.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 11, 2023
Good Morning Mary,Thank you for being our guest at Comfort Suites – Moses Lake and for taking the time to share your lovely review. We are thrilled you enjoyed our wonderful staff and comfortable accommodations and look forward to welcoming you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

2/10 Terrible

Debra

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I paid ahead for this room so I would be guaranteed to have a room at check-in time. Check-in time was 3:00pm. When I arrived at 3:40pm I was told my room wouldn’t be ready for another hour because of cleaning staff shortages. This was a problem because I needed to change clothes and be in an appointment by 4:30pm. I ended up changing clothes in my car which was very difficult because of my age and physical limitations. When I finally was able to check in after my appointment I asked if I would be able to receive some kind of discount because of inconvenience. I was told unapologetically no because I had paid ahead. This is totally unacceptable and ridiculous. I travel several times a year and I won’t be choosing a Comfort Inn again.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 11, 2023
Good Afternoon Debra, Thank you for taking the time to share your thoughts with us. Unfortunately, since the payment was made through a third-party booking site, we have no control over transactions and refunds. Please reach out to the booking site. Regardless, we are disheartened that we could not meet your expectations, and we apologize for the inconvenience you faced. We will be sure to share your comments with our team for improvement. Your stay with us was appreciated. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

2/10 Terrible

Peter

We liked the configuration of the semi suite room. The bed was very comfortable. The A/C worked very well, which was nice because it was very hot. The lights in the room were not sufficient to make it comfortable to read. Put in better lights.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 30, 2023
Good Morning Peter,While we are glad you enjoyed your room's layout and comfortable bed, we apologize that lighting was an issue. Your feedback has been noted and will be kept in mind as we make changes. Though your time with us wasn't flawless, we hope you'll revisit us for a better overall experience. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Anna

Stayed 1 night in Jul 2023

10/10 Excellent

PAUL, SHERIDAN

Stayed 1 night in Jul 2023

10/10 Excellent

Liese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recycling container in room. Everything else was great
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 14, 2023
Good Morning Liese, It was a pleasure having you stay with us recently, and we're delighted to know you enjoyed your experience. Your feedback regarding a recycling bin in the suites will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another lovely stay soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again!
Stayed 1 night in Jun 2023
Response from General Manager on Jul 3, 2023
Good Afternoon Peter,Thank you very much for your review and choosing to stay at Comfort Suites – Moses Lake. We are thrilled you enjoyed your experience with us. It was a pleasure hosting you, and we can't wait to welcome you back.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

gary

Stayed 2 nights in Jun 2023

10/10 Excellent

Luciana, Sequim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Lester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue I had was the soda at the front desk was warm. I like my soda cold without ice.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 15, 2023
Good Morning Lester,Thank you so much for the perfect rating. Despite the soda being a bit warmer, we hope that you made plenty of stellar memories during your visit. We loved having you and we can't wait to welcome you back to Comfort Suites – Moses Lake. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

6/10 Okay

tina

Disliked: Staff & service
the girls at the desk were not friendly.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 15, 2023
Good Morning, Tina, We want every guest to receive a warm welcome, so we're very sorry that this was the impression you had. Our goal is always to provide friendly and courteous service, and we assure you that your remarks will be discussed internally. We can't change the past, but we hope we'll have the opportunity to serve you in the future to show you our true spirit of hospitality. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located off the I90. 40minutes east from the Gorge Amphitheater.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 13, 2023
Good Morning Nancy,Thank you for choosing Comfort Suites – Moses Lake. It sounds like our convenient location worked perfectly for your trip! Come back soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Very friendly staff. Clean and handy. Comfortable bed and pillows.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 6, 2023
Good Morning Janet,We were happy to provide you with clean, comfortable accommodations, and we're glad our friendly staff made you feel welcome. Thank you for your kind words. Please come stay at Comfort Suites – Moses Lake again soon!Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Good

Teresa

Liked: Cleanliness
Noisy neighbors
While the room was clean, it is rather dated. The sofa bed was terrible. Could feel every spring. Could use an upgrade to thicker memory foam. The people above us must have had a child with energy to spare. Someone was running back and forth nonstop for over 2 hours between 10pm and midnight. We had to call the front desk twice to get the issue resolved. Lost some sleep due to this. Otherwise acceptable stay.
Stayed 1 night in May 2023
Response from General Manager on Jun 2, 2023
Good Afternoon Teresa,It was an honor to have you as our guest at Comfort Suites – Moses Lake, and we truly appreciate you taking the time to share your feedback. While we are sorry about the noise from the room above, we appreciate you giving our team a chance to remedy the situation. We are glad you enjoyed your stay and found our rooms to be nice and clean. Your constructive comments will be shared internally as we continue to improve, and we hope to have an opportunity to welcome you back on future visits to the area.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Good

Luis

Stayed 1 night in May 2023

10/10 Excellent

George, Port Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

4/10 Poor

WILLIAM

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty, the shower is broken, the towel rack is falling off the walls. Lamps didn’t work. Breakfast was a joke, no forks, out of most food, plates gone and only bowls. Juice machine was mostly water with little juice. No coffee, no food in small cooler ie-yogurt and hard boiled eggs. Sad and very disappointing stay.
Response from General Manager on May 12, 2023
Good morning William,We appreciate you taking the time to notify us of your recent experience at our property. It greatly saddens us to hear we were unable to meet your expectations and that you were disappointed with your stay and with the breakfast provided. Please accept our sincere apologies for any issues you encountered with your room and if it had not been cleaned to our usual high standards. We will address the concerns you raised internally and work with our team to review where improvements need to be made. We consider all feedback an opportunity to continually monitor guest satisfaction and where we need to be doing better. Thank you for sharing your insightful comments.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Aaron

Traveled with family
Disliked: Property conditions & facilities
Will not stay here again.
Stayed 1 night in Apr 2023
Response from General Manager on May 2, 2023
Good Morning Aaron,While we always appreciate a five-star rating, we are saddened and confused by your comment. We welcome all feedback, positive and constructive; however, if there was something that you were unhappy with, please reach out to us and let us know. The last thing we want to do is leave you with a poor impression of us.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Hotel staff are exceptional. Breakfast staff are outstanding. Best breakfast have experienced at a motel.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 25, 2023
Good Morning, Richard,Thank you for sharing your wonderful experience at Comfort Suites – Moses Lake. Hosting your stay was the ultimate pleasure, and we are delighted you enjoyed our delicious breakfast selections and friendly staff. We cannot wait to welcome you back, so please return soon for another five-star visit. Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

8/10 Good

Robb

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not always available. Needed to ring the bell each time to get someone to the counter. Room was pretty good, a little dated. Room heater/air conditioner cover was broken; also the machine lacked a full air on setting so that the machine did not cycle on and off all night. Elevator was slow.
Stayed 3 nights in Feb 2023
Response from General Manager on Mar 8, 2023
Good Morning Robb,It was a pleasure to have you stay with us during your recent visit. We appreciate you taking the time to share your insightful feedback. Our team strives to provide a perfect experience for all of our guests and we apologize that our accommodations did not meet your expectations. We have notified our maintenance staff about your comments to ensure they are properly addressed. It is our hope that you will consider staying with us again in the future so that we can deliver the type of visit you deserve with all the comforts of home.Sincerely,Amanda Laramore,General Manager, Comfort Suites Moses Lake

10/10 Excellent

Cameron

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
What a beautiful hotel at an affordable price. The room was clean, large and decorated as well as any hotel at twice the price. The front desk staff were warm, friendly and helpful. A at a time where a “C” seems surprisingly good!!
Stayed 1 night in Feb 2023
Response from General Manager on Feb 19, 2023
Dear Cameron, It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our dedicated team and excellent value to our high standards of cleanliness, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal at the front desk was super friendly and helpful.
Stayed 1 night in Feb 2023
Response from General Manager on Feb 14, 2023
Dear Kevin,We enjoyed welcoming you to Comfort Suites Moses Lake. Our goal is to provide friendly and attentive service, so we're delighted to read we're doing a great job. Our team hopes your travels bring you back to Moses Lake, as we'd love to see you again.