Ratings based on 117 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Dec 11, 2017
We stayed here passing through. It is a nice hotel with pleasant staff. Unfortunately the wifi was not working, however that was fine. We went down for breakfast about an hour prior to closing and the hot breakfast was dried out and overcooked. Overall this is a good hotel that is updated, clean and has a convenient location.
Comment from Hotel Management
Dec 11, 2017 by General Manager, Hotel Management
Many thanks for your positive review of Comfort Suites Moses Lake! We're happy to learn that you found our location to be convenient. It was a pleasure to provide you with courteous service and clean, comfortable accommodations. We regret that our Wi-Fi wasn't working while you were here but are glad it didn't detract from your stay. We'll also mention your comments about breakfast to our kitchen team as well. However, it's wonderful that your overall experience was pleasant. We value your feedback and would love to host you again.
5 out of 5
by Joseph

Posted Sep 5, 2017 on Hotels
Great place to stay! The rooms are nice and the staff is wonderful!
Comment from Hotel Management
Sep 7, 2017
Dear Joseph, It was a pleasure hosting you at the Comfort Suites Moses Lake. Thank you for letting us know that our friendly staff and comfortable rooms were exactly what you were looking for. We look forward to seeing you again soon.
5 out of 5
by Steve

Pleasant Surprise

Posted Sep 3, 2017 on Hotels
Had not stayed at a Comfot Suites before. This is a well kept property. Very clean and comfortable. Would recommend to anyone.
Comment from Hotel Management
Sep 5, 2017
Dear Steve, It warms our hearts to hear that you were pleasantly surprised by your stay at the Comfort Suites Moses Lake! The efforts of our whole team, from housekeeping to the front desk, go into making your experience a special, clean, and comfortable one. We appreciate your recommendation and hope that your kind words mean we will have the pleasure of hosting you again soon!
2 out of 5
by A verified traveler

Unprofessional Maid Service

Posted Aug 28, 2017 on Hotels
It was great...until one of the maids walked into my room while my son was sleeping. She said she didn't notice the hanging DO NOT DISTURB sign. I was away, but when I got word I called the front desk and asked how they were going to make things right again. They told me since I booked through Expedia, NO COMPENSATION. They did offer to give me points on their royalty program. I asked the value and she said around $2.50. Horrible.
Comment from Hotel Management
Sep 1, 2017
Thank you for notifying us of the sleep disturbance your son experienced during your stay with us. We hold all our staff to a high standard of professionalism, and we deeply regret that an unprofessional encounter ruined an otherwise great stay. We will notify our housekeeping staff of your experience to ensure that all care is taken in ensuring our guests' privacy. We regret that we weren't able to resolve your issue to your satisfaction; however, when a booking is made through a third-party website, it is that website rather than our team that handles the booking and its details. We hope that because your stay with us was otherwise enjoyable, you will consider giving our hotel another chance to provide you with the stay that you expected.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Aug 19, 2017
Stayed with a friend. Had a good experience. Beds were comfortable and staff was friendly. Some items in the room a bit worn, but I'd stay again.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
We're happy to hear that you had a good stay at the Comfort Suites Moses Lake! It sounds like you had the clean, comfortable, and friendly experience that you deserved. We believe that a warm and welcoming environment makes for some good memories! It is a great compliment that you would like to stay with us again, and we hope that day comes soon!
5 out of 5
by Edward

This traveler left a rating score only Posted Jul 28, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Motel

Posted Jul 26, 2017
Well appointed Motel. Great Staff. Rooms were large, well appointed, and very clean. Highly recommend.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
It brightens our day to see that you found our property to be well-appointed and comfortable. Thank you for the five-star review you've left for the Comfort Suites Moses Lake. We're pleased to know you liked your spacious, clean room. Providing clean, comfortable accommodations is a priority for us and reading about how you would recommend us to your friends is exactly what we aim to hear. We look forward to seeing you back again in the future!
4 out of 5
by Ian

Don't overlook Moses Lake

Posted Jul 24, 2017 on Hotels
A nice hotel without being fancy. Hotel reception was very personable and efficient. Whilst the hotel appeared to be a little tired, it was quite comfortable. Breakfast was OK only. Recommendation to Michael's on the Lake for dinner was a winner. Great food, lovely view on the deck looking over the lake.
Comment from Hotel Management
Jul 26, 2017
Dear Ian, Thank you for your visit! A comfortable, personable, and convenient stay is what to expect from us here at the Comfort Suites Moses Lake. Our staff believes that a friendly and professional atmosphere is the key to a wonderful visit! We are very happy to know that we could share the tremendous Michael's on the Lake experience with you, and we will send them your regards. It is unfortunate that breakfast didn't quite meet your standards, and we hope that you were able to get a good kick-start to the day with what we could provide. We look forward to your next stay!
3 out of 5
by Jasmine

This traveler left a rating score only Posted Jul 22, 2017 on Hotels
4 out of 5
by A verified traveler

Just a stop over hotel

Posted Jul 13, 2017 on Hotels
Not much at all in this town. But the hotel was nice and breakfast was good. Casino near the lobby is a bit of a joke (more a few machines and bar). Good for a stop on the way somewhere, just to sleep.
Comment from Hotel Management
Jul 18, 2017
We always appreciate feedback from guests, and we are glad to hear that although Moses Lake was not your ideal setting, our hotel still provided nice accommodations and a good breakfast. We are also pleased to see that you got a great night's sleep during your stay. While you may not be coming back for an extended stay, we certainly hope that you will stop back into Comfort Suites Moses Lake the next time you are passing through town.