Ratings based on 199 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Alabama
Beware Room 407!!! BED BUGS and Roaches!Posted Jul 6, 2017
Pros: The staff. The day manager did provide us with bags to put our clothing in and the opportunity to use their laundry facilities. Close Room 407!
Cons: After speaking with the GM this morning, she didn't allow a refund AND a certificate for a free night stay for our inconvenience, only one or other.
Location: Biloxi. Events in Biloxi books all hotels, this is one of the closest to get to Biloxi. Got better results from Expedia than Hotel Chain.
We checked into our room, #407, on June 24, 2017, checked bed edges for bed bugs, found none, so left our luggage on the table and left for dinner in Biloxi. We prepared for bed after 12am, with our 8 week old grandson, and after laying him down, noticed a bug crawling toward him across the white sheets. Got it in a cup and confirmed on google, that yes, it was a bed bug! Then we saw movement and dark spots on the walls, after closer inspection, the room was infested! One spot even looked like dark mold, but learned it was a cluster on the ceiling edge. Unfortunately, the night desk clerk and ourselves could not find another vacant hotel close by due to a car festival happening in Biloxi (reason we were in Moss Point to begin with). The night clerk 'took the hit' and gave us another room that didn't have a confirmed reservation. The other room was satisfactory but it was well after 3 am before we could finally retire for the evening. The day manager was very apologetic, but couldn't refund us since we book through Expedia, but would get the GM to get us our refund. Today is July 6th and we had to call ourselves to get the refund process started! Staff was very nice, however, we felt like they knew about this room, based on their response when we showed them. This room should have been quarantined! Very disappointed in not getting a 2nd 'free' night stay for our inconvenience. We have pictures, we travel frequently, will deal with Expedia again, possibly never Hampton Inn.
Great Hotel - Poor Night Shift Customer ServicePosted Jul 5, 2017 on Hotels
Overall it was a comfortable stay. But checking in was a nightmare. We had just driven 10 hours to the hotel and didn't arrive until around 5am. to find out that one of the rooms we booked was given away because we were a no show. I've never experienced this before. Either work or pleasure, I would sometimes check in late with no problems. I had gotten there to be told it was given to someone else. And the receptionist gave me a whole lot of attitude. Told me I was wrong a few times. Told me that it was actually hotels.com who overbooked and that she didn't mean to say they gave our room away. Told me a couple times that if I would just stop talking, she can figure something out (while telling me nothing can be done). She was very unprofessional. Hotels.com was nice to compensate us for Hampton Inn's unprofessionalism.
by Ollie R.
Five star stayPosted Jul 5, 2017 on Hotels
Nice and clean, good enough breakfast, very nice staff.
Posted Jul 4, 2017 on Hotels
Traveling through from Texas to Florida. Everyone was very friendly and nice.
Posted Jun 3, 2017 on Hotels
Posted May 11, 2017 on Hotels
for Everyoneby A verified traveler
Posted Apr 19, 2017 on Orbitz
The staff was excellent! Made our stay very comfortable.
FamilyPosted Apr 14, 2017 on Hotels
Posted Mar 20, 2017 on Hotels
A safe hotel near the Gautier soccer fields.
by A verified traveler
Posted Mar 6, 2017 on Hotels