“Staff were great and very helpful, Though we found we got better/faster responses to questions when emailing directly versus using expires messenger. The breakfast was wonderful with lots of options.
We also ate an evening meal there and it was delicious. Centrally located for for exploration of the etna region. Room was very clean. Would not hesitate to stay again or recommend to a friend”
“Our stay at Shalai was outstanding from start to finish. We received a warm welcome from a genuinely friendly and professional team. The hotel is set in a beautifully restored historic mansion on a quiet street, creating a peaceful and elegant atmosphere.
Check-in was effortless. Our online check-in was fully recognized, so there was no need to repeat the process. No credit card was requested and payment was deferred until checkout, which was a pleasant surprise.
The reception staff kindly ……
“Such a wonderful, charming and rustique property. The staff were so warm and welcoming and the views of Etna, spectacular! The delicious breakfast was home made using the fruits and honey produced on the property, and Francesca was so helpful and could always be contacted via whatsapp as staff are only available for a few hours in the morning and evening, so you are free to ventrure around the land, or chill out on the roof terrace as if its your own home. There are approx 7 cats who live at the……
“Wir haben spontan drei Nächte in diesem Hotel verbracht und waren insgesamt sehr zufrieden. Der Check-in verlief problemlos, wir wurden freundlich empfangen und konnten auch unser Auto unkompliziert parken.
Das Zimmer war sauber und für den Preis wirklich gut. Besonders positiv war die sehr gut funktionierende Klimaanlage. Leider ist das Hotel etwas hellhörig und nachts war es teilweise durch andere Gäste recht laut. Trotzdem konnten wir insgesamt gut schlafen.
Der Service war sehr freundlich……
“Overall a nice stay. The property itself is very dated and needs a renovation/upgrade. But the service at breakfast, and the views from the upgraded rooms are great. Standard rooms are not great. Reception staff average. Gym needs more weights/equipment (but decent room). Some small improvements (aside from a total refresh/renovation) would make a huge difference.”
“The room had great views of the water and was close to the cable car ride down to the beach areas, and a short walk into town and the theatre antique ( which is amazing) Tge staff was wonderful and the included breakfast too👍
Loved our stay here”