Ratings based on 183 Verified Reviews

4.2 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Delhi

Posted Feb 16, 2018
One of the best properties in cape town with the most friendly and professional staff!
Comment from Hotel Management
Feb 19, 2018 by Debra Sivertsen, Hotel Management
Dear Akanksha, Thank you for taking the time to complete a review and send us your valuable feedback. I am delighted to hear that you had a memorable experience with us at the Radisson Blu Hotel, Waterfront. We look forward to welcoming you back the next time you are in Cape Town. Kind regards, Debra Sivertsen - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel with great views of Table Bay

Posted Jan 27, 2018
I have stayed at this Radisson a number of times and have been consistently impressed. Staff are generally very friendly and it’s easy access to the Waterfront
Comment from Hotel Management
Feb 5, 2018 by Debra Sivertsen, Hotel Management
Dear Steve, Thank you for taking the time to rate your experience with us at the Radisson Blu Hotel, Waterfront. We look forward to welcoming you back the next time you are in Cape Town. Kind regards, Debra Sivertsen - General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Jan 9, 2018
I am a regular visitor to this hotel and I always find service and staff friendliness worth coming back for
Comment from Hotel Management
Jan 10, 2018 by Debra Sivertsen, Hotel Management
Dear Steve, Thank you for taking the time to send us your valuable feedback and submitting a review. I will be sure to share your wonderful compliments with the rest of the team and delighted to hear that you had a memorable stay with us and thoroughly enjoyed your vacation in Cape Town. On behalf of myself and the team at Radisson Blu Hotel Waterfront we look forward to welcoming you back when you next travel to Cape Town. Kind regards Debra Sivertsen General Manager
5 out of 5
by Tony

Posted Nov 24, 2017 on Hotels
Comment from Hotel Management
Dec 18, 2017
Dear Tony, Thank you for taking the time to rate your experience with us at the Radisson Blu Hotel, Waterfront. We look forward to welcoming you back the next time you are in Cape Town. Kind regards, Debra Sivertsen - General Manager.
5 out of 5
by Alice

Posted Nov 14, 2017 on Hotels
We had an excellent stay at this hotel. The staff was very professional and pleasant. Nadine at reception was especially thoughtful.
Comment from Hotel Management
Dec 18, 2017
Dear Alice, Thank you for sending us your valuable feedback and submitting a review. I am truly delighted to hear that you had a memorable stay. Thank you for the wonderful compliments regarding the team and your overall experience. We look forward to welcoming you back when you next travel to Cape Town. Best Wishes from all of us here at Radisson Blu Hotel, Waterfront. Debra Sivertsen. General Manager
5 out of 5
by A verified traveler

Posted Nov 14, 2017 on Hotels
Wonderful!!!
Comment from Hotel Management
Dec 18, 2017
Dear Valued Guest, Thank you for taking the time to send us your valuable feedback. I am delighted to hear that you had a memorable stay with us. On behalf of myself and the team at Radisson Blu, Waterfront we look forward to welcoming you back when you next visit Cape Town. Kind regards Debra Sivertsen General Manager
3 out of 5
by Tiaan from Pretoria

Good but overpriced

Posted Nov 5, 2017 on Hotels
The hotel was okay but isn't great value for money. We had a view of the parking lot, no coffee machine and staff that knock with the "do not disturb" sign on the door. I feel that with the price of the rooms we expected something better. We paid R425 per person for the braai evening - I never ask what the price of these things are as I usually get more or less the value but I think the braai was exorbitant. I'd rather stay with another hotel next time.
Comment from Hotel Management
Nov 7, 2017
Dear Tiaan, Thank you for taking the time to send us your valuable feedback and submitting a review. Thank you for raising these points to our attention, I will be sure to take it up with the management team. I apologize for the inconvenience caused to you during your stay. If there is anything else that I can do, please do not hesitate to contact me. I look forward to welcoming you back to the Radisson Blu Hotel Waterfront when you are next in Cape Town. Kind regards, Debra Sivertsen General Manager
2 out of 5
by A verified traveler

First and last time booking a Radisson Hotel

Posted Sep 28, 2017
This is an overpriced 3-star hotel that lacks customer service. To start, I must say the porters and some of the concierge staff are very nice and welcoming. However, the front desk staff lacks warmth and is slow to respond. At least three times when I called down to the front desk, no one was available to pick up and I ended up coming down from the 4th floor to speak with someone. The room was dated, and the bathroom shower leaked water both inside and outside the bathroom floor. In fact, I slipped and fell while there and the response from the hotel was abysmal. First when I called and mentioned what happened, I asked for ice for my head (which showed swelling) and for someone to come fix the shower. There was no sense of urgency from the front desk or apparent concern. After 20 minutes, no one had arrived with ice or the fix the shower. I had to go downstairs to speak to someone and still another 20 minutes went by with no one showing up. My roommate had to call downstairs a third time for someone to come up and fix the cause of the leak, but no one ever came with ice. Had this been a well-run hotel, an incident report would have been filed, a medic contacted, and a much quicker response altogether. The hotel's shuttle service was also unreliable. One night we waited with a group of 5 or 6 other guests and the shuttle never arrived. Fortunately another hotel's shuttle driver dropped us back. Lesson learned! Never again will I book at a Radisson property.
Comment from Hotel Management
Oct 28, 2017 by Customer Care, Hotel Management
Thank you for taking the time to write your review. We regret to hear you were disappointed with the service you received throughout your stay and appreciate you bringing these matters to our attention. We have shared your comments with hotel management to review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Home Away From Home Experience

Posted Sep 22, 2017
Pros: The friendly staff, the cleanliness of the entire facility and its proximity to many points of interest to international visitors.
Cons: None - "don't fix it if it ain't broken"
Location: The large Waterfront shopping Center is a stone throw from the hotel. The stadium is just across fromt the hotel.
I spent just 4 nights at the Cape Town Radisson Blu Water Front but which I had the time to stay much longer. I have stayed many good hotels in many Countries and Continents but even the best of them did not rival my experience at Radisson Blu Waterfront, Cape Town. The room was impecably kept. Every Evening the staff will bring a bottle of water and a piece of chocolate. The staff were very polite and genuinely friendly. Should I have another opportunity to visit Cape Town in the future, I am definitely going back to this wonderful hotel.
Comment from Hotel Management
Sep 28, 2017 by Debra Sivertsen, Hotel Management
Dear Emmanuel, Thank you for sending us your valuable feedback and submitting a review. I am truly delighted to hear that you had a memorable stay. Thank you for the wonderful compliments regarding the team and your overall experience. We look forward to welcoming you back when you next travel to Cape Town. Best Wishes from all of us here at Radisson Blu Hotel, Waterfront. Debra Sivertsen. General Manager
5 out of 5
by Loretta

Waterfront

Posted Sep 20, 2017 on Hotels
Fabulous stay nice location
Comment from Hotel Management
Sep 28, 2017
Dear Loretta, Thank you for taking the time to rate your experience with us at the Radisson Blu Hotel, Waterfront. We look forward to welcoming you back the next time you are in Cape Town. Kind regards, Debra Sivertsen, General Manager.