Ratings based on 689 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Newcastle CA

Good location

Posted Sep 19, 2017
There is a potential for a great hotel at this location. Available amenities, good location modern design friendly staff. However there is no excuse for not managing cleaning crew (maids missed the cleaning and making beds,towel changing). It was cleaned in the evening after request was logged in. Same thing occured the next day. Room was not cleaned. Staff failed to clean, management failed to insure quality control. Light fixture in bathroom not working xx see staff ignores it Overall experience disappointing.
Comment from Hotel Management
Sep 25, 2017 by Ernst, Hotel Management
Dear Anthony, Thank you so much for your feedback. I am sorry for the disconnect you encountered during your stay with us. We take cleanliness very seriously. Will share your comments with our Team. I agree with you it's unacceptable and we will certainly do better. We value your business and we hope to see you again very soon. Have a pleasant day! Regards, Ernst
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Sep 10, 2017
Great experience and the staff was accommodating. Had a late arrival and they had no issue checking me in. Professionalism was a two thumbs up.
Comment from Hotel Management
Sep 14, 2017 by Teresa S, Hotel Management
No matter how late, we are pleased to welcome you with friendly service at Aloft Mount Laurel!
3 out of 5
by A verified traveler from new york

Posted Sep 9, 2017
Hotel staff didn't want to give me my free breakfast voucher, told me I get one for my reservation, come on how stupid. At the end gave it to me. Towels at pool were not stocked up. Pool cold. Didn't give me role away bed. Fire hazard. Stupid excuses.
Comment from Hotel Management
Sep 15, 2017 by Teresa S, Hotel Management
Lili, Thank you for sharing your comments. We are very about your breakfast voucher. In the end, we are glad you got what you needed. Our agents can provide roll away beds for certain room types only because it is a fire hazard based on room occupancy. We are sorry if these policies added any frustrations to your stay.
4 out of 5
by A verified traveler from Dallas, TX

Good place to stay!

Posted Aug 24, 2017
Pros: Mini fridge, iron and blow dryer were nice amenities - especially for stays over one night.
Cons: Floor cleanliness.
Location: Great bar right next door - Miller's Ale House. Good food & service. Friendly crowd - good drink prices!
Overall this hotel was a lovely experience. Modern, sleek and inviting. Friendly staff. Lively lounge. Mini fridge in the room was a nice touch. The 4 star rating (instead of a 5) was because of the dirty floors. The carpet in my room needed a good steam cleaning. It looked as if it hadn't been thoroughly vacuumed in a long time. I dropped the back to an earring and when I got down on my hands and knees to look I got an eyeful. Yuck. Aging gummy bear next to the wall under the desk, crud on the floor where the platform bed overhangs the frame (right where you put your feet down when you get out of bed), bathroom floor had some sort of oily substance in some areas - possibly over spray from perfume or hair product? Don't know. I wear flip flops in hotel rooms so it wasn't exactly a crisis but...
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice - felt like I jumped into the Star Trek

Posted Aug 23, 2017
Pros: very clean and industrial styling
Cons: need a dresser or few drawers in room for longer stays
Enjoyed the short stay. room was very nice, bed was so comfortable. Only bad thing was that someone had carved a name into the cloth headboard! ugh! Housekeeping must have tried to repair or cover it, but they would have had to replace it.
Comment from Hotel Management
Aug 28, 2017 by Teresa S, Hotel Management
Glad you enjoyed your futuristic adventure with us at Aloft Mount Laurel. Thank you for your feedback about the amenities of our lofts, including your comments about the headboard and storage space. Stay well, live long and prosper!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sicklerville, NJ

Very comfortable

Posted Aug 11, 2017
Pros: Modern style.
Cons: Ice machine. Had to walk downstairs to get ice,
Location: Great location. Right off of major highway and interstate.
First time staying at this hotel. Nice size room and the hotel was very quiet at night.
Comment from Hotel Management
Aug 15, 2017 by Teresa S, Hotel Management
Thank you for your comments, Sonny. While the ice may have been a slight inconvenience, we re pleased that your stay was spectacular overall!
3 out of 5
by A verified traveler

Miscellaneous

Posted Jul 22, 2017
Pros: Location
Cons: See above
Location: Restaurants and major highways
There were no drawers and no real closets, which was a challenge for two people for 4 nights. The air conditioner was very loud and the room was either too hot ( when it wasn't running) or too cold. On one day the maid neglected to replace the coffee we used and on another day did not replace the bathroom glasses. And, to add to the misery, I found a bug in the bathroom. Never again will I use this hotel or Expedia!
Comment from Hotel Management
Jul 24, 2017 by Teresa S, Hotel Management
We are very sorry that you did not enjoy your recent stay. Our hotel provides loft-style accommodations for quick overnight trips. We do apologize for any issues you experienced with Re:fresh. Typically, our team is very attentive and we are sorry for missing these details.
5 out of 5
by Tammy

Aloft with cousins

Posted Jul 16, 2017 on Hotels
Its a convenient friendly hotel with a great staff and free pool table.
Comment from Hotel Management
Jul 17, 2017 by Teresa, Hotel Management
Thanks for your kudos, Tammy! Glad you enjoyed everything from your loft to the lobby at Aloft Mount Laurel!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Pros: pet friendly and no fees
easy access from highway, quiet location, clean and modern
Comment from Hotel Management
Jul 17, 2017 by Teresa S, Hotel Management
Easy breezy stays can be pet-friendly too! Glad you enjoyed your visit.
5 out of 5
by Anesca

Posted Jul 5, 2017 on Hotels
Very pretty & the grounds had a great aroma!
Comment from Hotel Management
Jul 17, 2017 by Teresa, Hotel Management
We do love our rose bushes! Thanks Anesca!