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Reviews of Courtyard by Marriott Burlington Mt. Holly Westampton

3 out of 5
Courtyard by Marriott Burlington Mt. Holly Westampton
30 Western Drive, Mount Holly, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 303 out of 553 reviews" "
Rating 8 - Good. 135 out of 553 reviews" "
Rating 6 - Okay. 66 out of 553 reviews" "
Rating 4 - Poor. 33 out of 553 reviews" "
Rating 2 - Terrible. 16 out of 553 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Agnetta

Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice and comfortable. We enjoyed are stay.
Stayed 1 night in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service
The front desk was super friendly both at check in and check out. The room was nice and clean. One room was on the noisier side at night and the bed wasn’t the most comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Kierra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room smelled like mildew
Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property! With wonderful staff! Especially thankful to Tasleema (at the front desk) and Maria (operations manager) for being so wonderfully friendly and helpful! :)
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff. Pleasant experience for my family
Stayed 3 nights in Apr 2024

8/10 Good

Armide

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

4/10 Poor

jeffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Keisha, Newark

Stayed 1 night in Feb 2024

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great location to stay with friends and family. Staff was very friendly and accommodated all our needs. This location is also near shopping centers for convenience.
Stayed 2 nights in Feb 2024

8/10 Good

Rosa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly however they only had one person during breakfast to cook and handling cash register.
Stayed 1 night in Nov 2023

4/10 Poor

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most hotels offer/provide complimentary coffee in the morning. The Courtyard does not. It's the least they could offer. Also, they have signs posted for "ice" and or vending and yet they have NO ice on the floor. Our room seemed to be very cramped for 2 people.
Stayed 7 nights in Dec 2023
Response from MRB on Jan 10, 2024
Dear Noel,Just for clarity purposes, it is mentioned in the booking link that we do not offer complimentary breakfast, that would also include coffee as we have a Starbucks express on site within our Bistro. We encourage all guests to thoroughly research the hotel prior to booking to be sure it suites their individual needs for their stay. There are infact ice machines on every floor, they are to the right of the elevator. Thank you for your review.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MRB on Jan 9, 2024
Dear Bob,Thank you for your review! Happy holidays!

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MRB on Jan 9, 2024
Dear John,Thank you for your review! Happy Holidays!

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MRB on Jan 9, 2024
Dear Kay,Thank you for your review!

10/10 Excellent

Benjamin Valentin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MRB on Jan 9, 2024
Dear Benjamin Valentin,Thank you for your review! Happy Holidays!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MRB on Jan 9, 2024
Dear Bob,Thank you for your review! Happy Holidays!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly staff
Stayed 1 night in Dec 2023
Response from MRB on Jan 9, 2024
Dear William,Thank you for your review! The staff was elated to see that they met your expectations on what we strive for here as a team. We look forward to hosting you again if ever in the area.

10/10 Excellent

Alexus

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was amazing!
Stayed 1 night in Nov 2023
Response from MRB on Jan 9, 2024
Dear Alexus,Thank you for your review! You are also equally amazing and I hope we have the opportunity to serve you again in the future!

6/10 Okay

Amin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is being renovated at this time. Some of the changes that are being made unfortunately are at a detriment to folks with disabilities. The beds are almost on the ground/floor where before they were up higher. They’ve changed some of the amenities like microwaves are out. Bathrooms need handrails and chairs and couches are new but low to the ground as well.
Stayed 3 nights in Nov 2023
Response from MRB on Jan 9, 2024
Dear Amin, Thank you for your review. The ADA rooms are within compliance as we have to undergo an actual inspection in which we did pass. Our microwaves are available in our suites and jr. suites, that still remains the same as before. Again I thank you for your review.

8/10 Good

William, Rosedale

Liked: Amenities, property conditions & facilities
The front desk staff I met on Sunday early morning was very rude and unpleasant to me, my was fine and the environment was very quiet
Stayed 1 night in Nov 2023
Response from MRB on Jan 9, 2024
Dear William.Thank you for your review. I apologize on behalf of my staff if they were rude. I am happy the environment served its purpose to be quiet as we strive for our guest to relax while here. I hope we have the opportunity to serve you again in the future!

6/10 Okay

Jillieon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disappointing visit somewhat
After I booked and paid through hotel.com a few days later I received an email about refurbishing. On my arrival I noticed all windows covered with plastic. Place had the smell of paint and plaster. Both Receptionist and Manager were pleasant and friendly. My room was comfortable, although i could see through the windows. I was told breakfast 7 - 10, I thought a continental one was served.
Stayed 2 nights in Nov 2023
Response from MRB on Jan 9, 2024
Dear Jillieon,I sincerely apologize about your experience while staying with us. We have completely finished the renovation and cannot wait to share with you the update. We look forward to hosting you if evert in the area again. Be well!

10/10 Excellent

Jason, Chambersburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly renovated and very clean! Highly recommend.
Stayed 1 night in Oct 2023

4/10 Poor

Mehreen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction, i was informed via an email after booking it, where as they should’ve mentioned it before. When i reached out asking the extent of renovation i got no reply. The place was understaffed, no house keeping, the convenience store had minimum supplies, the place seem deserted. Wouldn’t recommend it.
Stayed 2 nights in Oct 2023

6/10 Okay

Joseph, Tampa

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Below quality for a Marriott site
Stayed 2 nights in Oct 2023

10/10 Excellent

bruni

Business traveler
Liked: Amenities
Clean friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and pool
Stayed 7 nights in Sep 2023

10/10 Excellent

Lennette, Jupiter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs beware
Great welcoming staff, but the room had bed bugs
Stayed 1 night in Sep 2023

4/10 Poor

paul

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Ugly yellow carpet from 20 years ago, lamps not working, air units without thermostats. Bathrooms old and dirty. I was told the property is scheduled for remodeling. It needs remodeling. Bar area is the only nice aspect.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Urja

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was fine for one night. Very limited food options and the rooms could have used an upgrade
Stayed 1 night in Sep 2023

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfotable and the staff were very good at checking in and for information
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Definitely an accommodating place. Enjoyed amenities and services. Room was clean and great. Pool and weight room was good to use. Would stay again. Rooms need a microwave though so you don’t have to go to the lobby to heat things up.
Stayed 3 nights in Aug 2023

6/10 Okay

Mia

Traveled with group
Liked: Cleanliness, room comfort
Overall ok
Check in early was great. Desk was friendly and helpful. Had to wait following night for coffee, tp and towels. Housekeeping every other day is fine but please collect garbage, offer additional cups coffee etc. Room was clean and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

DAYONAH

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Size of the room was great
Stayed 1 night in Aug 2023

10/10 Excellent

Saniyyah

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been displaced from my home and this property staff has been very kind the room Is comfortable clean
Stayed 2 nights in Jul 2023

10/10 Excellent

Cherita T

Stayed 1 night in Aug 2023

8/10 Good

ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Courtyard
Lobby areas was nice, this is my second stay at a Courtyard and pretty happy with my overall experience. Few things to list, loose toilet seat and sink faucet, shower base around doors could be clean better. Shampoo dispenser off the wall. All these are small things missed and hope they correct for the next guest.
Stayed 1 night in Aug 2023

4/10 Poor

Rezek, Bronx

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The Ac didn't work in the room and no other room to exchange
Stayed 1 night in Aug 2023
Response from Mrb on Aug 8, 2023
Dear Rezek,Thank you for your review. It is unfortunate that this review is false. Room changing is encouraged for actually issues, upgrading is not available to non Marriott members. Please book the proper room that best suits your needs, not the cheapest option in hopes of an upgrade.

10/10 Excellent

Daniel, Berwick

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly assertive and took care of their customers
Stayed 1 night in Jul 2023

10/10 Excellent

Tenneh

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and very clean!
Stayed 1 night in Jul 2023

10/10 Excellent

Tyrone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great one day stay
Stayed 1 night in Jul 2023

8/10 Good

BRIDGET

Stayed 1 night in Jul 2023

4/10 Poor

Patricia, Philadelphia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The looked as though it had not been cleaned. There were no setup in the bathroom. I thought that I should had received a discount on the price since I had to leave. I did not stay. Checked out within a few hours.
Stayed 1 night in Jul 2023
Response from MRB on Jul 28, 2023
Dear Patricia,We have no record of your allegations nor the fact that you had to leave. The computer is time stamped with time of arrival and departure time which does not match with your review. Furthermore, no reports on file as whenever a guest has an issue or concern about a room the first point of action would be a room move. Have a nice summer.

8/10 Good

floyd

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023