Ratings based on 816 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by Alysa

Clean and comfortable

Posted Apr 14, 2017 on Hotels
Stayed here before for business. Always clean, welcoming staff, great restaurant, perfect conference rooms.
Comment from Hotel Management
Apr 20, 2017 by Kim, Hotel Management
Dear Alysa, We are delighted to hear that you enjoyed staying at our hotel for your business trip. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by Stephen

Disapointed

Posted Apr 10, 2017 on Hotels
Never sent print of my charges. Elevators out of order. No room safes. Business center printers out of order. Not up to Crowne Plasza standards
Comment from Hotel Management
Apr 12, 2017 by Kim, Hotel Management
Dear Stephen, We do apologize for any inconveniences you encountered during your stay with us. Your concerns have been brought to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
1 out of 5
by Cari

Posted Apr 4, 2017 on Hotels
Save time and money and book elsewhere.
Comment from Hotel Management
Apr 12, 2017 by Kim, Hotel Management
Dear Cari, We are sorry to hear that you feel this way about your stay at our hotel. We do apologize for any inconveniences you may have encountered. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 30, 2017 on Hotels
2 out of 5
by A verified traveler

Worst experience.

Posted Mar 27, 2017 on Hotels
The hotel itself was super packed and busy with a bunch of vehicle and foot traffic. Not a kid friendly place with the adult night life atmosphere. The room was terrible: the refrigerator and microwave were both broken, the door that leading to the next room looked as if it was kicked in at some point and was not fixed properly. The room staff or whom ever brings the amenities to the room when I called down was rude and the sheets were stained. I stayed here with my 3 boys and i just didn't enjoy the visit. Getting to the lobby at checkout was a nightmare as well.
Comment from Hotel Management
Apr 4, 2017 by Kim, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered during your stay with us. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by Thomas

This traveler left a rating score only Posted Mar 25, 2017 on Hotels
3 out of 5
by Daniel

Posted Mar 16, 2017 on Hotels
Bed was not comfortable No towels when I got to room and no pillow cases
Comment from Hotel Management
Mar 25, 2017 by Kim, Hotel Management
Dear Daniel, We do apologize for the inconvenience you encountered with no towels or pillow cases. Please be assured that we have brought your concerns to the attention of our housekeeping team for resolution. We hope that this experience will not deter you from choosing to stay with us again in the future. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2017 on Orbitz
This was the closest, most decent stay from Philadelphia that came up on Orbitz. We really wished they would've had a free breakfast option. Also, room service came, but only made up one of the beds. There were a couple of nights that were a little loud with our neighbors above us. Overall, it wasn't terrible, but we'll be looking for a hotel closer next time.
Comment from Hotel Management
Mar 15, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered during your stay with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from RI

Posted Mar 9, 2017
unable to charge my phone as UB connectors did not work, also electric plugs for iron did not work...expensive breakfast options
Comment from Hotel Management
Mar 15, 2017 by reviewresponder, Hotel Management
Dear Tom, We do apologize for any inconvenience you encountered with the UB connectors and the breakfast options. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Convenient an Outdated

Posted Mar 4, 2017 on Hotels
The Crowne Plaza is a large convenient full service hotel however, it desperately needs an update. The rooms need a deep clean starting with the carpets and the entire hotel would benefit from a fresh coat of paint. The restaurant is over priced like all hotel restaurants. An addition of a snack area aside from a vending machine would be welcome. The staff was professional.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Valued Guest, We do apologize for any issues you encountered with the condition or cleanliness of our hotel. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill