Ratings based on 206 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

Central location close to family and the city

Posted Jan 3, 2017
Nice stay. Spacious room and comfy. Would stay here again.
Comment from Hotel Management
Jan 5, 2017 by reviewresponder, Hotel Management
Dear Michelle, We are happy to hear that you found our rooms spacious and comfy. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Everyone
by A verified traveler from North Jersey

Great hotel!

Posted Dec 28, 2016
Wonderful hotel-no problems with anything-very close to the Lincoln financial center as well as the historic sites in Philly-that said, if your using a GPS to get around there are so many highways that are so close together it can be hard to follow your GPS-best ask the hotel for help which they were happy to supply-I had my most problems trying to return to the hotel from Philly-
Comment from Hotel Management
Dec 29, 2016 by reviewresponder, Hotel Management
Dear Karen, We are delighted to hear that you enjoyed your stay with us and our close proximity to Lincoln Financial Field. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from O

Stayed in the better room???

Posted Dec 27, 2016
Booked a 2 night stay at Christmas time two kids two adults. At the service desk I asked if any upgrades were possible. I was willing to pay extra to have a great room. Very friendly clerk said she could upgrade at no additional cost. I was very surprised and happy. I was told 12 and 14 floors are the best rooms in advance of my trip. I got 12th so I was expecting pretty decent. Very disappointed once we walked in the door. One USB did not work, mirror light broken. No service between days had to call to get fresh towels. Very small room double beds very small for two adults. Very cheap bathrooms, poor lighting, they started vacuuming at 530 AM . Woke us all up. My rating is 3 out of 10
Comment from Hotel Management
Dec 29, 2016 by reviewresponder, Hotel Management
Dear Not good, We do apologize for any inconveniences you encountered with your room during your stay with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice hotel close to Davita training center

Posted Dec 10, 2016
Hotel is nice and clean breakfast buffet is good staff are friendly and helpful
Comment from Hotel Management
Dec 12, 2016 by reviewresponder, Hotel Management
Dear Valued Guest, We are delighted to hear that you enjoyed your stay with us while visiting the Davita training center. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Located close to Philly airport

Posted Dec 2, 2016
Close to my relatives in Cherry Hill. Easy to get to but getting a cab requires notifying the concierge, not that this is a problem
Comment from Hotel Management
Dec 2, 2016 by reviewresponder, Hotel Management
Dear Steven, We are happy to hear that you enjoyed your stay with us while visiting family in the Cherry Hill, NJ area. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Good and bad

Posted Nov 27, 2016
We stayed over the thanksgiving day holiday. No one was availble on thanksgiving day to clean the rooms or replace light bulbs that were out. We recwived a noticed saying housekeeping was only working til 2. We left our room at 11 we received a bag with one towel and face cloth along with a fresh bottle of shampoo but that was it no cleaning. On the upside the bed was comfortable and it was by far the best buffet breakfast we have ever had.
Comment from Hotel Management
Dec 1, 2016 by reviewresponder, Hotel Management
Dear Anne, We do apologize for the inconveniences you encountered with housekeeping service during your stay. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from US

The room certainly needed updating.

Posted Nov 14, 2016
Our tv and toilet were broken and although were repaired quickly it was an inconvenience. Paint was peeling from ceiling in bathroom and the carpet was torn.
Comment from Hotel Management
Nov 16, 2016 by reviewresponder, Hotel Management
Dear Sara, We do apologize for any inconveniences you encountered with the condition of your room. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
Recommended
for Everyone
by A verified traveler from US

A reasonably priced hotel to stay.

Posted Nov 3, 2016
Pros: Staff was good and very helpful.
Cons: Needs an upgrade. New paint, carpeting, etc.
Location: I was there on family business but there is shopping nearby, the AC casinos are about an hour away and Philadelphia is just over the bridge.
This is an older style hotel, I'm guessing 40 years old at least, that although clean could use an upgrade. It's not a bad place to stay, with it's in-house bar and restaurant, but in five years or so it'll start to look shabby. That said it was everything I needed for my trip to Cherry Hill. Food was good, along with the bar. Room was clean but needed upgrading as I said. Especially the tub which was corroding a bit and should be replaced wth a walk-in shower. Who take baths in hotels anymore??!
Comment from Hotel Management
Nov 3, 2016 by reviewresponder, Hotel Management
Dear Robert, We appreciate your comments. Responses such as yours can only assist us with improving the quality of our service. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice hotel in a nice area.

Posted Oct 31, 2016
Pros: The food was good and the staff were very nice.
Cons: The heat and air fan was a bit loud
I was visiting from out west for a High School reunion. The hotel was in a great location. Close to Collingswood for a small hometown feel or a larger area of Cherry Hill. It is near many stores and restaurants as its on Rt. 70. The breakfast was included in my stay and I thought it was very good. Lots of choices in the buffet and the waiters were very attentive and friendly. My room was on the 14th floor and I had a nice view even though I did not have a river view room. It was clean, quiet and very comfortable.
Comment from Hotel Management
Nov 2, 2016 by reviewresponder, Hotel Management
Dear Suzanne, We are happy to hear that you enjoyed your stay with us for your high school reunion. We look forward to seeing you again if your travels bring you back to Cherry Hill, NJ. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Posted Oct 29, 2016
Pros: Clean, very roomy, nice lobby and the price is right.
Cons: Nothing
Location: Philly is ten minutes away.
All amenities were good enough for a weekend trip.
Comment from Hotel Management
Nov 1, 2016 by reviewresponder, Hotel Management
Dear Jorge, We are happy to hear that you enjoyed your stay at our hotel for your weekend trip. We look forward to seeing you again the next time you are visiting Philadelphia, PA. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill