Ratings based on 792 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Hotel has been neglected for too long!

Posted Apr 18, 2017
This hotel needs a serious makeover and is overdue for an upgrade. Seems nothing has been changed after the hotel was made in 1975. Everything seems to be falling apart. The bathroom tubs have turned yellow. The shower pipe was going in and out of the wall. The room paint was peeling. There were 2 half full glasses near next room door and no one picked them up in 3 days I was there.
Comment from Hotel Management
Apr 20, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any issues you encountered with the cleanliness and maintenance of our hotel during your stay. Responses such as yours can only assist us with improving the quality of our service. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from RI

Posted Mar 9, 2017
unable to charge my phone as UB connectors did not work, also electric plugs for iron did not work...expensive breakfast options
Comment from Hotel Management
Mar 15, 2017 by reviewresponder, Hotel Management
Dear Tom, We do apologize for any inconvenience you encountered with the UB connectors and the breakfast options. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Poor for the cost

Posted Jan 29, 2017
Maiintence wasn't up too par. Tub stopper out, soil tub. Not a full roll of toilet paper. Shower curtains unhooked. Dirty base of toilet, dusty headboard, holes in sheets.
Comment from Hotel Management
Jan 31, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered with housekeeping during your stay with us. Please be assured your concerns have been brought to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by Margaret

Nice and Comfortable

Posted Jan 23, 2017 on Hotels
This was not a business stay but was a Sweet Adelines Educational weekend. The hotel was very nice and reasonably priced. However I registered for 4 adults in the room. We had two small double beds and towels set up for 3. They quickly brought in more towels but they should have been ready for 4 if I registered ahead.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Margaret, We are happy to hear that you found our hotel to be nice, comfortable, and reasonably priced. We do apologize that your room was not equipped with enough towels. Please be assured that your concerns have been brought to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by LINDA

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Linda, Thank you for your five star review! We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by nayan

Posted Jan 4, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear nayan, Thank you for your four star review. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

Central location close to family and the city

Posted Jan 3, 2017
Nice stay. Spacious room and comfy. Would stay here again.
Comment from Hotel Management
Jan 5, 2017 by reviewresponder, Hotel Management
Dear Michelle, We are happy to hear that you found our rooms spacious and comfy. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by bonnie gene

Posted Dec 30, 2016 on Hotels
family gathering
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear bonnie gene, Thank you for your four star review. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by Francis

Posted Dec 30, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Francis, Thank you for choosing to stay with us. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by A verified traveler

Posted Dec 29, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your four star review. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill