Ratings based on 694 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Hotel is acceptable. Needs a remodel, but fine.

Posted Sep 16, 2016
Pros: Location. Convenient to Philadelphia International Airport, South Jersey, and Center City Philadelphia. Staff was no hassle.
Cons: Needs a remodel
Location: Cherry Hill Mall within 3 miles, dining on Route 70, Center City Philadelphia within 15 minutes, Philadelphia International Airport within 15 minutes.
Elevator and ice machines a little loud. Try not to have a room next to either. Room was reasonably clean for an older property. Place could use a remodel, but still fine for what it is.
Comment from Hotel Management
Sep 20, 2016 by reviewresponder, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoyed your stay and our convenient location to shopping, dining, and center city Philadelphia. We do apologize for the inconvenience of the elevator and ice machine. We have brought your concerns to the attention of the management team for resolution. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from NYC

Posted Aug 27, 2016
The hotel is showing age and needs an upgrade overhaul. The staff is courtesy and the lobby coffee bar is nice. The shower had a particular and finicky operating procedure and there were dirty dishes outside our room (not ours) when arrived and they were still there when we checked out.
Comment from Hotel Management
Aug 30, 2016 by reviewresponder, Hotel Management
Dear TJ, We do apologize for any inconveniences you encountered during your stay with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler

Posted Aug 6, 2016
Very disappointing hotel. It may have been a 4 star hotel when it was built 30 years ago, but it is in need of a make over. Pictures on Expedia make it look so much better than it was. Pick another hotel especially for the money, not worth it!
Comment from Hotel Management
Aug 8, 2016 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize that you were not satisfied with your stay at our hotel. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by A verified traveler from new york

Posted Aug 5, 2016
Overall it's good. Beautiful and comfortable facilities, swimming pool , hotel garden and Lobby.
Comment from Hotel Management
Aug 8, 2016 by reviewresponder, Hotel Management
Dear molly, We are happy to hear that you enjoyed your stay with us! We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
1 out of 5
by A verified traveler

Posted Aug 3, 2016
Very old furnitures No body to help you to carry your luggage . Calling them is very difficult from my room . Things are very difficult to finish . Hotel manager is not responding to guests Requeste because he is in meating . Very bad experience
Comment from Hotel Management
Aug 4, 2016 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered during your stay with us. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Posted Aug 1, 2016
Shower did not work. Could not turn it on. Have traveled extensively and eventually figured them all out except for this one. Called maintenance and no one answered. On checking out desk clerk apologized and said they have that complaint often and "you just have to pull hard".
Comment from Hotel Management
Aug 4, 2016 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for the inconveniences you encountered during your stay with us with the shower handle. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from Long Island, New York

Cleanliness is all

Posted Jul 23, 2016
Pros: The staff was responsive once issues were brought up to them. Parking is free
Cons: If the place were cleaned properly and more supplies would be provided for guests, it would deserve the three stars as an affordable option
Location: The hotel location is not great. It's in a part of NJ where I wouldn't go for a walk or a run... but the hotel is close enough to Philly's downtown
When it comes to hotels, especially those costing north of $100 a night, one expects to have a well-supplied room (towels, soaps, toilet paper, cups, coffee, etc) that is clean, comfortable and, if one's lucky, has a good view. This room in this hotel may have been that at some point, but the place is not well kept and one can tell that from the moment one arrives to rusted front doors to the lobby. That would have been fine if the place had been kept clean and well-stocked, but that's not the case either: the toilet bowl had streaks of brown from where the water comes down, there weren't enough towels in the room (though they were supplied promptly after a call to the desk) and after the first night we noticed the drinking glasses we had used were not so much washed as just put back in the same places where they had been when we arrived (it's difficult not to notice those fingerprint smudges all over them). The beds seemed fine, comfortable and clean, but one starts wondering. By our third day there we had run out of toilet paper and there weren't any extras around the room. It was as if they were concerned that guests would steal the extra towels and the extra toilet paper and the extra coffee-making packs (there seemed to be exactly two every day after room service, no more). There were portions of the carpet that smelled and the pool had floor sections that have turned brown, either because the paint peeled or because some fungus is growing there. Who knows?
Comment from Hotel Management
Jul 26, 2016 by reviewresponder, Hotel Management
Dear Victor, We do apologize for any issues you encountered with housekeeping or cleanliness during your stay. Please be assured that your concerns have been brought to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Posted Jun 28, 2016 on Hotels
The beds were very hard and the hallways smelt like cat urine. Also there was a wedding outback at the venue and the music thumped till about 1 am...
Comment from Hotel Management
Jun 29, 2016 by Kim, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered during your stay with us. Your concerns have been brought to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by Brooke from Baltimore

Overnight for a concert

Posted Jun 27, 2016 on Hotels
Stayed with two friends for a concert at the pavilion which was a quick cab ride away. Hotel was clean and comfortable. It seemed a little pricey for the area that it is in, but it was important for my group to be close to the venue.
Comment from Hotel Management
Jun 29, 2016 by Kim, Hotel Management
Dear Brooke, We are happy to hear that you found our hotel clean and comfortable and close to your venue for the concert. We look forward to seeing you again when your travels bring you back to the Philadelphia, PA area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by Lori

Posted Jun 27, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016 by Kim, Hotel Management
Dear Lori, Thank you for your five star rating. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill