Cleanliness is all
Posted Jul 23, 2016
When it comes to hotels, especially those costing north of $100 a night, one expects to have a well-supplied room (towels, soaps, toilet paper, cups, coffee, etc) that is clean, comfortable and, if one's lucky, has a good view. This room in this hotel may have been that at some point, but the place is not well kept and one can tell that from the moment one arrives to rusted front doors to the lobby. That would have been fine if the place had been kept clean and well-stocked, but that's not the case either: the toilet bowl had streaks of brown from where the water comes down, there weren't enough towels in the room (though they were supplied promptly after a call to the desk) and after the first night we noticed the drinking glasses we had used were not so much washed as just put back in the same places where they had been when we arrived (it's difficult not to notice those fingerprint smudges all over them). The beds seemed fine, comfortable and clean, but one starts wondering. By our third day there we had run out of toilet paper and there weren't any extras around the room. It was as if they were concerned that guests would steal the extra towels and the extra toilet paper and the extra coffee-making packs (there seemed to be exactly two every day after room service, no more). There were portions of the carpet that smelled and the pool had floor sections that have turned brown, either because the paint peeled or because some fungus is growing there. Who knows?
Comment from Hotel Management
Jul 26, 2016 by reviewresponder, Hotel Management
We do apologize for any issues you encountered with housekeeping or cleanliness during your stay. Please be assured that your concerns have been brought to the attention of the appropriate staff members for resolution.
The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill