Ratings based on 799 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Ok hotel. Bit noisy. Heat didn't work.

Posted May 10, 2017
Hotel was okay overall, but heat didn't work. Was cold in room and turned heat to 82deg, but hvac kept blowing same cold air. Turned off system altogether to get rid of cold breeze, but was still cold anyway. Also, some other vent was still making a lot of noise , even after turning off system.
Comment from Hotel Management
May 15, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered with our HVAC system. We have brought your concerns to our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler from Minneapolis

Business traveler review

Posted May 2, 2017
Pros: Fast internet.
Cons: Rooms are dated and could use some improvement.
Location: Philadelphia.
I travel extensively for business. This is an average hotel. The hotel room was clean and comfortable but showed it's age. There was some water damage in the bathroom and the entry door had an actual piece missing. ESPN didn't work on the TV. I'm low maintenance, so this stuff didn't bother me. The internet was fast and this is the only thing I cared about.
Comment from Hotel Management
May 5, 2017 by reviewresponder, Hotel Management
Dear Jared, We do apologize for any inconveniences you encountered with the condition of your room and the TV channels. We hope to see you again if your travels bring you back to the Philadelphia area. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
1 out of 5
by A verified traveler

Hotel has been neglected for too long!

Posted Apr 18, 2017
This hotel needs a serious makeover and is overdue for an upgrade. Seems nothing has been changed after the hotel was made in 1975. Everything seems to be falling apart. The bathroom tubs have turned yellow. The shower pipe was going in and out of the wall. The room paint was peeling. There were 2 half full glasses near next room door and no one picked them up in 3 days I was there.
Comment from Hotel Management
Apr 20, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any issues you encountered with the cleanliness and maintenance of our hotel during your stay. Responses such as yours can only assist us with improving the quality of our service. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
2 out of 5
by A verified traveler from RI

Posted Mar 9, 2017
unable to charge my phone as UB connectors did not work, also electric plugs for iron did not work...expensive breakfast options
Comment from Hotel Management
Mar 15, 2017 by reviewresponder, Hotel Management
Dear Tom, We do apologize for any inconvenience you encountered with the UB connectors and the breakfast options. We have brought your concerns to the attention of the appropriate staff members for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
4 out of 5
by Stacy

Good location, value priced.

Posted Feb 21, 2017 on Hotels
Older property, was in decent shape. Room was great, very comfortable and updated. Staff was awesome, very friendly and attentive to the guests.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Stacy, We are happy to hear that you found our staff to be awesome, friendly, and attentive to guests. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by A verified traveler

2 Thumbs Up

Posted Feb 19, 2017 on Hotels
My time spent at The Crowne was excellent! I definitely plan on staying there again. Thankyou for a great experience.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Valued Guest, We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
1 out of 5
by James

Dated & Dirty

Posted Feb 13, 2017 on Hotels
Room was dirty and very old. Lots of damaged items in the room. I pointed out certain things were dirty and despite the many days I stayed there they were NEVER cleaned.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear James, We do apologize for any issues you encountered with cleanliness during your stay with us. Your concerns have been brought to the attention of our housekeeping team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
by AMANDA

A Family Weekend

Posted Jan 30, 2017 on Hotels
We were at Cherry Hill to visit family and spent one night at the Crown Plaza. The hotel is beautifully appointed and spacious. Every staff person we encountered was friendly and efficient. The room was well furnished and comfortable. We especially enjoyed a night cap at the bar before we retired and a spectacular breakfast buffet before our departure in the morning. Would definitely stay here again and recommend to others.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Amanda, We are delighted to hear that you enjoyed your stay at our hotel while visiting family. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
5 out of 5
Recommended
for Couples
by A verified traveler

Great Getaway

Posted Jan 30, 2017 on CheapTickets
Pros: The Room Service was great! Food was cooked well and tasted great. Presentation was really good.
Cons: Extra bedding -- the room was hard to heat so an extra blanket would have been nice.
Location: This location is awesome with only a short drive to restaurant, movies and the Cherry Hill Mall.
This is our home away from home. Hotel staff was great and friendly! ROOM SERVICE WAS TOTALLY AMAZING! I would recommend this hotel if you are looking for a nice weekend getaway to disconnect from the world.
Comment from Hotel Management
Feb 1, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us and the room service! We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill
3 out of 5
by A verified traveler

Poor for the cost

Posted Jan 29, 2017
Maiintence wasn't up too par. Tub stopper out, soil tub. Not a full roll of toilet paper. Shower curtains unhooked. Dirty base of toilet, dusty headboard, holes in sheets.
Comment from Hotel Management
Jan 31, 2017 by reviewresponder, Hotel Management
Dear Valued Guest, We do apologize for any inconveniences you encountered with housekeeping during your stay with us. Please be assured your concerns have been brought to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill