Not coming back
Posted Jul 11, 2016 on Hotels
I reserved 3 rooms for 3 couples, all non-smoking King. When we checked in only 2 were King and I got a double. All were supposed to be non-smoking. Well someone sure did some smoking in the room because the stench hit me in the face like a brick. It was very unpleasant and the carpet was STICKY. There was a cigarette burn hole in the sheets. We were going to a concert in philly so figured we would only be there for a few hours, and no other options so we stayed. We will not be staying here again. The good thing was the dunkin donuts across the street. That is my only positive though.
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
I am very sorry to hear that you did not receive the accommodation you expected as well as the condition of clean in the room you stayed in. Your concern will be escalated, our management will surely look into this matter and will address accordingly. We hope to see you again soon. Have a lovely day!