Ratings based on 88 Verified Reviews

3.1 out of 5
66% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Montclair, NJ

worn out and overpriced

Posted Mar 20, 2016
Pros: morning clerk grab and go breakfast was ok
Cons: upgrade facilities
Location: a little too far from Philly
bed creaky facilities seem worn out clerk not at desk at 10:30 when needed change for machine morning clerk was much nicer
Comment from Hotel Management
Mar 24, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our apologies that you did not have a comfortable stay. In response to your feedback, I will inspect our mattresses to make sure they are up to standard as well as coaching our front desk staff to ensure that each guest receives professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by A verified traveler from no

Posted Feb 29, 2016
Asked for supplies for the kitchen and was told that I could get some of the supplies but not all that I expected and wanted and that I would have to come to the front desk and they would hand me the stuff for me to carry to my room and be expected to bring them back before check-out. No container was offered. On the reservation I booked a room with a queen size bed. It did not occur to me until I was going to bed that the bed was a full sized bed not a queen. I was pleased with the first floor location near an exit. The toilet needed to be plunged repeatedly.
Comment from Hotel Management
Mar 7, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure that we are properly communicating our amenities and providing each guest with professional customer service. Additionally, I will have our maintenance engineer inspect our rooms to ensure that everything is functioning properly. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Snow day

Posted Jan 29, 2016
Was giving a mess room but the front desk person was nice to give us a new room.
Comment from Hotel Management
Feb 3, 2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced upon check-in. Still, we are happy to know that we were able to quickly resolve the issue and accommodate your needs with a comfortable stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1 out of 5
by A verified traveler from philadelphia pa

Very rude staff avoid this place

Posted Jan 14, 2016
Never again will I stay at this hole staff sucks was charged over my rate tv was broke
Comment from Hotel Management
Jan 25, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure each guest receives professional customer service. Additionally, I will work with our front desk staff and review our billing procedures. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 out of 5
by A verified traveler

Posted Jan 4, 2016
i asked for a non smoking roon i get a smoking room water was cold in the shower
Comment from Hotel Management
Jan 12, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. Additionally, I will make sure we are responding to maintenance issues in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2015
The room was decent but could've been better. The light on the ceiling was hanging and just looked really bad. the decent part of the room was that there was a kitchen and fridge. It wasn't bad for the price but it could've been better.
Comment from Hotel Management
Jan 6, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms and repairing maintenance issues in a timely manner. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Pet friendly

Posted Dec 1, 2015
Pros: It was right off the interstate.
Cons: Better muffins
Location: Lots of restaurants close by sit down and fast food. Also some shopping locations in the area.
I did not know what to expect as I was driving to the location. But it was easy to find with restaurants close by. The room did have a weird smell to it. But I wasn't in the room long enough for it to be a issue. With that being said, I would repeat to this location.
Comment from Hotel Management
Dec 8, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced. Still, I am glad to read that we were able to accommodate your needs with our pet friendly policy and convenient location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Decent hotel for the price

Posted Nov 30, 2015
The hotel was fine and staff was friendly. Only negative was upon returning to our room from diner, my boyfriend and I were greeted by a living bug( cockroach family) on the kitchenette counter top. Glad we decided to eat out instead of cook. Otherwise it was a pleasant experience
Comment from Hotel Management
Dec 8, 2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

This hotel was a great value for the price.

Posted Oct 19, 2015
Pros: the staff was friendly and helpful. The manager was wonderful, allowing me to stay an extra hour after checkout.
Cons: Would be willing to pay a few dollars more for a more substantial "grab and go" breakfast.
Location: It faced a side street which made it a quiet location. There is a great sports bar two minutes away.
The hotel was comfortable and clean. It was quiet with very helpful staff. Not hard to get to with several restaurants nearby.
Comment from Hotel Management
Oct 27, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I’m glad you enjoyed our friendly customer service as well as our reasonable rates. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
1 out of 5
by A verified traveler from G Jersey

Looked bugged

Posted Sep 7, 2015
I booked the room early in the day preparing for a late check in. In the room handle missing on refrigerator door. There was also some bug looking spots on and in between the sheets. Receptionist was great and said I was the 3rd guest that night that complained of bug looking spots. Needless to say I was looking for another room 3 in the morning. Was the worst experience ever I would have rather slept on the street. P.S. I have photos soon as I figure how to download them