I picked this hotel because of the kitchen facilities. Bizarrely, there was stove and refrigerator, but not a single utensil or pan. Not even glasses for the bathroom! Nothing at all.
Comment from Hotel Management
Aug 29, 2016 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I am sorry to hear that you did not enjoy your stay. I apologize you were not informed at check in, but we are happy to provide all guests with any dishes, pans, utensils, or cookware that they need upon request. We keep them at our front desk to ensure their cleanliness is maintained for each guest. To ensure that a situation like yours doesn't happen again, I will speak with our front desk staff about proper check-in procedure. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.