Ratings based on 335 Verified Reviews

3.4 out of 5
57% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice gettaway

Posted Aug 25, 2017
Nothing bad, nothing great. All as I expected. A tiny bathroom.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
2 out of 5
by A verified traveler

Bare bones, tired

Posted Jul 11, 2017
Great location, bad condition. Felt like I was at a rundown motel on the highway. Did not feel good about staying there.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I hope you will return so we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, cheaper way to stay close to Philly!

Posted Jun 28, 2017
It was a last minute change in my vacation. The staff was very nice and helpful!
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for including Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place in your travel plans. We are delighted to read our location was convenient for your trip and that our associates left you with a good impression. Your feedback is much appreciated, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
2 out of 5
by Robin

You get what you pay for

Posted Jun 20, 2017 on Hotels
For one night it was ok. There was an odor of cigarettes. The bedding seemed clean but walls and doors were not spotless. I don't think I'd stay there again. It's outdated. It was quiet and in a safe area with a lot of other nice hotels around.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Robin, we sincerely apologize for the issues you encountered in your room which led to a disappointing stay. To provide a clean, fresh accommodation for each guest is our top priority, but we are truly sorry this was not your experience. Your concerns have already been taken into consideration by our Housekeeping team in an effort to improve our performance going forward. Please consider giving us another opportunity so we can serve you better. Sincerely, General Manager
2 out of 5
by Wendy

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Wendy, please accept our apologies for failing to provide you a stay that met your expectations. We hope you will consider choosing us again so we can show you the example of our nice hospitality. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 18, 2017 on Hotels
It smelled like cigarettes everywhere. Ants were all over the ac unit.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
We sincerely apologize for the issues you encountered which compromised your otherwise good stay. I will be sure to share your concerns with the respective teams in an effort to improve our service moving forward. We truly regret the inconvenience caused and hope you will give us another chance to serve you better. Sincerely, General Manager
1 out of 5
by laurue Jo from Mt Airy

Where are my dishes?

Posted Jun 5, 2017 on Hotels
I have stayed at this hotel a couple of times. Everytime I have stayed, there has been no dishes or silverware in the place. How can you have an Extended Stay with no supplies?
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
We regret the inconvenience you experienced during your stay. As per our brand standards requirements, kitchenware for your suite is available at the front desk and our team gladly delivers them to your room. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Very bad management!!..

Posted May 25, 2017 on Hotels
The manager, a lady, is the worst!.... Very slow service!!... checking took her 20min without having anybody in front of me!!! And this is the second time this happens every time she checks me in.... She seems not to care about customer service!! Also, my room was misding toilet paper and towels!!
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Please accept our apologies for our lack of responsiveness while you were here. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back. Sincerely, General Manager
2 out of 5
by A verified traveler

Very bad!!

Posted May 25, 2017
Room was not maintained. Table broken. Only one chair. This is an extended stay and there is no accommodation for eating at the table.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. We are extremely sorry for the inconvenience you encountered in your room. I have shared your comments with my maintenance team to take corrective actions immediately. We hope you will consider us again for your visit whenever your plans bring you back to our area. Sincerely, General Manager
5 out of 5
by mdelc from 101 diemer drive. mt laurel new Jersey

Posted May 24, 2017 on Hotels
overall good experience
Comment from Hotel Management
May 26, 2017 by Manager, Hotel Management
It was a pleasure having you as our guest at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager