Ratings based on 251 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Cape Cod Ma

Stay

Posted Aug 26, 2017
Only stayed 1night but very pleasant experience wouldn't stay here again
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America for your overnight stay. We are delighted to read you enjoyed your time with us and were satisfied with all that we have to offer. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
We are disappointed to see we didn’t live up to our typical standards. We want every guest who stays with us to have a positive experience, but we are sorry we miserably failed in your case. Please reconsider and choose us again so we can provide you with a much-improved stay. Sincerely, General Manager
4 out of 5
by A verified traveler

Very Good, Friendly service

Posted Jun 3, 2017 on Hotels
Free Internet is slow - I did not try the paid service as I used my phone to link the laptop Limited selection of TV channels
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Thank you for staying with us at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We are happy that you liked our friendly associates, but we are sorry if any inconvenience was caused while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by Dwayne

Disappointed

Posted May 16, 2017 on Hotels
The tub would not drain and the solution was to change rooms. No maintenance available. Bed too soft. Place looking run down. Also I didn't know they allow pets. Neighbor had a huge dog who barked all night.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Dwayne, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
1 out of 5
by A verified traveler

No go

Posted May 14, 2017 on Hotels
Sorely disappointed. Worn, dirty, noisy. Bad combo
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
We sincerely apologize that your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
3 out of 5
by Robert

Better Choices Available

Posted May 11, 2017 on Hotels
room (non-smoking) definitely smelled of cigarettes. Refrigerator didn't work. Otherwise room was fine. This is really a no-frills hotel. No newspapers and coffee only available in morning for short period. No breakfast (packaged oatmeal doesn't count) Not even tissues or a laundry bag in room.
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Robert, thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry we missed meeting some of your expectations in regard to your room and regret the inconvenience it caused. I have shared your concerns with the concerned team to ensure it never happens again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
4 out of 5
by Yira

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Yira, thank you for rating your experience at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We are happy to see that you enjoyed your visit to our hotel. Thanks for being our guest, and we hope to have an opportunity to welcome you back soon. Sincerely, General Manager
4 out of 5
by Sophia

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Manager, Hotel Management
Sophia, thank you for rating your experience at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place. We are happy to see that you enjoyed your time with us. We appreciate your feedback and look forward to your next visit! Sincerely, General Manager
2 out of 5
by A verified traveler

cheap and cheaper

Posted Mar 31, 2017 on Orbitz
You get what you pay for. Check-in was slooooooow. Lobby was dirty. Keys didn't work so we did the back and forth from room to front desk, dragging all our stuff. No coffee pot in the room. No ice available on the property. Bed felt like a metal cot. Noisey hallway until past midnight. Location was convenient. That's about the only plus.
1 out of 5
by A verified traveler

Posted Mar 28, 2017 on Hotels
Some employees need to be trained better
Comment from Hotel Management
Apr 14, 2017 by Manager, Hotel Management
Thank you for bringing your experience to our attention. I am disappointed to read that you did not have an excellent stay with us. We will work closely with our staff to better our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.