Exterior

Reviews of Holiday Inn Express Voorhees - Mt. Laurel , an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 362 out of 719 reviews" "
Rating 8 - Good. 220 out of 719 reviews" "
Rating 6 - Okay. 63 out of 719 reviews" "
Rating 4 - Poor. 33 out of 719 reviews" "
Rating 2 - Terrible. 41 out of 719 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Check in Gentleman was marvelous
Stayed 1 night in Mar 2024

6/10 Okay

Mary Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. The room was smaller than what we are used to. The first night we smelled cigarette smoke! It made me so sick. Staff tried to find it but couldn’t. Still there the next night but 3rd night gone. Last night people were fighting so loud at 2:15am outside our window in parking lot. I was exhausted from lack of sleep. Staff was amazing! So nice!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Thommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kiked the convenience of the location
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a pleasant surprise.
Stayed 1 night in Mar 2024

8/10 Good

Lillianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Karli

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Filled with smoke smell. Saw someone nodding out outside.
Stayed 1 night in Mar 2024

4/10 Poor

Karen

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Upon arrival, one elevator was out of order, and there were only two, side by side. 2 night both elevators were out of order. Upon arriving, there was no communication about the elevator issue, only signs on the elevator door. Front desk was good at communicating, but it had to be initiated by me. Also, the room’s arrangement of bathroom and coffee maker and microwave was difficult!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024

8/10 Good

Aaliyah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice and clean. Our room didnt need no further cleaning or items needed right away. My only thing, there's no vents! Your in a room with no air circulation. The condensation builds up on the heater and bathroom, cannot really sleep right becasue you get hot, then cold, then the room gets moggy so you have to constantly change from dry air, cool and warm. Plumbing isnt good, water pressure makes the toilet take long to flush and doesnt have a strong fluah and a lot of times not even all the pee will flush on the first flush. Shower is great and clean! Other then no vents, its a great place to stay, front desk was nice, rooms were clean, has a fridge and u get breakfast. I would stay here again but would look around first because i dont like stale air. But we extended our stay because it is nice
Stayed 3 nights in Feb 2024

10/10 Excellent

Helen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff
Stayed 1 night in Feb 2024

8/10 Good

Marques

Stayed 2 nights in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Lance, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was out of service but they made arrangements to assist the guests with luggage.
Stayed 1 night in Feb 2024

6/10 Okay

Davia

Traveled with partner
Liked: Cleanliness
Room didn’t have tv, requested for another room and they gave us the key to an already occupied room.
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Magdiel

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Dec 2023

10/10 Excellent

chi

Stayed 1 night in Jan 2024

10/10 Excellent

Jasmine

Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brian, Lexington

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than 2 stars.
This place should have a higher rating than 2 stars. More than adequate.
Stayed 1 night in Dec 2023

10/10 Excellent

Yuliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

tieying

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Oct 2023

10/10 Excellent

Jean

8/10 Good

Jaimye

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and room are well kept and comfortable Yummy breakfast Staff friendly Definitely booking again
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find
Cassie welcomed me after a super long day on the road. I was so happy that they were able to accommodate me as I arrived a tad early. The hotel is under a little big of construction but the staff and excellent service overshadows that. It has plenty of shops near and I nice quiet location.
Stayed 1 night in Dec 2023

8/10 Good

Dawn

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Lady at Front desk was very nice and helpful. Nice breakfast buffet
Stayed 1 night in Dec 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I was going
Stayed 3 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Chava

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be staying here again! Staff was amazing and the updates were very nice from the last time we stayed a few years ago
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. All the staff was great also. I wish I could have got the last name who does the breakfast. She goes above and beyond and made sure that you have everything you need. Her bubbly spirits will have your morning starting off right. She was doing all the breakfast alone and handle it like a champ !!! You go girl
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Stayed 2 nights in Dec 2023

8/10 Good

PHILLIP, SUFFOLK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We considered the room a little small.

8/10 Good

PHILLIP, SUFFOLK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location for my stay in the area.
Stayed 1 night in Dec 2023
Response from Cassie Zeng from Holiday Inn Express in Voorhees on Dec 9, 2023
Hello Phillip, Thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you found our hotel to be clean and conveniently located for your visit to the area.We constantly strive to enhance our guests' experiences, and your input is invaluable to us. In our pursuit of perfection, we'd love to hear more about your stay. What specific improvements or additional services could we provide to ensure we earn a perfect 10 from you during your next visit?Your insights are incredibly important to us, and we look forward to implementing any suggestions you might have. Thank you once again for choosing our hotel, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Nekkanti Sai Janardhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great Experience
Stayed 1 night in Dec 2023
Response from Cassie Zeng from Holiday Inn Express in Voorhees on Dec 9, 2023
Hello Nekkanti, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an overall great stay at our hotel.Your feedback means a lot to us as we constantly strive to provide exceptional service and a memorable experience for all our guests.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassie Zeng from Holiday Inn Express in Voorhees on Dec 9, 2023
Hello William, Thank you so much for taking the time to leave us a perfect 10/10 review! We genuinely appreciate your support and look forward to welcoming you back to our hotel in the near future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Cassie Zeng from Holiday Inn Express in Voorhees on Dec 9, 2023
Hello Peter, Thank you for taking the time to share your positive review of Holiday Inn Express VOORHEES - MT. LAUREL. We are delighted to hear that you had an enjoyable experience during your stay with us. If you travel back to the area, we look forward to accommodating you again.

10/10 Excellent

Carielys, Aberdeen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this hotel. Pros: Room is small but it worked for us. Bed was super comfortable. Friendly staff and the breakfast was super good (western eggs, egg whites, turkey sausage, bread, bagels, pancakes, cornflakes and more). Super convenient and close to restaurants. Cons: The water on our tub would drain very slowly, it was clogged.
Stayed 1 night in Dec 2023
Response from Cassie Zeng from Holiday Inn Express in Voorhees on Dec 9, 2023
Hello Carielys,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed many aspects of your experience, from our comfortable beds to the variety offered in our breakfast selection. Your compliments about our staff's friendliness and the hotel's convenient location mean a lot to us.We sincerely apologize for the inconvenience you faced with the slow drainage in the tub. Please rest assured that we have addressed this issue promptly to ensure it does not impact the experience of our future guests.Your feedback is invaluable to us as it helps us to continuously improve our services. We hope to welcome you back soon for another enjoyable stay.Warm Regards,Cassie ZengFront Office ManagerHoliday Inn Express in Voorhees

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy...breakfast was delicious thanks so
Stayed 1 night in Nov 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a quick overnight stay.
Stayed 1 night in Nov 2023

6/10 Okay

Dale

Liked: Cleanliness, staff & service
Usually great - a few issues this time. Tv remote not work so stuck on loud football game when turned on and couldn't turn off. Unplugged. Also the wall thermostat not work All else fine - epecially the morning coffee and oatmeal!
Stayed 1 night in Nov 2023

10/10 Excellent

Skye

Traveled with partner
Great little hotel!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service from the staff was excellent. The rooms and hotel lobby were also extremely clean. Definitely staying her again.
Stayed 1 night in Nov 2023

6/10 Okay

Mark, Haddonfield

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Too many dogs, even in the breakfast area! Ran out of tissues which weren’t replaced by housekeeping. Front desk couldn’t find any, so they said “you have tissues”!
Stayed 4 nights in Nov 2023

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed at this hotel for a week for the Thanksgiving holiday. As soon as we walked in we both saw and smelled how the high level maintenance of this property. It always smelled cleaned! We stayed in room 405 and it was clean, looked appealing, appliances ( iron, small fridge, microwave, safe, TV, and electrical outlets) worked well. The one exception was the air/heating vent which never turned off. It made for frequent checks on room temperature because the room quickly grew cold, even when turned off. The breakfast each morning was a true treat! Nikaty was the staff member during our stay, and she did an awesome job of stocking the breakfast options, I appreciated her. Also, the food was good, especially the oatmeal. Everyone on staff was courteous. While we didn’t need much support during our stay, I believe we would have been helped promptly. I recommended this property to everyone we talked to during our trip and would without stay here on my next trip back home to South Jersey.
Stayed 4 nights in Nov 2023
Response from Cassie Zeng from Holiday Inn Express in Voorhees on Nov 26, 2023
Hello Jessica,Thank you immensely for choosing our hotel for your Thanksgiving holiday stay. It warms our hearts to read about your delightful experience, especially your kind words about our property. It's wonderful to hear that you enjoyed our breakfast offerings, I'll be sure to pass along your praises to Nikaty. We're genuinely grateful for your recommendation and your intention to stay with us again on your next trip to South Jersey. We eagerly await the opportunity to welcome you back and strive to make your next stay even more exceptional. - Cassie Zeng, the Front Office Manager at Holiday Inn Express in Voorhees

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023