Exterior

Reviews of Hampton Inn Philadelphia Mt. Laurel

2.5 out of 5
Hampton Inn Philadelphia Mt. Laurel
5000 Crawford Pl, Mount Laurel, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 413 out of 876 reviews" "
Rating 8 - Good. 303 out of 876 reviews" "
Rating 6 - Okay. 79 out of 876 reviews" "
Rating 4 - Poor. 43 out of 876 reviews" "
Rating 2 - Terrible. 38 out of 876 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Andy

Didn't have hot water in the morning for a while
Stayed 1 night in Mar 2024

10/10 Excellent

Jon S

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

10/10 Excellent

Benny, Bronx

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Love the cleaniness. Very quite and friendy enviroment.
Stayed 1 night in Mar 2024

10/10 Excellent

Bonnie

Stayed 1 night in Feb 2024

8/10 Good

Annamaria

Stayed 1 night in Dec 2023
Response from Hotel management on Feb 29, 2024
Thank you for taking the time to complete our survey. Please contact the hotel directly to discuss what areas of the hotel needs to be improved. Your opinion matters.Thank you,

2/10 Terrible

Zeyonna

Stayed 1 night in Dec 2023
Response from Hotel management on Feb 29, 2024
Thank you for taking the time to complete our survey. Please contact the hotel directly to discuss what areas of the hotel needs to be improved. Your opinion matters.Thank you,

10/10 Excellent

Inna, Brooklyn

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

10/10 Excellent

Deb

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Renovation happening-pillows are comfortable- rooms was cool in temperature and the coffee was hot.
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

8/10 Good

Elvira

Traveled with group
At the time our room was ok, except the noise on the adjacent rooms because of the ongoing constructions
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

William, Damascus

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated breakfast lounge. Room was clean and updated bath. Quiet. Staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly. I’ve stayed at Hampton Inns throughout the Country for many years now but this particular one was a cut above in every area but number one was the staff. They were just great.
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

4/10 Poor

Craig

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was clean, bed was comfy, shower was dreadful, water wasn’t hot, water flow terrible. Hotel is under renovation and this room needs it!
Stayed 1 night in Nov 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying! We apologize for the inconvenience with the hot water.

10/10 Excellent

Scott

Stayed 1 night in Nov 2023
Response from GM on Jan 4, 2024
We are very pleased that you enjoyed your stay!Thank you!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction / renovation
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us. The renovation is nearly complete. We hope you'll return when it is done.

10/10 Excellent

Maurice

Stayed 1 night in Oct 2023
Response from Hotel Staff on Jan 9, 2024
Thank you for staying!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
happy with our room
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Connor

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice, clean, and look like newly refreshed rooms. Rest of the halls and everything could use a bit of updating. There was construction on dinning area/lobby so free breakfast was a bit affected. Otherwise a nice stay with friendly staff.
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

uriah

Liked: Amenities
The rooms were updated and very clean!!! Even under renovation the property was clean and ready for guest!! The breakfast was great and always well stocked!!
Stayed 6 nights in Oct 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 1 night in Sep 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When we booked, we didn’t know the property was under construction, but other than that the room was very good; exactly what we expected.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

2/10 Terrible

Bethany

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was under major renovation, which they didn’t tell us beforehand or we would’ve changed it was noisy. There were construction workers everywhere. The breakfast food was in the wrong place and not extensive did not look clean this the food was not fresh and the ice machine was under construction. None of the workers spoke English and there was construction, dust, everywhere, and construction noise.
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If I knew it was being renovated I would of stayed elsewhere.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

4/10 Poor

Lydia

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
There is construction which was not included on the property description and there was no notification. There was no breakfast - they even ran out of coffee at 7am. I requested my room be serviced and it was not. Additionally, the products such as soap and body wash were emply
Stayed 2 nights in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

6/10 Okay

Michael

Traveled with group
Disliked: Property conditions & facilities, room comfort
Not so good. Renovations going on so not worth it
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

8/10 Good

Diane

Stayed 1 night in Sep 2023
Response from Hotel Staff on Nov 10, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Merret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Rosemary A.

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Deborah

Traveled with family
Liked: Room comfort
Snack
Great cookies
Stayed 2 nights in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Sunitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Jim

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Kristina

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so polite!! Customer service exceeded my expectation!!
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators were under repair - no assistance carrying belongings up flights of stairs. Hallways were muggy
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

8/10 Good

Christian

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Kathy

Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

10/10 Excellent

Fabiene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, amazing staff
Stayed 1 night in Aug 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

8/10 Good

Yvette

Traveled with family and small children
Liked: Cleanliness, amenities
Good room. Pleasant stay. Wonderful Breakfast. Kids had a great time.
Stayed 1 night in Jul 2023
Response from Hotel Staff on Sep 27, 2023
Thank you!

6/10 Okay

Carmen

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

6/10 Okay

DAVID

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Facelift Needed
Staff is great but the place needs updating . The elevators are noisy ( my room was close so I heard the door slam each time ) old low to the ground toilets . Old & dirty lamps & shades . Pool towels ridiculously small . Just not what I expected at a Hampton Inn .
Stayed 1 night in Jul 2023
Response from Hotel Staff on Sep 27, 2023
Thank you for your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. We hope you will return once the renovations have been completed.

2/10 Terrible

Tara De

Traveled with family and small children
Disliked: Amenities
Property needs to be updated. There was a crack pipe in the parking lot and when we told the hotel employee he said that wasn’t the first time that happened. Our room was old and not very clean. The pool area is in need of major work. Do not stay here!
Stayed 1 night in Jul 2023

6/10 Okay

Jessica

Traveled with family
Disliked: Staff & service
The male person who checked me in was pleasant hit all the other female staff members has attitude. Not at all inviting. They seemed higher by a simple request for a cot to my room for my daughter.
Stayed 1 night in Jul 2023

10/10 Excellent

Cassandra

Stayed 1 night in Jul 2023

4/10 Poor

Robert

Stayed 4 nights in Mar 2023