Restaurant

Reviews of Hampton Inn Turnersville (Philadelphia Area)

2.5 out of 5
Hampton Inn Turnersville (Philadelphia Area)
5800 Black Horse Pike, Blackwood, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 344 out of 737 reviews" "
Rating 8 - Good. 237 out of 737 reviews" "
Rating 6 - Okay. 86 out of 737 reviews" "
Rating 4 - Poor. 37 out of 737 reviews" "
Rating 2 - Terrible. 33 out of 737 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was surprised that the water in the shower was slow to drain. Had to stand in 2” of water while showering. One would think when cleaning the bathtub it would be fixed?
Stayed 1 night in Mar 2024

8/10 Good

Randall

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was hard.
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities
The pool was closed and we explained that's why we chose the hotel to stay and we were given a full refund, including the night we stayed. That was very generous and appreciated. I'll stay again. It must me difficult to find pool upkeep people.
Stayed 3 nights in Feb 2024

4/10 Poor

victoria

Traveled with partner
there were stains on the bench in our room. it sounded like someone was holding a wrestling match upstairs. we ordered dinner through doordash and I think another guest of the hotel stole most of my order. I know that should not be the hotels fault but I could not wait to get out of there. I did not feel comfortable there.
Stayed 1 night in Feb 2024

10/10 Excellent

Chinita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine for overnight stay
Stayed 1 night in Feb 2024

6/10 Okay

George A.

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
There wasn’t any maid service the whole time we stayed.
Stayed 5 nights in Jan 2024

6/10 Okay

Georgeanna

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The reason we booked this hotel, the pool, was closed due to maintenance. There was very limited parking due to renovations starting the next day (which we were not made aware of before booking) and the staff, minus the front desk attendant when we checked in, were rude.
Stayed 1 night in Feb 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacuzzi tub—Wow!
LOVED our room—we got one with a jacuzzi tub and needed that after a long day of packing. Everything about our stay was top-notch! Will definitely choose a Hampton Inn again!
Stayed 1 night in Dec 2023

4/10 Poor

Katherine

Traveled with family and small children
Disliked: Staff & service
We had a 15 hour day driving with our little one and booked this location months in advance because of the pool. It was very disappointing to be told upon check-in that the pool is closed. We definitely would have cancelled in advance and booked somewhere else as it was the opportunity our child had to burn some energy off in the morning before continuing our drive to Florida. The desk attendant could not be bothered to take her EarPods out of her ears to speak with us and did not explain the charge on my card when we checked in. It felt like we were inconveniencing her with whatever else she was doing when we checked in at 10pm. We will definitely not be back on our return trip home.
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kawasi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It greatly place

8/10 Good

Chantel

Stayed 1 night in Dec 2023

8/10 Good

brent

Liked: Amenities, property conditions & facilities
Nothing bad to say
Stayed 2 nights in Dec 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service
Stayed 1 night in Dec 2023

10/10 Excellent

Ron

Stayed 2 nights in Nov 2023

10/10 Excellent

thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a beautiful hotel. Staff was attentive to our needs. Hot breakfast was delicious and check in/out was without issue. Our family with adult children would definitely stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Edward

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad night
Stayed 1 night in Nov 2023

8/10 Good

Shannon, High bridge

Traveled with family
Liked: Staff & service, property conditions & facilities
I've stayed here a few times now. The room wasn't as clean as usual this time but it was OK. The toiletries weren't filled either. The front desk staff was friendly and efficient.
Stayed 2 nights in Nov 2023

10/10 Excellent

skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Valerie A.

Traveled with family
Liked: Cleanliness
Shower was extremely noisy
Stayed 1 night in Nov 2023

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and comfy beds! Hotel looked new everywhere!
Stayed 2 nights in Nov 2023

4/10 Poor

Danielle

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Carpets in rooms were not clean. Garbage under couch and on side of bed. The pull out couch had old used sheets on it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Charles, Tampa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, large, and comfortable. Employees were courteous and professional. Breakfast was typical of many hotels with eggs, breakfast meat, and soggy potatoes, cereal, yogurt, waffles, etc. Most guests were respectful aside from one group that wanted to party loudly in the hallway into the early morning. No fault of the hotel. PSA: Not everyone in a hotel is on vacation. My only complaint was a request to extend our stay by one night was not executed and there was no communication to that effect. Luckily, I checked in the morning since I did not get any comms and they were able to accommodate an additional night for us. Parking was always available and close to the front door.
Stayed 4 nights in Oct 2023

8/10 Good

Edward

Stayed 1 night in Oct 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little dated
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Dominic J

Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Bernard

Liked: Cleanliness
Having to call every day before 9 AM to get housekeeping for your room. We were staying for five days an we asked if we could have housekeeping each day. We were told that we had to call each day before 9 AM. It didn't make much sense to me.
Stayed 5 nights in Sep 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money. Nice safe place to stay. My room was quiet/opposite the highway and saw the morning sun. Very good free breakfast and an indoor pool. My only complaint is the Wi-Fi needed boosted. I was on the third floor and it was weak.
Stayed 5 nights in Sep 2023

6/10 Okay

Christyna

Traveled with family and small children
Front desk- not friendly at check in. Called down 3 times-no answer. small rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Maureen

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Both our bathroom and pool area were unsafe. The shower curtain was 2 inches below the bathtub - water went everywhere- the staff never brought extra towels (req twice) and no conditioner for 3 girls. My grandson fell out by the pool area - so we went without for my Mom’s funeral. From booking to this was horrible.
Stayed 3 nights in Sep 2023

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was nice, rooms need updating/ refreshing. Area was okay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rachel, Collingdale

Stayed 2 nights in Sep 2023

8/10 Good

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Henry

Stayed 1 night in Sep 2023

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was nice and convenient. The only problem ihad was my room was right next to the ice maker and made a lot of noise.
Stayed 3 nights in Sep 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice but king bed was really hard and pillows were really too soft.
Stayed 3 nights in Sep 2023

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Aug 2023

2/10 Terrible

Romeo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When arriving to the room, shower was dirty and found a hair on a “clean” towel. The next morning, my husband had a BED BUG on his leg. We left as soon as that was found. So disgusted ,
Stayed 2 nights in Aug 2023

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for the cost. Clean and convenient.
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Comfortable, clean, convenient, good breakfast. The only negative I noticed was the ice machine on our floor was out of order.
Stayed 3 nights in Aug 2023

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
front staff was super friendly
Stayed 2 nights in Aug 2023

8/10 Good

Gifty

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was good. I felt at home
Stayed 2 nights in Aug 2023

2/10 Terrible

Allen

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in the room and staff super rude when we brought it up
Stayed 2 nights in Jul 2023

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs renovations
Stayed 1 night in Jul 2023