I can forgive a lot of things. But in this case, I left my shoes behind in my room, we called the hotel a couple of hours later, talked to reception, left message with manager, no one got back to us. Called again today, receptionist checked with housekeeping again, and after a long wait on hold, we were told finally, no shoes. We know for certain they were left behind, and pretty much where in the room they were left behind. It was a very short period before we contacted the hotel - three to four hours from our departure. I can only conclude they were trashed or stolen. And no one ever called us back to let us know. Left two messages with the manager, the first on Friday the second on Saturday. Silence. Maybe someday he or she will return the call. My wife and I both let messages. Also, there was some mold in the bathroom shower, and one of the two exercise bikes didn't work in the gym, and the other one had to be turned off in order to slow it down - only the "accelerate" button worked not the "slow down" button. Potentially dangerous. I will say that the receptionist when we came to the hotel at 8pm was a nice lady, and I don't blame her. Surely for $200 a night Hilton should do better.