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Reviews of Holiday Inn Express & Suites Philadelphia - Mt. Laurel, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Philadelphia - Mt. Laurel, an IHG Hotel
6000 Crawford Place, Mount Laurel, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 242 out of 485 reviews" "
Rating 8 - Good. 140 out of 485 reviews" "
Rating 6 - Okay. 61 out of 485 reviews" "
Rating 4 - Poor. 29 out of 485 reviews" "
Rating 2 - Terrible. 13 out of 485 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lenora

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert, Leesburg

Stayed 4 nights in Feb 2024

8/10 Good

Michael, West Lafayette

Business traveler
Liked: Staff & service, amenities
The property is decent for a quick business trip. I stayed twice in two weeks. I checked out and back in between stays. The staff is great and very helpful. The rooms vary greatly in quality and cleanliness. My first stay was on the 3rd floor. The room was clean and well maintained. The second stay started on the 2nd floor, and the room was like it was in a completely different hotel. In the 2nd floor the room was terrible. It smelled and the door didn’t close completely. The staff moved me to a different room, on the 2nd floor, and it wasn’t an improvement. The TV didn’t work and room was worn out. I finally requested a room on the third floor and my request was granted. Again, it was like a different hotel all together. The room was clean and well maintained. I am not sure, but I believe the hotel tries to keep the lower floors occupied first. The rooms are occupied more and show signs of maintenance issues. Request the 3rd floor!
Stayed 3 nights in Feb 2024

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean. The staffs are polite and professional.
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Tia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Mary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Izeyah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would come here again
Stayed 2 nights in Nov 2023

10/10 Excellent

Arthur

Stayed 1 night in Oct 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

John

Traveled with group
Disliked: Property conditions & facilities
Bathroom shower and faucet were very noisy. Faucet handle fell off.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind prompt and professional
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good. Room was clean. Was on the second floor and could hear the third floor guest walking around during the night. Dining staff talking loud drowned out the TV news station at breakfast. Would look at other hotels in the area for next stay.
Stayed 1 night in Sep 2023

8/10 Good

Ahmer

Stayed 3 nights in Aug 2023

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks are Deceiving!!
The bathroom was horrible!! It wouldn't flush properly the entire stay there!!
Stayed 2 nights in Aug 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice with a 24/7 front desk and snack bar and really delicious free breakfast every day ( I SUGGEST YOU GET THERE WHEN BREAKFAST IS FIRST SERVED OR GET LEFT WITH SLIM PICKINGS) . The room was clean and spacious with a air conditioner that kept the room really cool, I enjoyed that . The room was also clean and has a comfortable big bed and microwave and mini refrigerator and coffee/tea maker. It has a big flat screen tv. The staff was so nice and welcoming. My only issue was the guest that was in the room above mine. Intentionally stomping ( He or she had to be Paul Bunyan or Bigfoot or The Jolly Green Giant) They even let there kid run and stomp like crazy too ! I couldn’t take it anymore and left. My advice is unless noise doesn’t bother you, Always ask for a room on the highest floor that they have so that no one will be over your head. Some people are just plain disrespectful
Stayed 4 nights in Aug 2023

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Aug 2023

6/10 Okay

Graziano

Traveled with family
Liked: Staff & service, property conditions & facilities
Bathroom to be renewed.
Stayed 2 nights in Aug 2023

6/10 Okay

Ariana

Liked: Staff & service
We had a great experience at this hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Mary, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, friendly, professional staff…. Would stay here again!
Stayed 1 night in Aug 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Breakfast is above expectations
Stayed 1 night in Aug 2023

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Oscar P

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy my stay
Stayed 1 night in Jul 2023

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, breakfast was amazing
Stayed 1 night in Jul 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, good breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel. Clean rooms nice and big and provide all dove products in bathroom. Big screen tv. Coffee maker and fridge and microwave. Nice breakfast in morning. 24 coffee and tea. Nice friendly staff. Nice night out
Stayed 1 night in Jun 2023

6/10 Okay

Jennifer, Citrus Springs

Traveled with family
Our room was fairly quiet except for very hard walking (and constantly) guests. I know the hotel isn’t responsible for their behavior but what is a bit annoying is how easily we could hear their walking. Floors aren’t constructed well. Our room smelled like a salad bar instead of a nice clean and fresh hotel room.
Stayed 3 nights in Jun 2023

10/10 Excellent

Aby

Stayed 1 night in Jun 2023

10/10 Excellent

Frank J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained. Staff was friendly and courtesy. Room was spacious and very clean.
Stayed 3 nights in May 2023

8/10 Good

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities
My experience was great. Is it zero
Stayed 2 nights in May 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Joshua

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very friendly. And unit in room did not work and sink drain in bathroom leaked onto floor anytime it was turned on.
Stayed 2 nights in May 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, friendly staff and a wonderful complimentary breakfast. Also I appreciated the Keurig coffeemaker in the room, so I always bring my favorite coffee!
Stayed 1 night in Apr 2023

10/10 Excellent

Robin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Wewill be back next tournament
Stayed 2 nights in Apr 2023

4/10 Poor

Stacey

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The second floor smelled like vomit the whole time we were there. It was disgusting! There was something yellow dribbled on the floor from the lobby to the elevator, in the elevator, and on the second floor. The floors were dirty in general. Apparently nobody mops. The shower pressure was awful. It was a fairly convenient location with many food options and shopping nearby, but none within walking distance. We were in town for a dance competition in Voorhees and this hotel was about 10 minutes away, without highways. The area was nice. The area surrounding the hotel was quiet but the hotel itself was very loud. People were making a lot of noise all night and early morning, which made it very difficult to sleep. The beds weren’t comfortable. We might stay here again, but given the noise and the cleanliness issues, we will likely find somewhere else for next year.
Stayed 1 night in Apr 2023

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Saniyyah

Stayed 1 night in Mar 2023

10/10 Excellent

elisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Book Again
We enjoyed our stay. I was a little disappointed that they did not have turkey sausage on during our stay, that was an influence for booking. But it was an excellent stay. Would definitely stay again.
Stayed 2 nights in Feb 2023

8/10 Good

carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine it did have a funny smell but ok.. had to call front desk about a party in the room across the hall and i do not believe they came up like they said they would. Breakfast is nice i would add potatoes
Stayed 11 nights in Jan 2023

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to have close to Philly but I felt safe

8/10 Good

patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very quiet
Stayed 1 night in Dec 2022

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no paper to write on and no booklet of things to do/places to go in the area that other motels we’ve stayed at have had. Also the room above us had very squeaky floors that we could hear the occupants walking around early in the morning and late in the evening.
Stayed 4 nights in Oct 2022

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff ... comfortable beds
Stayed 2 nights in Oct 2022

6/10 Okay

Craig

Stayed 1 night in Sep 2022

8/10 Good

timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022