Roaches and bedbugs!!!
Posted Sep 5, 2016
From the moment we got to this hotel it was a disaster! We booked a non-smoking room and upon check-in we were given a smoking room. When I told the man at the front desk it was incorrect and showed him my confirmation he then gave me the correct room, or so we thought. We went to the room that was given to us but there was a mess and there were suitcases all over, indicative that someone was already checked in to that room. We were then upgraded to a "suite". All seemed well so my friend and I left our things and went out for our outing. At around 11pm we returned, showered, and went to bed. An hour later my friend woke me up in a panic because she had 2 huge bites on her face. It was at that moment that we looked through the sheets and spotted a bed bug. I quickly grabbed a towel and killed the bedbug and as expected blood came out. I called the front desk and the man at the front desk said "we don't have bed bugs" and hung up on me. I called back to the front desk and he finally came to the room. I showed him where I killed the bug and he said "fine we'll give you another room" at that point it was 1am and I just wanted to leave. I told him there was no way I was staying in that hotel and told him I wanted my money back. He was soooo rude, told me he wasn't giving the money back and left out the room. As me and my friend prepared to leave we saw a roach crawling across the floor. When we got to the front desk we were given a number to call and were not issued a refund.