We tried to check in but the room was filthy. Excrement on the bed, visible filth all over. One light was hanging with wires exposed, the other did not work. We tried to call the front office but a previous tenant seemed to have ripped the hotel room phone cord apart. I ended up calling the front desk about two minutes after checking in with my cell phone, immediately after seeing the state of the hotel room. The employee came in and said “it’s a $60 hotel room, what do you expect? We can give you a refund or move you to another room, but they are all in the same state.” I opted for the refund. The employee took my keycard back and instructed me to return to the front desk for my refund. The employee at the front desk refused my refund, saying that I had to call Expedia to have the charge reversed. I contacted Expedia twice, both times they advised me to return to the hotel to process my refund. I returned to the hotel and the employee began cursing and yelling, saying that he would not issue any refund and to contact Expedia. The man began behaving very aggressively and told me to leave. We left and contacted Expedia again, this time they said that they would attempt to contact the hotel. After failing to contact the hotel, Expedia advised me to dispute the charge made to my credit card.