Exterior

Reviews of Super 8 by Wyndham Mount Laurel

2 out of 5
Super 8 by Wyndham Mount Laurel
560 Fellowship Road, Mount Laurel, NJ

Reviews

7.2

Good

Rating 10 - Excellent. 281 out of 1004 reviews" "
Rating 8 - Good. 319 out of 1004 reviews" "
Rating 6 - Okay. 182 out of 1004 reviews" "
Rating 4 - Poor. 123 out of 1004 reviews" "
Rating 2 - Terrible. 99 out of 1004 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a very confusing area, and hard to figure out how to get in and out of it. Another hotel and large restaurant next to the super eight added to the confusion of how to get to the facility entrance. The accommodations were clean and motel nice. The check-in representative was very friendly and nice. It’s somewhat outdated but well kept. The toilet paper dispenser was broken in my room so it could use some repair work.
Stayed 1 night in Mar 2024

2/10 Terrible

mickerlange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

H, Pennsauken

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome motel clean and staff very professional 5⭐️
Stayed 3 nights in Feb 2024
Response from Jordan B on Mar 9, 2024
Thank you very much for your glowing review! We're thrilled to hear that you found our hotel to be awesome and our staff to be professional. Maintaining cleanliness and providing excellent service are top priorities for us, and we're delighted that you experienced both during your stay. Your 5-star rating means the world to us, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

4/10 Poor

David

Traveled with family
1) cigarette burn holes on bedding in non smoking room. 2) red stains on wall by sink - blood? 3) brown marks on shower wall - dirt? 4) poorly installed TV with wall holes. 5) dirty carpet with many stain marks.
Stayed 1 night in Mar 2024
Response from Jordan B on Mar 6, 2024
Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the disappointing experience you encountered. Your feedback is invaluable to us as we strive to maintain the highest standards of cleanliness and comfort for all our guests.We are deeply concerned to hear about the issues you encountered during your stay. Rest assured, we have addressed these concerns with our housekeeping and maintenance teams to ensure that such lapses do not occur in the future.Regarding the cigarette burn holes on the bedding in a non-smoking room, we understand the seriousness of this matter and have taken immediate steps to thoroughly inspect and replace all affected linens. Additionally, we have reinforced our non-smoking policy with our staff to prevent such incidents from happening again.The presence of red stains on the wall by the sink and brown marks on the shower wall is completely unacceptable, and we are investigating this matter with urgency. We have implemented stricter inspection protocols to identify and address any potential cleanliness issues promptly.As for the poorly installed TV with wall holes and the dirty carpet with numerous stain marks, we apologize for the inconvenience caused. Our maintenance team has been tasked with rectifying these issues promptly to ensure the comfort and satisfaction of our guests.We understand that we have fallen short of your expectations, and we sincerely apologize for any inconvenience caused. Please know that your feedback has been taken seriously, and we are committed to making the necessary improvements to prevent such issues from occurring in the future.We hope you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If you have any further concerns or would like to discuss your stay in more detail, please do not hesitate to contact us directly.

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It all was nice
Stayed 1 night in Feb 2024
Response from Jordan B on Mar 6, 2024
Thank you for your feedback Troy, we love that you enjoyed your stay. Please come again soon!

10/10 Excellent

H, Pennsauken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place friendly staff 5 ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Feb 2024
Response from Jordan B on Mar 6, 2024
Thank you for your positive feedback! Please come again soon!

10/10 Excellent

Javaughn

Traveled with partner
Liked: Staff & service
The room I had was average. Smelled like smoke. Covers had burn marks/holes in them. Housekeeping cleanliness is really mediocre at best. To my personal standards I would rate the room as considerably dirty. But then again I don’t really ever frequent Super 8’s anyway and now I see why.
Stayed 1 night in Feb 2024
Response from Jordan B on Mar 6, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at our Super 8 establishment. It's disheartening to learn that the room did not meet your expectations, and we deeply regret any inconvenience caused.Maintaining a clean and comfortable environment for our guests is our top priority, and we're disappointed to hear that we fell short of this commitment during your visit. Please rest assured that your concerns have been shared with our housekeeping team for immediate attention and improvement.We understand that your experience may deter you from choosing Super 8 in the future, but we hope you'll consider giving us another chance to exceed your expectations. We value your feedback as it helps us identify areas for enhancement and ensures that future guests enjoy a better stay.If you would like to discuss your experience further or have any additional feedback to share, please feel free to contact us directly. We appreciate your patronage and the opportunity to address your concerns.

10/10 Excellent

Deborah, Sumner

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jordan B on Mar 6, 2024
Thank you very much for your positive rating! We're thrilled to hear that you had a satisfactory experience during your stay with us. Your feedback means a lot to us, and we're delighted that you found our accommodations and service to your liking.If you have any further comments or suggestions on how we can continue to improve our services, please don't hesitate to let us know. We're here to ensure that every guest has a memorable and enjoyable stay at our Super 8.We hope to have the pleasure of hosting you again in the future! If you have any plans to return to the area, please don't hesitate to reach out to us. We'll be more than happy to assist with your reservation.

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds super comfy. Shower was leaking all night which was a drag though. But the place was just for the night and the price was right.
Stayed 1 night in Feb 2024
Response from Jordan B on Mar 6, 2024
Thank you for taking the time to share your experience with us! We're glad to hear that you found our beds to be super comfy, as guest comfort is our top priority. However, we apologize for the inconvenience caused by the leaking shower during your stay. Please rest assured that we have taken note of this issue and will address it promptly to ensure a more enjoyable experience for our future guests.We're delighted that you found our pricing to be suitable for your needs. Providing affordable accommodations without compromising on comfort is important to us, and we're thrilled that we could meet your expectations in this regard.If your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even better experience. Thank you once again for choosing us for your stay, and we look forward to welcoming you back soon!

10/10 Excellent

Herman J

Awesome place clean and great rooms friendly staff A
Stayed 3 nights in Feb 2024
Response from Jordan B on Mar 6, 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an awesome experience during your stay with us. Providing clean and comfortable rooms, along with friendly service, is what we strive for every day, and we're delighted that we could meet your expectations.Your kind words mean a lot to us and will be shared with our staff as recognition of their hard work and dedication to providing excellent hospitality.If your travels bring you back to the area, we would love to welcome you back for another wonderful stay. Thank you again for choosing us, and we look forward to seeing you again soon!

2/10 Terrible

Kenyale

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was absolutely disgusting, no way this is associated with motel 6. I didn’t even stay sheets were dirty , bathrooms were dirty. No microwave or fridge. Not to mention they never gave me my refund. I was literally there for all of 10mins
Stayed 2 nights in Dec 2023
Response from Jordan B. on Feb 21, 2024
Hello Ziquon. We’re sorry to hear about the condition of the room you were put in. The issues you experienced aren’t normal and we apologize for that. Regarding a refund, you were never charged for the stay. Thank you for leaving your feedback.

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, amenities
Quit clean safe
Stayed 1 night in Feb 2024
Response from Jordan B. on Feb 20, 2024
Thank you for staying with us Troy and for taking the time to leave your feedback. We hope you stay with us again soon!

2/10 Terrible

Maksud

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in Feb 2024
Response from Jordan B on Mar 6, 2024
We're deeply sorry to hear that your experience did not meet your expectations. We take your feedback seriously and are committed to addressing any concerns you may have had during your stay. Your satisfaction is our top priority, and we regret that we were unable to provide you with the experience you deserved.If you would like to discuss your experience further or if there are any specific issues you would like us to address, please don't hesitate to reach out to us. We value your feedback and would appreciate the opportunity to make things right.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Richard

Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jordan B on Mar 6, 2024
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide exceptional service and experiences for our guests, and we regret that we fell short on this occasion. If you have any specific concerns or suggestions for improvement, please feel free to reach out to us directly so we can address them promptly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

4/10 Poor

Andrea

Traveled with partner
The hotel lobby seemed dated, check in was easy. However, tv wasn’t working and the desk guy had to come and fix it. The room was okay, signs said no smoking but it reeked of stale cigs throughout the entire building.
Stayed 1 night in Jan 2024
Response from Jordan B on Mar 6, 2024
Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for the issues you experienced during your stay.We're glad to hear that your check-in process was smooth, but we regret that you encountered problems with the TV and the odor of stale smoke in the building. Providing a comfortable and enjoyable stay is our top priority, and we apologize for falling short in these areas.Please know that we take your feedback seriously, and we will address the issues you've mentioned with our team to ensure they are resolved promptly. Your satisfaction is important to us, and we strive to create a pleasant environment for all our guests.If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you again for bringing these matters to our attention.

8/10 Good

Sergey

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Jordan B on Mar 6, 2024
Thank you for taking the time to share your feedback with us. We are delighted to see that you had an overall positive experience during your stay with us, as reflected in your 4/5 rating.Your satisfaction is our top priority, and we are grateful for your acknowledgment of our efforts. We continuously strive to provide exceptional service and amenities to all our guests.If there are any specific areas where you feel we can improve, please don't hesitate to let us know. Your input is invaluable as it helps us enhance our services and ensure that future stays exceed your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.

8/10 Good

Qiru, Scotch Plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
entrence light broken. Sink missed plug
Stayed 1 night in Jan 2024
Response from Jordan B on Mar 6, 2024
We apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the entrance light was broken and there was a missing plug for the sink in your room.Ensuring that all facilities are in proper working order is essential for us, and we regret falling short in this regard. Rest assured, we'll address these issues promptly to prevent recurrence.Your feedback is invaluable, as it helps us identify areas for improvement. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to let us know.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023

6/10 Okay

Robert, Burlington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The desk chair was broken and not safe to sit upon. In addition, its seat was soiled. The bed covering also had numerous stains.
Stayed 1 night in Dec 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Justin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My time at the Super 8 hotel was quite strange, everything was fine until I got up into my room from checking in, once I opened the door I was greeted with a weird funky smell from the room. It wasn’t the smoke smell but a smell a that smells like it came from animal urine. For me there is two things I need to have a comfortable stay and that is a comfortable bed and a nice tv. I got a comfortable bed but the problem was they only provided 2 small pillows for a master bed. The tv was big but the problem is when I turned on the tv, there was a couple of line going through the whole tv and everything was unwatchable, I stood for 2 nights and checked out early because I couldn’t fathom the smell but also I didn’t feel like I enjoyed the stay like I was at home, and that’s why I gave it a 2 stars.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nakima

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Austin

Disliked: Cleanliness, amenities, property conditions & facilities
Broken furniture; looked nothing like the picture. The included breakfast was apple juice and packets of plain oatmeal but no milk or anything else. Hallways smell and rooms are very worn and I would never recommend or stay there again. Terrible
Stayed 3 nights in Dec 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced decent accomodations
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

JAMES

Stayed 1 night in Nov 2023

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Will

Liked: Cleanliness
Disliked: Property conditions & facilities
Convenient access to interstate. Room very poorly prepared: coffee but no filter, no stirring sticks, no sugar, no cream, one cup. Broken toilet paper holder has been like that a long time. Heat/cool control panel needs repair. Need a new general manager.
Stayed 1 night in Nov 2023

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Was greeted as soon as entered with a smile, Dont see that often anymore. Nonissues at check in or check out. Room was large an comfortable
Stayed 2 nights in Oct 2023

2/10 Terrible

Amanda, Salina

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms definitely need work. Disappointed there was no breakfast available as advertised (apples, granola bars and plain oatmeal). Decent location from the airport, but seemed like some of the other patrons were combative/verbally abusive with the staff.
Stayed 1 night in Oct 2023

6/10 Okay

Keyon

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had to travel last minute and booked at Super 8 with some hesitations but the price was right. Room was clean, freshly painted, and bed comfortable as were the 2 other rooms are friends were in. Our heat did not work but it wasn't cold enough out to bother us. Front desk didn't seem to care too much but we also didn't push it. Other than that a place to lay your head when in area with no frills.

4/10 Poor

Christina, Philadelphia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Not worth the money!! Our room smelled sooooooo bad of cigarette smoke! No we don't smoke if thats what you're thinking. There was a huge pile of trash in the one parking spot when we checked in. We didn’t sleep well due to the door to the stairwell slamming all night long. Spend the extra money for the Marriott or the Hyatt!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Lola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out was quick and easy
Stayed 2 nights in Oct 2023

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
It was all fine
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
There was no coffee in the room. Breakfast was worthless. The TV didn't work because the remote was the wrong one.
Stayed 1 night in Oct 2023

4/10 Poor

richard sanborn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV didnt work , shower had poor pressure and the hot water wasn't very hot
Stayed 1 night in Oct 2023

4/10 Poor

joshy mon, chennai

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallway smelt so bad and smelt like cigarette.. It’s not a very nice place to go with small kids… The people at the reception were good The facilities are not that good Breakfast is just apples coffee tea and oatmeal
Stayed 1 night in Oct 2023

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Older property but nice. Only downfall when we went to leave to check out the elevator wasnt working. We were on 4th floor and my wife has trouble walking and with stairs, and we had no choice but to use stairs.
Stayed 1 night in Oct 2023

4/10 Poor

Adrienne

Disliked: Cleanliness, property conditions & facilities
Dirty, rug soiled, smells, TV did not go on, elevator did not work. dead bolt lock leaver not present, could not lock door. moved. to second room which had a lever to lock room. all in all the worst hotel experience. The reception desk personal was trying to help, but had to do check ins as he was the only one on a weekend the hotel was sold out due to a Soccer tournament. Take this one off your list. Over priced for the quality.
Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Traveled with family
Disliked: Property conditions & facilities
Only if there is no other option
Dump of a property, looks like it hasn't been maintained well. At some point the door to our room had been pried open with something- you could still see the damage on the door jamb. No soap, shampoo, or extra TP in the bathroom. Noisy, smelled like smoke. I would not recommend this place unless you have no other choice, like me. Thankfully it was only an overnight stay, albeit one interrupted many times in the night by very loud partiers. Seriously depressing place.
Stayed 1 night in Oct 2023

4/10 Poor

Clayton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Agapito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms , great price
Stayed 2 nights in Oct 2023

10/10 Excellent

Rob

Stayed 3 nights in Oct 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, great staff
Stayed 1 night in Oct 2023

10/10 Excellent

Shirley

Stayed 1 night in Jul 2023