Ratings based on 340 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Robert

The best place to stay in this area

Posted Oct 18, 2017 on Hotels
The Westin is a beautiful hotel. You can see the efforts of the most recent remodel in almost every detail. The check-in process was so fast that it would be fair to say the room was ready before we were; it was less than 5 minute from walking in the door of the lobby and being in our room. The room was a generous size with modern furnishings, a good view of the area, and was obviously well maintained. The bathroom was, as many have said, quite large. I, personally, have become accustomed to the bathroom having the mirror and sink in a separate space, but it wasn't inconvenient either. The TV and provided connections were very nice, as was the internet speeds. There's a reasonably priced restaurant/bar on premise with a delicious sounding menu, but we only had drinks this trip. My only complaint, if I have to make one, was the housekeeping only stocked the room with decaf coffee over our stay. That aside, I would definitely recommend this Westin over other area hotels.
5 out of 5
for Everyone
by A verified traveler

Posted Oct 10, 2017 on Orbitz
Hotel was perfect for grandparents staying to watch kids play hockey tournament in the area. Centrally located to everything. Room was great, very comfortable. Did not eat at hotel but looked inviting.
4 out of 5
by Wyndolyn Garrett

This traveler left a rating score only Posted Sep 11, 2017 on Hotels
5 out of 5
by Steve

Great hotel

Posted Sep 10, 2017 on Hotels
great hotel, thanks
3 out of 5
by A verified traveler from mt laurel nj

Bad customer service

Posted Sep 6, 2017
We used this hotel as our wedding hotel for guests, bride and parents of bride and groom also stayed the night before, I expected her to be greeted with smiles and help, no such thing, the two staff on duty were sharp and didn't even make eye contact with us. Problems with billing were also handled in the same way. Would not recommend this hotel to anyone, facilities are ok but bad customer service spoilt the stay.
5 out of 5
for Families
by A verified traveler from minnesota

Hotel staff they went way out their way to make us

Posted Aug 28, 2017
Pros: Customer service
Cons: mothing
Location: all good
Front Desk employees one of the best employees one of the best ever I meeet
5 out of 5
by Jeffrey

This traveler left a rating score only Posted Aug 28, 2017 on Hotels
5 out of 5
for Everyone
by A verified traveler from Philly

Posted Aug 24, 2017
Pros: Very good. Should have free breakfast.
Cons: To have breakfast.
Location: Overall good
We found broken Iron board stand and toilet tissue holder broken. Other than rest all thing were good.
5 out of 5
by Kryston

Friendly staff/great hotel

Posted Aug 21, 2017 on Hotels
Really loved staying at the Westin. Very warm, friendly and personable Staff, very nice hotel, clean and comfortable, very convenient location.
5 out of 5
by A verified traveler

Posted Aug 18, 2017 on Hotels