Exterior

Reviews of MainStay Suites Mt. Laurel - Philadelphia

2.5 out of 5
MainStay Suites Mt. Laurel - Philadelphia
450 Century Pkwy, Mount Laurel, NJ

Reviews

6.4
Rating 10 - Excellent. 121 out of 450 reviews" "
Rating 8 - Good. 97 out of 450 reviews" "
Rating 6 - Okay. 75 out of 450 reviews" "
Rating 4 - Poor. 52 out of 450 reviews" "
Rating 2 - Terrible. 105 out of 450 reviews" "

6.4/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ambar

Liked: Staff & service, property conditions & facilities
Venkat was the most amazing and welcoming front desk staff member I’ve ever had the pleasure of meeting! He was lovely and made sure we were comfortable the whole way! If you want to be treated with respect and kindness Venkat will make sure to do so! It was a wonderful experience thanks to him!

8/10 Good

Warren

Traveled with partner
Liked: Staff & service, amenities
Staff was very good and helpful, Property was very busy at all times of the night and alot of door slamming and noises from other rooms and people. Would stay for another 1 night visit the room was nice and big. Best part was the small kitchen and cough amd tv set up.
Stayed 2 nights in Mar 2024
Response from kavya on Mar 17, 2024
Thank you for staying with us we sincerely appreciate your valuable feedback. Your satisfaction is what drives us, and we can't wait to welcome you back for another outstanding experience. We believe that our customers deserve nothing but the best.

4/10 Poor

Alicia

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay here again. They wanted a cash deposit of $250. I was only stay there for a one day. My room had dead bugs in it. There wasn’t enough towels in my room. I just wouldn’t recommend this place.
Stayed 1 night in Jan 2024
Response from kavya on Mar 17, 2024
"Dear Alicia, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

2/10 Terrible

Taina

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 13, 2023
Sorry to hear you did not enjoy your stay with us. Thank you for letting us know.

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from Management on Dec 13, 2023
Thank you very much for your feed back. We are pleased to see you enjoyed your stay. We look forward to your next visit.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Close to shopping and restaurants
Stayed 3 nights in Nov 2023
Response from Management on Nov 16, 2023
Thank you very much for taking the time to let us know you enjoyed your stay. We look forward to having you stay the next time you are in the area.

6/10 Okay

Latricia

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property needs to be exterminated. There were roaches all in the kitchen.
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Thank you for your response. We were/are exterminated on a regular basis. If you had an issue with a particular room I would of loved to speak with you while still on property to discuss your experience of what you encountered. Unfortunately if it is not brought to our attention at the time of it occurring it is hard to address after the fact. You are welcome to contact us directly at the property to follow up on your experience.

2/10 Terrible

Rosalind

Disliked: Cleanliness, property conditions & facilities, room comfort
Shower was dirty as hell
Stayed 1 night in Oct 2023
Response from Management on Oct 29, 2023
We deeply apologize that your shower was found in that condition. We are working very hard to remove these inconsistencies with our property. Rest assured we will be handling this issue. Unfortunately with a third party reservation I am not able to process compensation, however if you are in the area again and call us directly I can do something for you and make sure you do not have this issue again. Thank you for sharing your experience and again we deeply apologize for this experience.

6/10 Okay

Victor

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you very much for taking the time to fill out our online survey. We value you your time and for being a great guest.

2/10 Terrible

Leola, Oaklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 23, 2023
Thanks for your response.

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Facility had roaches and bugs. Front desk staff lady was rude when they double charged my card after I requested a refund and never stayed
Stayed 3 nights in Oct 2023
Response from Management on Oct 23, 2023
Your reservation is though Expedia not directly through the hotel. We can not charge or refund for your stay. Only Expedia can do those things for you.

2/10 Terrible

Patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
GROSS!
Absolutely vile. Stains everywhere! Possible bed bug! Welfare housing , do not stay !
Stayed 2 nights in Oct 2023
Response from Management on Oct 23, 2023
I am sorry to hear you will not be returning. We are an extended stay hotel. We are not a Welfare housing facility. Everyone pays for their room the same as you. Unless pictures are not presented when checking in and you decided to stay and then complain after the fact there is very little to discuss.

6/10 Okay

Sandy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 18, 2023
Thank you for taking the time to let us know how your stay was.

10/10 Excellent

Daikwon

Traveled with family
Liked: Staff & service, property conditions & facilities
I always stay here when i want to relax .it's very peaceful and comfortable here .
Stayed 4 nights in Oct 2023
Response from Management on Oct 17, 2023
Thank you so much for being a great guest and we look forward to your next visit when you are in the area.

6/10 Okay

Nicholas

Disliked: Cleanliness
Room was a little dirty. Staff was helpful.
Stayed 1 night in Sep 2023
Response from Management on Oct 16, 2023
Thank you for taking the time to provide feedback on your stay. We are making changes daily and hope that in the future you might give us another chance to show the changes happening for our future stays. I am pleased to hear that the staff was helpful.

4/10 Poor

Wayne

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 16, 2023
Thank you for letting us that you were not satisfied with your stay. I would interested in learning more about your stay experience and why you were not satisfied. If you would like to contact us directly and speak to the General Manager we would appreciate your time. Thank you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty, waste of money. Definitely won’t stay again
Stayed 2 nights in Oct 2023
Response from Management on Oct 12, 2023
Thank you for your feedback, I am sorry to hear that was your experience. If you would like to contact us directly at the hotel to address your concerns about a specific room I would like to hear from you directly.

2/10 Terrible

Eligio David

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was beyond dirty. Dead bugs in the bathroom, cigarette smell was so strong, dirty seats stained, walls were covered with dirt. Horrible.
Stayed 2 nights in Oct 2023
Response from Management on Oct 9, 2023
Unfortunately I am not able to locate a reservation in your name to indicate when and where you were actually at this property.

8/10 Good

Mohammad

Stayed 1 night in Oct 2023
Response from Management on Oct 29, 2023
Thank you very much for staying with. We appreciate your time in letting us know how we are doing. We look forward to your next visit

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was okay except the pillows in my room.
Stayed 3 nights in Oct 2023
Response from Management on Oct 9, 2023
Thank you for your review. I am sorry that you did not enjoy the pillows in your room. I will look further into this and see if there are upgrades we can make in this department.

6/10 Okay

Sheryl

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed, I got there in time to get ready to meet friends, while getting ready, I found trash under the bed,and sofa that filled a shopping bag, stove top was dirty and not cleaned and food left over from the last resident who stayed in that room!! I brought the bag of trash to the front desk, all I got was "I"m sorry" the least they could have done was knocked off half the price! Won't be back~
Response from Management on Oct 12, 2023
I apologize that , that was your experience staying here. I have done some further investigations into your experience and I am very sorry that was your experience. I have addressed these concerns with the staff to make sure no one will have this experience again. Thank you for your patience as I looked further into this matter.

2/10 Terrible

Dana

Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel is terrible. Very unclean. I didn’t want to touch anything or use the towels. I will not stay here again. They need a total renovation. Like rip out the walls and start over. Staff is friendly and tried to be accommodating but the place is bad.
Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
Thank you for letting us know about your stay. We are making improvements daily. A complete renovation is up and coming. I invite you to visit us again when our renovations are complete.

4/10 Poor

Christopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room the couch was stained all over everything jn the kitchen was sticky luckly my wife had lysol wipes could actualy get black off the counter tops the staff was nice enough they were painting in the hallway which was good
Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
I appreciate your feed back on your stay. I am sorry that you incurred this during your stay. I am looking further into the details of your stay.

6/10 Okay

RAMONA M

Traveled with family
Not good!
Choice needs to review standards and guidelines for its locations, Clearly the on line description should say ‘under renovation’. Broken locks on entry door, ceiling panels akimbo, or missing, carpeting torn out,…. Employees hanging out outside of lobby entrance Desk chair and end table and side cushions were in the middle of the room. AC was off and room had a stale odor.
Stayed 1 night in Sep 2023
Response from Management on Oct 2, 2023
Thank you for your review and letting us know about your experience. We are in the process of improving our facility on a daily basis for our guests. I will look further into to your comments about the staff being outside the entrance and why.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Don't recommend
This was a subpar hotel. Service required you to get stuff at main lobby like there was never a blanket on my bed both times I booked here. And little to no shampoo or body wash to use. Other tenants seemed to be a bunch of crackheads and was sketch to be in. Doors to hotel was held open by things people grabbed outside to hold door open so they didn't need the key so I felt not very safe. I wouldn't recommend this hotel to be honest.
Stayed 1 night in Sep 2023
Response from Management on Sep 29, 2023
I am very sorry that was your experience with this hotel. We are in the process of making changes to improve. I hope in the future you can revisit to see the improvements that are happening daily. Thank you for taking the time to let us know your issues.

8/10 Good

Samuel

Business traveler
Liked: Staff & service, room comfort
Not bad
The room was pretty comfy, im happy it had a kitchen. Im just a lil tired of the hotel in this area all smelling like smokers lived in the room but other than that it was a decent stay for 4 days.
Stayed 3 nights in Sep 2023
Response from Management on Sep 28, 2023
Thank you for letting us know about your stay. We are working hard to improve our conditions in the room with previous guests violating our smoking policies. We are making changes constantly to improve and eliminate these issues. Thank you for staying with us and hopefully we can improve in this area.

8/10 Good

Ahmadou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Management on Sep 29, 2023
Thank you for your time filling out our guest survey.

10/10 Excellent

Jan

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
We are very glad to know that you enjoyed your stay. We look forward to even better things to come in the future. Thank you for staying with us.

6/10 Okay

Erica, EGG HARBOR TWP

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on Sep 28, 2023
Thank you for submitting your feed back. Currently we are in the process of making changes to our property and improving our guest stays. If there are specific details that we can improve for you, I welcome your additional feed back.

2/10 Terrible

Dominic

Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
I am sorry to see that your stay did not meet your expectations. We are currently in the process of making our existing property better. If there are specific details that you would like to share that we can improve, I welcome your insights on your stay.

8/10 Good

Niema

Stayed 1 night in Sep 2023
Response from Management on Sep 28, 2023
Thank you for filling out our survey. If there is anything we can do to improve your stay we welcome your feed back to making your stay better.

10/10 Excellent

Addison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front staff is so helpful
Response from Management on Sep 28, 2023
Thank you for letting us know our staff is meeting your standards. We look forward to serving your needs if you are in the area again.

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on Sep 28, 2023
We apologize that we did not meet your expectations. If there are specific details to help us improve in your experience during your stay, I welcome your additional feedback. We are working hard to improve our hotel everyday.

4/10 Poor

Troy

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The room smelled really bad, it smelled like smoke everywhere and you could smell marijuana all in the hallway.
Stayed 4 nights in Aug 2023
Response from Management on Sep 28, 2023
We apologize that you had that experience with us. We are working hard to change our guests behavior that are violating our smoking policy. We are 100% non smoking facility and we are cracking down on violators that wish to not comply. Hopefully in the future you can visit to see the changes we are working hard to change.

10/10 Excellent

Massiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on Sep 29, 2023
Thank you for your review.

6/10 Okay

Geila, Norfolk

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building my room was in was dirty and pet piss smelled in front of the building. Staff entered my room to remove a phone while I was out.
Stayed 2 nights in Aug 2023
Response from Management on Oct 2, 2023
Thank you very much for your feedback. I am sorry to hear about your experience in August when you visited our facility. We are underway making improvements and hopefully in the future you can visit us and see all the improvements we have made in such a short time.

6/10 Okay

Yolanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My reservation and check in process was ok. I was not expecting to pay a $100 pet fee but was offered a discount by one employee but was still charged the $100. Then upon getting up the next morning my kids went to use the microwave and found food left in it with flies around it. We needed towels, washcloths, blankets and pillows and remotes to all tvs and we had to constantly ask for more than 1 item. My husband asked about washcloths the morning after and was told 2 different times that they were not ready, so bought some just to have during our stay. Upon encountering the staff (,maids) they were very pleasant and helpful but did not speak any English. I think that in this field someone nwwsa to speak or at least understand some English as far as the public is being dealt with it would help with communication breakdowns. My overall stay was ok, I give it a 5 outta 10. The property was very nice, the rooms were descent, but could use some work or remodeling, and they could use a pool for the guests especially if children stay as well. We really enjoyed the area and the location if everything.
Stayed 2 nights in Jul 2023

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Ceirra

Traveled with family
Disliked: Room comfort
Waste of time unprofessional
I got to the hotel at 4pm check in time and they told me my room wasnt available anymore and their pool is not open maybe they should take it off the site i had to hurry n try n find another hotel. So unprofessional ill never try n book here ever again
Stayed 1 night in Jul 2023

2/10 Terrible

Alan

Stayed 2 nights in Jul 2023

6/10 Okay

Ching

Stayed 1 night in Jul 2023

10/10 Excellent

Linwood

Liked: Cleanliness, amenities, property conditions & facilities
I liked the property It needs a little work on suites and lobby
Stayed 1 night in Jul 2023

6/10 Okay

Latasha

Stayed 2 nights in Jul 2023

2/10 Terrible

sadaf

Disliked: Cleanliness, room comfort
Worst ever experience
They said Wi-Fi, but there is no wifi. The ask breakfast but there is no breakfast available. Use towels. Really? Bad blankets are have whole. Kitchen is fully rusted and bathroom is thinking really bad
Stayed 1 night in Jul 2023

10/10 Excellent

Jeihsel Rivera

Traveled with family
The pool was closed only complaint
Stayed 2 nights in Jul 2023

4/10 Poor

Charles

Traveled with family
Disliked: Room comfort
Overall it sucked
A/C was set at 60. No TV. No coffee or breakfast. Door wouldn’t open/close without effort. If it was less expensive, perhaps the value would have been better.
Stayed 1 night in Jul 2023

4/10 Poor

Matthew

Disliked: Cleanliness, amenities
This property was very dirty. The couch had large stains all over it. The carpet was shredded in spots like an animal dug at it. The doors had dirty fingerprints/hand prints. There is no hairdryer in the room. The smoke detectors are covered with plastic and wash clause. When asked for additional towels, the clerk at the front desk does not speak or understand the English language.
Stayed 1 night in Jul 2023

6/10 Okay

Teneshia

Stayed 1 night in Jul 2023

2/10 Terrible

Alida Jade

Stayed 1 night in Jul 2023

2/10 Terrible

Markies

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2023