BBQ/picnic area

Reviews of Baymont by Wyndham Mt. Pleasant

2.5 out of 5
Baymont by Wyndham Mt. Pleasant
5858 E Pickard St, Mount Pleasant, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young women at the front desk were very warm and welcoming. I had never had a hotel text me to see if everything was ok with the room! The entire staff was friendly and helpful. This is a very well-run hotel. Should I return to this area, I would definitely consider this Baymont. The elevator is slow but overall a great place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

mitchell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good just bathroom little small if your on the big side cramped a little.
Stayed 1 night in Apr 2024
Response from Tara on Apr 15, 2024
Thanks Mitchell! We appreciate your business!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

craig, bay city

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean, helpful staff. Reasonable compared to the Casino Hotel.
Stayed 1 night in Apr 2024
Response from Tara on Apr 15, 2024
Thank you for the positive feedback, Craig! Please come back again soon!

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable. Staff was helpful and asked if we were happy with the room. Breakfast was very good. Later checkout time of noon was great. Would return.
Stayed 1 night in Apr 2024
Response from Tara on Apr 15, 2024
We appreciate the comments, Sharon! We hope to see you again in the future!

10/10 Excellent

Tricia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in was fast and easy. Pool was nice and clean
Stayed 1 night in Apr 2024
Response from Tara on Apr 15, 2024
Thank you, Tricia! We hope to see you again soon!

6/10 Okay

Carmen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place was very nice and clean but I did not understand the situation with the setup in the bathroom bathroom in one room sink in another room no mirror in the bathroom that part I didn't like should be a sink where the toilet is that was my only complaint
Stayed 1 night in Apr 2024
Response from Tara on Apr 9, 2024
Thank you, Carmen.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay
Stayed 1 night in Apr 2024
Response from Tara on Apr 9, 2024
Thank you, Sylvia! We truly enjoy you as our guest!

10/10 Excellent

Terri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a text right away from the host to see if I needed anything. Room was clean. There was tea, and coffee in room. The breakfast had a lot of options. We did not use the pool or hot tub, but it looked very nice.
Stayed 1 night in Mar 2024
Response from Tara on Apr 2, 2024
We're so glad that you enjoyed yourself, Terri! Thank you for the positive feedback! We welcome you back again anytime!

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service
Great for park and fly.
Stayed 1 night in Mar 2024
Response from Tara on Apr 2, 2024
Thank you, Gregory! Come again!

2/10 Terrible

JAMES

Stayed 1 night in Mar 2024
Response from Tara on Apr 2, 2024
We are sorry to see your 1 star review, James. This is not a typical rating from our guests. We do appreciate your business and invite you back again so we can give you the stay that you deserve.

10/10 Excellent

Rosemary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff!
Stayed 1 night in Mar 2024
Response from Tara on Apr 2, 2024
Thank you so much, Rosemary! Come again soon!

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is newly remodeled hotel with beautiful rooms, an overhead fan, big screen TV, and a large sink/ counter top outside the bathroom. The room was so clean, easy check-in, nice pool and hot tub. Very close to the casino and such a nice relaxing getaway.
Stayed 1 night in Mar 2024
Response from Tara on Apr 2, 2024
Wow, thank you so much for the awesome comments, Mary! We welcome you back again soon!

10/10 Excellent

Shirley

Traveled with family
The girl at check in was very welcoming and helpful.
Stayed 1 night in Mar 2024
Response from Tara on Apr 2, 2024
Thank you, Shirley! We hope to see you again soon!

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and quiet, nice pool and great breakfast
Stayed 1 night in Mar 2024
Response from Darci on Mar 26, 2024
Thank you, Heidi! I am glad to hear that you enjoyed our clean and quiet hotel, breakfast, and pool. We are lucky to have you as our guests. Please come again.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast registration & helpful staff. Comfortable room, temperature control room, ceilings fan, & many amenities. Will book again.
Stayed 1 night in Mar 2024
Response from Tara on Mar 25, 2024
We appreciate the positive review, Nancy! We would love to have you as our guest again soon!

8/10 Good

gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities, suites are just a little bigger regular room. Not worth the extra cost
Stayed 2 nights in Mar 2024
Response from Tara on Mar 25, 2024
Thank you, Gary!

8/10 Good

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
More gluten free and dairy free options
Stayed 1 night in Mar 2024
Response from Darci on Mar 26, 2024
Thank you for your suggestions, Crystal. We will keep them in mind. Thank you for staying with us!

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Will be back, so close to the casino.
Stayed 1 night in Mar 2024
Response from Tara on Mar 25, 2024
We appreciate the perfect score, Michele! Please come back again soon!

8/10 Good

Melissa

Traveled with partner
Liked: Amenities
Pillows and beds are a bit too firm
Stayed 1 night in Mar 2024
Response from Tara on Mar 25, 2024
Thank you for the 4 stars, Melissa.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. Staff was friendly and available.
Stayed 1 night in Mar 2024
Response from Darci on Mar 23, 2024
Thank you, Steven. I am glad to hear that you enjoyed our clean rooms and friendly staff. We appreciate your feedback and hope to see you again soon.

8/10 Good

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. It appeared to be renovated and the staff were kind.
Stayed 1 night in Mar 2024
Response from Tara on Mar 18, 2024
Thank you for the great comments, Doreen! We appreciate your business!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here on my next trip.
Stayed 1 night in Mar 2024
Response from Tara on Mar 18, 2024
We would love to see you again, Jesse! Thank you!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tara on Mar 18, 2024
Thank you, Kevin!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a nights stay
Stayed 1 night in Mar 2024
Response from Tara on Mar 18, 2024
Thanks for the 5 stars, Chris! Please come back again soon!

6/10 Okay

Jj

Liked: Staff & service, property conditions & facilities
It’s a good place for just a sleep and leave .. I would not stay for leisure but the beds are super comfy
Stayed 1 night in Mar 2024
Response from Darci on Mar 5, 2024
We appreciate your review, Jj. Thank you for staying with us.

10/10 Excellent

Juliet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the newly renovated room we stayed in. Bed was very comfortable. Conveniently located right next to Soaring Eagle. We will be back!
Stayed 2 nights in Feb 2024
Response from Darci on Mar 5, 2024
Thank you for letting us know how you liked our newly renovated rooms! We love them too. I am glad to hear that you enjoyed our comfortable beds and location near the casino. We can't wait to welcome you back again soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Darci on Mar 1, 2024
Thank you for the 4 rating. I am glad to hear that you enjoyed our location and your overall stay. We appreciate your business. We hope to see you again soon.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think for the price, this is a great place to stay! Very happy with our stay, even with the renovations construction.
Stayed 1 night in Feb 2024
Response from Darci on Feb 29, 2024
I am glad to hear that you enjoyed your stay with us, Gregory. Thank you for your positive review. We hope to welcome you back again soon.

10/10 Excellent

Yolanda, Flint

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. The room was clean, and I received a text to see if there was anything else I needed. I would highly recommend this property.
Stayed 1 night in Feb 2024
Response from Darci on Feb 29, 2024
Yolanda, Thank you for letting us know how your stay was. I am glad to hear that you enjoyed our welcome texts, easy check in and clean rooms. We appreciate your business and hope to see you again soon.

10/10 Excellent

Don

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Property, is probably one of the cleaner ones I have seen in the Tri-state area based on price. Would recommend it to anyone. Nice pool area, great for families. The staff was VERY helpful. Breakfast was good, just a side note, when they say it ends at 10 am, you better be there before 10:01 am because you won't get food then. =)
Stayed 1 night in Feb 2024
Response from Darci on Feb 21, 2024
Don, Thank you for the wonderful review of the Mt. Pleasant Baymont Inn. I am glad to hear that you enjoyed our clean rooms, pool area, and helpful staff. We appreciate your business and hope to see you again in the future.

10/10 Excellent

Evan

Nice breakfast
Stayed 2 nights in Feb 2024
Response from Darci on Feb 20, 2024
Evan,Thank you for the perfect rating. I am glad to hear you enjoyed our breakfast. Please keep us in mind for future stays.

8/10 Good

Bridgette, Casco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, close proximity to casino. Very small parking lot
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Bridgette, I am glad to hear that you enjoyed our clean rooms, friendly staff, and location to the casino. We appreciate your business. We hope to see you again soon.

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Darci on Mar 23, 2024
Thank you for the perfect rating, Jason. Please come again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Thank you, Deborah! Please come again.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and spacious rooms. Loved the hot tub and pool. Breakfast was OK, but there wasn't any kind of meat.
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Thank you for letting us know how your say was, Rebecca. I am glad to her that you enjoyed our spacious rooms, hot tub and pool. We appreciate your business and hope to welcome you back again soon.

8/10 Good

Roselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Thank you for the rating, Roselyn. We appreciate your business!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Thank you for the perfect rating, Scott! Please come again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Thank you for the perfect rating, Patricia. We hope to see you again soon.

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the room was clean and had everything we needed in it. One suggestion is that there should be an ice machine on the ground floor for those with rooms on it.
Stayed 1 night in Feb 2024
Response from Darci on Feb 20, 2024
Rhonda, I am happy to hear that you enjoyed your stay in our clean rooms. We appreciate your suggestion regarding the ice machine. Thank you for staying with us. Please keep us in mind for future stays.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were a nice way to relax. Room was clean and had everything we needed for the night. We did not get the free breakfast so I can’t comment on that. Before you head to the pool make sure to get your pool towels from front desk.
Stayed 1 night in Feb 2024
Response from Darci on Feb 15, 2024
Thank you for the positive review, Tiffany. I am glad to hear that you enjoyed our relaxing pool and hot tub. We appreciate your feedback and hope to see you again soon.

8/10 Good

Barret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was awesome
Stayed 2 nights in Jan 2024
Response from Darci on Feb 9, 2024
Barret, I am glad to hear that you enjoyed our hot tub. Thank you for staying with us. Please keep us in mind for future stays.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, requested a room close to elevator and they were very accommodating. CLEAN and comfortable, quiet room. Breakfast area very clean and food was quite good. I will stay there anytime I am in the Mt. Pleasant area.
Stayed 1 night in Feb 2024
Response from Darci on Feb 7, 2024
Awesome, we're so glad to hear that we were able to meet and exceed your expectations! Thank you so much for writing a review! I will be sure to pass your comments on to the rest of our team so they can give themselves the pat on the back that they deserve. We would love to have you as our guests again soon! Thanks again!

4/10 Poor

Charles

Stayed 1 night in Feb 2024
Response from Darci on Mar 23, 2024
Thank you for your rating. Based off your 2 star rating, we have a few areas for improvement. Please feel free to contact the hotel with your concerns since no comments were left regarding the issues experienced. Thank you for your time. We do appreciate your business!

8/10 Good

kathleen

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was clean and quiet. View out our window was an industrial parking lot. Pool and hot tub were closed for renovation which was a disappointment.
Stayed 1 night in Jan 2024
Response from Darci on Feb 3, 2024
Kathleen, I am sorry the pool was closed for renovations during your stay. If we had a valid phone number on file, we did contact all of our guests letting them know ahead of time. I am sorry for the inconvenience. Thank you for staying with us.

6/10 Okay

Donald

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
didnt like that i had a non smoking room and the walk to it was stinking of weed
Stayed 1 night in Jan 2024
Response from Darci on Feb 3, 2024
Donald, I would like to apologize about your experience with the smell of weed in the hallways We are a non smoking hotel, unfortunately, we have those guests that are inconsiderate of others, and break the rules. We do the best we can to avoid this by having no smoking signs and a smoking fee. We apologize for the inconvenience and hope that you will come back in the future so we can give you the stay that you deserve.

8/10 Good

Darin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the attractions we wanted and enjoyed the in room jacuzzi tub
Stayed 1 night in Jan 2024
Response from Darci on Feb 3, 2024
Darin, I am glad to hear that you enjoyed your stay in one of our jacuzzi suites. Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Anastasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay the staff was amazing
Stayed 1 night in Jan 2024
Response from Darci on Feb 3, 2024
Thank you for your amazing comments, Anastasia! I will be sure to pass on your comments to the rest of the team. Please keep us in mind for future stays, we would love to welcome you back again soon.

4/10 Poor

Amy

Stayed 1 night in Jan 2024
Response from Darci on Jan 23, 2024
Amy,Based off the two star rating, I apologize that you didn't enjoy yourself during your recent stay with us. Please feel free to contact the hotel with your concerns since no comments were left regarding the issues experienced. Thank you for your time. We do appreciate your business!

4/10 Poor

marsha

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We specifically chose this hotel and pd more so that we could use pool and hot tub. And when we arrived at hotel there was a very small note that stated the pool and hot tub were down. If we wouldn't have happened to see that, we would have been stuck all weekend, and pd extra for the place. We talked to the night clerk and asked if we could get a discount and they said no. So I went out to car and found another hotel 2 doors down that was cheaper and had the stuff we wanted. When I came back in from car and asked for my money back, the same clerk that had just checked us in, (and watched us go back out to car) was rude and stated that once I entered my room I couldn't get my money back.. I had to ask for manager to come and verify that we had never went to our room. I'd call ahead before going to make sure pool is working if that's important to you cuz it won't be listed
Stayed 2 nights in Jan 2024
Response from Darci on Jan 23, 2024
Thank you for taking the time to tell us about your experience at Baymont by Wyndham Mt. Pleasant. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the pool area was closed during your stay. We did have our staff contact all of the guests that we had phone number for and let them know ahead of time. Some online reservations come to us without contact information. Here at Baymont Inn & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.