Ratings based on 241 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from West Coast

Posted Jun 9, 2018
Wound not stay again. No air conditioning in lobby or dining area. No air conditioning built into hallways. When first entered room it was hot, ac not on. On a hot day this takes away your ability to feel comfortable here. Property overall is not up to what I thought was Best Western standards. Will be reluctant to book Best Western again.
Comment from Hotel Management
Jun 12, 2018 by bobbie jo , Hotel Management
We sincerely apologize for your stay here with us. We are work hard to meet up to the expectations of our guests and we are sorry for not meeting yours.we would like if you would give us another chance please.
4 out of 5
by A verified traveler

Posted May 21, 2018
I think this was an old Heartland Inn that has been bought by Best Western. The room was comfortable and clean except for the fact that it was warm when we arrived. The ac was not turned on before our arrival. We turned it on and the room cooled down rather quickly. The other issue is that the common areas were not being air conditioned and it was quite muggy and warm.
Comment from Hotel Management
May 22, 2018 by Bobbie Jo, Hotel Management
Thank you for staying with us. We appreciate your feedback and your voicing concerns so we can better meet the needs of our guests. We will work to fix these issues to make your next stay more comfortable and enjoyable. We apologize for any inconveniences you faced with us.
4 out of 5
by A verified traveler

Posted May 18, 2018
Comment from Hotel Management
May 18, 2018 by Dave, Hotel Management
Your feedback is important to us. Thank you for taking the time to review and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2018
All the staff is so nice goes out of their way to accomaadate
Comment from Hotel Management
May 15, 2018 by Bobbie Jo, Hotel Management
Thank you for taking your time to rate us, your feedback is very important to us. We hope to see you again if your in our area. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ia

Nicest hotel in town

Posted May 6, 2018
We always stay at this hotel when we visit MtP, it’s the best one by far
Comment from Hotel Management
May 7, 2018 by Bobbie Jo, Hotel Management
Thank you Rich for choosing Best Western Hotels. We appreciate your business as well as your feedback. We hope to see you again when you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2018
It is a nice, clean hotel in a nice area of town.
Comment from Hotel Management
May 2, 2018 by Bobbie Jo, Hotel Management
Thank you for your review on our property we greatly appreciate your feedback as well as your business. We hope to accommodate you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2018
Nice place to stay, clean and neat, easy access. Would stay here again.
Comment from Hotel Management
Apr 30, 2018 by Bobbie Jo, Hotel Management
Thank you for choosing Best Western. We appreciate your business and look forward to seeing you again on your travels. -BW Front Desk Staff_
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2018
Nice hotel. Good staff. Bkfst hrs could hav longer hrs on weekend - maybe till 10.
Comment from Hotel Management
Apr 24, 2018 by Bobbie Jo, Hotel Management
Thank you for reviewing our property. We greatly appreciate your business and we will take your comment about the breakfast hours into consideration.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Bed

Posted Apr 18, 2018
There were areas on the mattress that I could feel the springs, so I used a blanket I'd brought to give it more cushion!
Comment from Hotel Management
Apr 19, 2018 by Bobbie Jo, Hotel Management
Debra, On behalf of our team we apologize for the discomfort of your mattress while staying with us. We hope you give us another chance when your in the area again so we an make sure we meet your needs. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2018
We joyed our stay, good sleep. Will stay again if passing through
Comment from Hotel Management
Apr 17, 2018 by Bobbie Jo, Hotel Management
We want to thank you for choosing Best Western Hotels on your travels. We are happy we were able to accommodate you and meet your needs. Your business is important to us and we hope to see you again!