Ratings based on 611 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

good location and very good staff

Posted May 18, 2018
Good location , small mall nearby ,helpful staff, nice and clean room
Comment from Hotel Management
May 18, 2018 by Sunny, Hotel Management
Thank you for the great review Inna. We hope to see you again soon. Take care!
4 out of 5
by A verified traveler from Andover, UK

Posted May 8, 2018
It may not be the best hotel in the world, but given the location, room amenities, cleanness, helpful staff, good wifi and free parking, it's a really good one. For me it was a little spoiled by some renovation involving pretty smelly paint, but overall not bad at all.
Comment from Hotel Management
May 8, 2018 by Sunny, Hotel Management
Thank you very much Alex. I'm glad that the renovations did not impact your stay. We hope to see you again soon. Take care!
4 out of 5
by A verified traveler

Posted May 7, 2018
Stayed here as close to medical facility- but will stay again for pleasure! Great front end staff! Thanks
Comment from Hotel Management
May 8, 2018 by Sunny, Hotel Management
Thank you for your kindness JP. Hope to see you soon. Take care!
5 out of 5
by A verified traveler from Kelowna

Posted May 7, 2018
Great location for going to Rogers arena. Five minute drive. Good location for walking around as well. Underground parking secure, but limited in spaces and very tight! Renovations look nice, but trades quality definitely lacking. Super comfortable beds and pillows!!
Comment from Hotel Management
May 8, 2018 by Sunny, Hotel Management
Thank you so much for the great review. We hope to see you again once all the renovations are complete. Thank you and take care!
2 out of 5
by A verified traveler

Uptown hotel

Posted Apr 30, 2018
Pros: It was quiet, the beds were comfortable.
Cons: I do not believe that they can upgrade their parking. A pool would be nice.
Location: It was not in my opinion in the best part of town. We would not go out walking there at night.
We signed up for hotel with continental breakfast. The breakfast was discontinued at the end of February. They blamed Expedia for not updating their listing.The parking lot was very poor. The room was clean but the decor was dull. They are renovating, so it is in a state of change. It was not in an ideal location in Vancouver. We will certainly not be using this facility again.
Comment from Hotel Management
May 1, 2018 by Sunny, Hotel Management
I'm sorry that you did not enjoy your stay. We hope that you continue using Best Western for all your travel needs. Take care!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2018
Position excellent - near my son. Clean and comfortable
Comment from Hotel Management
Apr 26, 2018 by Sunny, Hotel Management
Thank you so much for the great review. Please stay again soon. Take care!
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Posted Apr 23, 2018
Nice hotel---good value---room was small but adequate with good bed and linens.
Comment from Hotel Management
Apr 24, 2018 by Sunny, Hotel Management
Thank you for the kind review Izzy. We hope to see you again soon. Take care!
1 out of 5
by A verified traveler from Vernon, BC

Rude Management

Posted Apr 11, 2018
Pros: N/A
Cons: change the management
Location: N/A
I ordered and paid this hotel with my credit card at Expedia. My son has no credit card and it was confirmed at the hotels reservation line that he can pay a deposit of $200 in cash. When my son arraived the hotel manager refused any deposit by cash and refused to charge my credit card for the hold back in a very rude way. The hotel manager agreed to a cancellation and with the excellent service of Expedia I was reimbursed for the hotel expense. Thank you Expedia but shame on the manager of this hotel.
Comment from Hotel Management
Apr 13, 2018 by Sunny, Hotel Management
I'm sorry your son ran into this issue when attempting to check in but we put these security measures in place for the protection of all of our guests. We stand by our policy and our staff who must enforce it. Thank you and take care!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2018
I wish it had free breakfast. Our room was a bit cramped but it did the job. I liked the keurig in the room, that was nice.
Comment from Hotel Management
Apr 10, 2018 by Sunny, Hotel Management
Thank you for your comments. We hope to see you the next time you're in town. Take care!
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina

Quiet and Comfortable.

Posted Apr 4, 2018
Pros: Convenient. Good access to transit. Free parking. Clean and comfortable.
Cons: nothing really.
Location: Easy access to downtown and attractions on public transit. Lots of restaurants in the area.
This hotel is clean and quiet. While the lobbies and hallways are being renovated, the work is done during weekdays and really didn't bother us at all. The rooms appear to have already been renovated, with fresh carpets, granite bathroom counters, etc. With free parking this hotel is excellent value for dollar. Transit is very convenient and you are downtown in minutes. The shopping centre across the street has everything you need from groceries and pharmacy to flowers and basic clothing/shoes. We had a nice mountain view from our windows. The underground parking is a little tight but such a great convenience.
Comment from Hotel Management
Apr 4, 2018 by Sunny, Hotel Management
I can't thank you enough for the wonderful review Edith. We appreciate your kindness and we are happy to know that the renovations did not impact your stay. Thank you for staying and take care!