250 Johnnie Dodds Blvd, Hwy 17, Mount Pleasant, SC
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great, clean Hotel with nice attentive staff! Will be returning!
stephanie Kathleen
Stayed 2 nights in Apr 2024
Response from GM on Apr 19, 2024
Dear stephanie Kathleen, We look forward to your return! Thank you for your business and these excellent comments that I will share with the staff. We hope to welcome you back soon. Best, Joe Giannino, GM
We enjoyed the hotel and staff was friendly.very convenient to Charlestonand only a few miles from Fort Sumter.
bob
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear bob, We are happy to hear from you and value your kind review. It is lovely to hear that our great location and cheerful service helped make for a nice stay. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Joe Giannino, GM
Room was a bit strangely shaped and as a result the TV was way across the room from the bed.
Douglas
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Douglas, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. I'm sorry that our room design was not to your liking. We appreciate the feedback and hope to host you again. Sincerely, Joe Giannino, GM
Really easy access of US17. Right at the bridge so easy trip into the city.
Comfortable accommodations.
Malchus
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Malchus, I am glad our Hotel Indigo provided you with a five-star experience while visiting Mount Pleasant. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Joe Giannino, GM
Some of the staff could have been a lot more friendly, but overall was a good experience!
Samantha
Stayed 3 nights in Mar 2024
Response from GM on Apr 3, 2024
Dear Samantha, Thank you for your generous rating and for being our valued guest. I am thrilled that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again. Best, Joe Giannino, GM
Everything was great! Clean rooms, very comfortable bed. Great food! Would stay again if in the area
Daniel
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Dear Daniel, We loved hosting you! Thank you not only for your business but also for these glowing compliments. We are proud to have been a part of your trip and hope you will return soon. Best, Joe Giannino, GM
Excellent location! Close to downtown, and beaches as well
Randall
Stayed 3 nights in Mar 2024
Response from GM on Mar 18, 2024
Dear Randall, What a splendid review! Thank you so much for staying with us and acknowledging our Hotel Indigo's fantastic location. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Joe Giannino, GM
Very nice hotel in good location. The outside area by the pool was absolutely beautiful!
Crystal
Stayed 2 nights in Mar 2024
Response from GM on Mar 17, 2024
Dear Crystal, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Mt. Pleasant again soon. Best, Joe Giannino GM
Very well kept property with clean rooms. Very short drive to downtown Charleston and to popular spots in Mt. Pleasant. My and wife I really enjoyed our stay here!
Cody
Stayed 4 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Cody, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Joe Giannino, GM
This place is so nice. The staff was amazing!!! It’s in a nice spot that has restaurants, bars, destinations adjacent. I’d stay there again.
Cynthia
Stayed 2 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Cynthia, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Joe Giannino, GM
Dear Amory, We appreciate your decision to stay with us and we're thrilled to see that you had a five-star experience. Thank you so much for your patronage. We look forward to welcoming you back soon. Best, Joe Giannino, GM
The front desk staff was outstanding. They were helpful, informed, courteous and fun.
Cecilia
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Cecilia, We are so glad you had an incredible stay with us at the Hotel Indigo Mount Pleasant! Thank you for recognizing our excellent staff and the superb job they do for our guests. Please come see us again anytime you return to the area. Best, Joe Giannino, GM
It’s exactly like the description and photos depict on the site
Christina
Stayed 2 nights in Mar 2024
Response from GM on Mar 9, 2024
Dear Christina, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Joe Giannino, GM
Dear Terry, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Joe Giannino, GM
Dear Maureen, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in our clean, pet-friendly environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the excellent work. Please come see us again soon. Best, Joe Giannino, GM
Dear Suzanne, We are so glad that you enjoyed our convenient location. It was our pleasure hosting you, and we thank you for choosing us. Best, Joe Giannino, GM
Difficult to find in amongst the cluster of hotels in the area. Property itself very nice.
Celeste
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear Celeste, We strive to provide a pleasant stay, so I am thrilled that you enjoyed our hotel overall. Thank you for your business, and we hope to host you again. Sincerely, Joe Giannino, GM
Dear Sean, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to meet our 4:00 p.m. arrival time. Please forgive us for appearing unaccommodating. Sincerely, Joe Giannino, GM
Dear Jennifer, I'm glad that our location and overall value met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Joe Giannino, GM
10/10 Excellent
Emily
Feb 19, 2024
Emily
Stayed 2 nights in Feb 2024
Response from Stephanie A. on Mar 22, 2024
Thank you for the great review. We look forward to seeing you again soon.
Expedia photos were not the same as what was on the actual property. My room’s view was the rooftop with rain water that had settled for a couple days obviously. The bridge tops could only be seen if stretched really tall. It seemed as very false advertising. The parking lot was not well lit towards the back part.
Gail Suzanne
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Gail Suzanne,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room location and view. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Joe GianninoGeneral Manager
6/10 Okay
Endre, Gaithersburg
Feb 19, 2024
Liked: Staff & service
Endre
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Endre, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Joe Giannino, GM
Front desk was very pleasant and informative. Rooms clean and comfortable. Would stay there again.
Diana
Stayed 3 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Diana, The Hotel Indigo brand is known for consistently great hotel experiences in a chic yet comfortable atmosphere. Thank you for allowing us to earn your business on future visits and letting us know that we did just that. We enjoyed hosting you and look forward to your return! Best, Joe Giannino, GM
2/10 Terrible
Lucia
Feb 12, 2024
Disliked: Property conditions & facilities
Dog friendly- so could hear dogs barking when ever I was in my room. Bathroom was gross and clearly in need of updating. Dirty caulk and just beat up. Food was awful in the bar. They charged 60 fee for some sort of “fee”. Will not go back.
Lucia
Stayed 4 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Lucia, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Joe Giannino, GM
Dear Alyssa, We love to see five stars on our review ratings! Thank you so much for letting us know that you had an exceptional experience thanks to our fabulous location. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Joe Giannino, GM
10/10 Excellent
Kantinan
Jan 15, 2024
Kantinan
Stayed 3 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear Kantinan, Thank you for your time in sharing your kind review, and please visit us again. Best, Joe Giannino, GM
10/10 Excellent
Kiosha
Jan 11, 2024
Kiosha
Stayed 1 night in Jan 2024
Response from stephanie A. on Feb 7, 2024
Thank you for the 5 star review. We hope to see you again soon.
This hotel was perfect! Only 10 minutes to down town and 20 minutes to the airport. The staff was super friendly and really clean.
Alexa
Stayed 3 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Alexa,Whenever guests use the word "perfect" regarding their stay at our Hotel Indigo, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Joe GianninoGeneral Manager
Beautiful, clean and renovated hotel. Our room was big and bright and nicely furnished, and had all the amenities we needed. Convenient location for us visiting downtown and Shem Creek.
Shelley
Stayed 1 night in Nov 2023
Response from GM on Dec 7, 2023
Dear Shelley, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s wonderful to hear of the comfort you experienced while staying with us. I thank you for your compliments on our crisp and beautiful accommodations as we take pride in keeping them pristine. Please find a reason to visit again soon. Best, Joe Giannino General Manager
Dear diane, Thank you for taking a moment to review your experience and offer suggestions for improvement. We value your feedback and hope to welcome you back soon. Best, Joe Giannino General Manager
Hotel was okay but bathroom toilet was extremely noisy, TV selection was sub-par, no microwave in room. Additionally, rug had a large stain & should be replaced. Some front desk staff members were not English savvy which presented communication issues. Overall, we like Hotel Indigos across the country.
Barbara
Stayed 4 nights in Nov 2023
Response from GM on Nov 28, 2023
Dear Barbara, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty to IHG brands and hope to serve you on a return trip better. Sincerely, Joe Giannino General Manager
The hotel was clean and staff friendly. It was in a great location to easily get on and off the highway.
Peggy A
Stayed 4 nights in Nov 2023
Response from GM on Nov 15, 2023
Dear Peggy A, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Joe Giannino General Manager
Dear Justin, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we hope to do so again soon. Best, Joe Giannino General Manager
I was there for 3 nights and every morning they ran out of the complimentary coffee all 3 mornings!
Owen
Stayed 3 nights in Nov 2023
Response from GM on Nov 12, 2023
Dear Owen,Thank you for your kind review. I'm happy to know your stay was pleasant, and we appreciate you choosing us. Your honest feedback on areas we can improve is welcomed and fosters change for future visits. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best,Joe GianninoGeneral Manager
Was a short stay. Staff was accommodating with my request while at the hotel.
Gia
Stayed 2 nights in Nov 2023
Response from GM on Nov 4, 2023
Dear Gia,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best,Joe GianninoGeneral Manager
6/10 Okay
William
Traveled with family and small children, Traveled with group, Traveled with family
Oct 30, 2023
We stayed here for a wedding with family and friends. It was ok, but, just ok. Very expensive so we expected it to be nicer. Staff was very friendly and helpful however, so that was nice.
William
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear William,Our goal is to exceed our guests’ expectations, so I’m sorry that your stay was just okay. We appreciate your attention to reviewing our hotel, and we hope to impress upon your return to the area.Sincerely,Joe GianninoGeneral Manager