Ratings based on 303 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Going downhill

Posted Jul 1, 2017
We've had good experiences here before and have enjoyed multiple stays here. It has been a while since our last stay and weren't pleased with this stay. There is a lot of wear and tear that needs to be attended to, but the most displeasing part of this stay was the cleaning staff. The room was not adequately stocked and we had to ping them multiple times. It was especially annoying to hear one of them making up a rooms down the hall blasting music that can be heard clearly through our room in the morning. We were already up and around, but if someone wanted to sleep in, they would have had a problem. Either way, that's unacceptable. The girl at the front desk at night was quite helpful but the rest of the staff needs to step it up before this once lovely hotel becomes a dump.
Comment from Hotel Management
Jul 6, 2017 by MM, Hotel Management
Dear Valued Guest- Thank you very much for your stay and for posting your detailed feedback which not only helps us in identifying the issues and for coaching opportunity. Please be assured we care about hotel and our guest needs. Hope you give us a little time to see the difference. Sincerely,
2 out of 5
by A verified traveler from Colorado

Poorly maintained

Posted Jun 18, 2017
I'm not sure how this facility can continue to be called La Quinta. It was very dirty and poorly maintained. The shower was badly stained. The wall had holes and had mold along the tub. The walls of the room were badly stained. I've stayed here before, but won't be again.
Comment from Hotel Management
Jun 21, 2017 by MM, Hotel Management
Dear Brad- Thank you for choosing our hotel in the area. We so sorry we missed meeting your expectations. Please be assured that we will check each room and fix the issue this week itself. Please consider us again when your travels bring you to the area. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Mt Pleasant Tx

Clean roomy room staff very nice

Posted May 28, 2017
Attended Graduation in nearby Pittsburg Staff very friendly, room was clean
Comment from Hotel Management
May 29, 2017 by MM, Hotel Management
Dear Linda- Thank you for choosing La Quinta Inn & Suites and for posting your feedback. I am glad all went well and hope to see you next visit. Sincerely,
4 out of 5
by A verified traveler

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Thank you for choosing La Quinta and hope to see again soon
2 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Thank you for choosing LaQuinta and hope to see you soon
4 out of 5
by Gary

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 14, 2017
Gary- Thank you so very much for your stay at the La Quinta Mt Pleasant and for posting your feedback. It was a pleasure and look forward for your future visit. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice hotel with indoor pool

Posted May 7, 2017
We went to this hotel mainly to swim. Pleasant stay. Enjoyed the pool. Very quiet room.
Comment from Hotel Management
May 9, 2017 by MM, Hotel Management
Dear Linda- Thank you so much for your stay and for posting the review. We greatly appreciate your feedback and look forward to serving you again in the near future. Sincerely,
1 out of 5
by Vineta

MP trip

Posted May 2, 2017 on Hotels
The young lady that checked us in was professional. However the bed was uncomfortable and all night there were people running up and down the halls yelling, laughing, arguing etc.
Comment from Hotel Management
May 6, 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
5 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
Comment from Hotel Management
May 6, 2017
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by Michael

Good room but poor WIFI and pool issues

Posted Mar 18, 2017 on Hotels
Our room was clean and comfy, plus helpful front desk staff. The main issues we had were the painfully slow WIFI, people drinking in the pool and others using it as an access to the hotel from outside.
Comment from Hotel Management
Apr 24, 2017
Dear Michael- Thank you for your recent stay at the La Quinta Inn & Suites in Mount Pleasant, Texas. I am glad you liked our clean, comfortable hotel as well as helpful staff. We have upgraded our WiFi and addressed other issues as well. Please be assured you will notice the difference when you come back next time. Thanks again for your feedback. Sincerely, MM