Property amenity
Check availability

Reviews of Residence Inn by Marriott Charleston Mount Pleasant

3 out of 5
Residence Inn by Marriott Charleston Mount Pleasant
1116 Isle Of Palms Connector, Mount Pleasant, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 85 out of 154 reviews" "
Rating 8 - Good. 47 out of 154 reviews" "
Rating 6 - Okay. 10 out of 154 reviews" "
Rating 4 - Poor. 5 out of 154 reviews" "
Rating 2 - Terrible. 7 out of 154 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easily accessible to shops and restaurants all in walking distance
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Traveled with partner, Traveled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Residence Inn Mt. Pleasant on Feb 19, 2024
Thank you for the review! We hope to see you again soon.

2/10 Terrible

Marian

Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Megen

Traveled with group, Traveled with family
Disliked: Staff & service
Uncomfortable beds and hot. Ac cold in sitting area but awful in rooms. Nonexistent guest services- if you needed anything you had to get yourself in the lobby
Stayed 2 nights in Nov 2023
Response from Residence Inn Mt. Pleasant on Jan 5, 2024
Thank you for the review. We apologize for the inconvenience. Hopefully, we can better serve you when your travels bring you back to the area.

6/10 Okay

Claude

Traveled with family
Liked: Staff & service, amenities
Our room in this pet friendly hotel smelled bad the whole time we were there (like must dog). Nothing seemed to help, freshers or ionizing. We lived with it but didn’t like it. The rest of the property and location were very nice and the staff was friendly and as helpful as they could be.
Stayed 16 nights in Oct 2023

10/10 Excellent

Victor

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super. Professional and clean hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Mr. Antrelle, Wagener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Sep 2023

4/10 Poor

domingo

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
we had mold in the shower courting, check in staff was not very friendly
Stayed 3 nights in Sep 2023
Response from Residence Inn Mt. Pleasant on Oct 4, 2023
Thank you for your feedback. We apologize that we did not know about your concern during your 3 days with us. Had we known, we would have been happy to provide a different room.

10/10 Excellent

Victor

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is super clean and best customer service
Stayed 1 night in Aug 2023
Response from Residence Inn Mt. Pleasant on Oct 4, 2023
Thank you for the compliment! We hope to see you again soon.

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Rooms spacious and clean. Lots of shopping in area around. Area seemed safe. Little not interaction needed with staff as everything was good. Just saw a few little maintenance items but not enough to point out or address. Will definitely stay again if I’m area.
Stayed 2 nights in Aug 2023
Response from Residence Inn Mt. Pleasant on Oct 4, 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Victor

Stayed 1 night in Aug 2023
Response from Residence Inn Mt. Pleasant on Oct 4, 2023
Thank you for staying with us!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Staff is very helpful and considerate. The hotel and room were very clean. Breakfast was great and staff was on top of everything. Beach was only about 5 miles away, also convenient to shopping and restaurants. Would definitely stay again.
Stayed 2 nights in Jun 2023
Response from Residence Inn Mt. Pleasant on Jul 30, 2023
Thank you for staying! We hope to see you again soon.

10/10 Excellent

Brent

Stayed 5 nights in Jun 2023
Response from Residence Inn Mt. Pleasant on Jul 30, 2023
Thank you for the review! We hope to see you again soon.

10/10 Excellent

Nic

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property in a really convenient location. Walking distance to dozens of shops and restaurants. My wife and I visit Mount Pleasant often and this will be our go-to place to stay from now on.
Stayed 2 nights in Jun 2023
Response from Residence Inn Mt. Pleasant on Jul 30, 2023
Thank you for staying with us and for the review! Hope to see you and wife again soon.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location attached to the Town Center. Loads of shops and restaurants to walk to. Very nice property, clean and quiet.
Stayed 1 night in Jun 2023
Response from Residence Inn Mt. Pleasant on Jul 30, 2023
Thank you for staying and for the review!

10/10 Excellent

Kathleen

Stayed 2 nights in May 2023

2/10 Terrible

Albert

Stayed 2 nights in Nov 2022

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel for the hot tub. Unfortunately, the hot tub has been boarded over. Very disappointing. The hotel was nice, breakfast was good, but the hot tub was the only reason I picked this hotel. They need to update the photos
Stayed 1 night in Feb 2023
Response from Residence Inn Mt. Pleasant on Mar 7, 2023
Thank you for your feedback. We are working with Marriott to remove and update the photos. We apologize for the inconvenience. Safe Travels.

10/10 Excellent

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE HAVE STAYED AT THIS PROPERTY SEVERAL TIMES AND WILL RETURN AGAIN! THE ROOMS ARE ALWAYS CLEAN, THE GENTLEMAN THAT CHECKED ME IN WAS VERY PLEASENT! BREAKFAST DAILY IS A BIG BONUS!
Stayed 2 nights in Feb 2023
Response from Residence Inn Mt. Pleasant on Mar 7, 2023
Thank you for staying with us! We look forward to seeing you again soon.

2/10 Terrible

Darrin, Briarcliff

Room had a view of garbage Bathroom water ran all nite Bed un comfortable And they did not care to change room when told un happy w view
Response from Residence Inn Mt. Pleasant on Jan 13, 2023
Thank you for staying with us. We apologize that we did not meet your expectations. Hopefully, we can better serve you in the near future.

10/10 Excellent

Phyllis

8/10 Good

Jarvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything

8/10 Good

yangwoo

Stayed 4 nights in Oct 2022

4/10 Poor

tatiana

Stayed 2 nights in Oct 2022

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shipyard baseball stay
The hotel was nice. It was nice to be able to cook in the room as needed with the kitchen area. Housekeeping did a great job refreshing and replacing towels daily. Pool was kept clean and tidy. Breakfast provided each day was fair, but not too much selection each day. It was pretty much the same daily as far as the cereals, muffins yogurt selection and fresh fruit went.
Stayed 5 nights in Jun 2022

2/10 Terrible

Jenny, Hickory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Here’s what ruined the hotel for me: Breakfast is supposed to be from 6:30-9:30AM. They advertise it, and they act like they’re proud of it when you check-in. It was HORRIBLE — I’ve never tasted sausage so bad; they wouldn’t restock anything; they started cleaning up at 8:50AM three mornings in a row; THEIR ATTITUDE ABOUT IT WAS SORRY!!!
Stayed 3 nights in May 2022
Response from Residence Inn Charleston Mt. Pleasant on Jun 10, 2022
Thank you for staying with us. We apologize that we did not meet your expectations. Your review will be shared with the Hotel Team. Hopefully we can better serve you on your next visit to the area.

10/10 Excellent

Sasha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in May 2022

6/10 Okay

Christine

Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice set up close to shops and other needs!!
Stayed 3 nights in Apr 2022

10/10 Excellent

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at this property and we loved it as much as last time! Very clean and quiet. And the hot breakfast was a bonus!
Stayed 2 nights in Feb 2022
Response from Residence Inn Mt. Pleasant on Apr 5, 2022
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Enjoyed having two separate bedrooms with full kitchen and living room. Only negative was the air stopped working on our last night and no one was there to fix it. I had bought a fan at Target and they took 100 of for our inconvenience. The dogs enjoyed it!
Stayed 6 nights in Dec 2021
Response from Residence Inn Mt. Pleasant on Jan 13, 2022
Thank you for staying with us! We are happy to hear we were able to assist you when you checked out. Hope to see you again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Maija

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Satisfied Guest on Oct 5, 2021
Hello Maija, Thank you so much for taking the time to respond to our survey we are happy to hear that you are satisfied with your stay. Looking forward to your return to our property.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to everything we wanted to do and lots of options around the hotel for eating and shopping.
Stayed 5 nights in Sep 2021
Response from Satisfied Customer on Oct 5, 2021
Hello Robert thank you so much for taking the time and leaving a review we are very happy to hear that we were able to meet all your expectations.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv didn’t work and the toilet kept running all night.
Stayed 1 night in Aug 2021
Response from Guest on Aug 18, 2021
Hello Guest we apologize about this happening and hope that we were able to assist you with these complaints. Please allow us another chance at making this up to you as we do not normally experience these problems.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this location. Very clean quiet comfortable- overall fantastic
Stayed 3 nights in Jul 2021
Response from SATISFIED GUEST on Aug 18, 2021
THANK YOU SO MUCH FOR TAKING THE TIME TO LEAVE US A REVIEW WE ARE PLEASED TO HEAR THAT WE MADE YOUR STAY GREAT. LOOKING FORWARD TO YOUR RETURN

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2021

8/10 Good

Elizabeth

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Because of COVID the the free hot breakfast buffet was not available. Grab and go meals were offered instead. The quality of the food and variety could have been better.
Stayed 5 nights in Apr 2021

8/10 Good

Richa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice for Family
Everything was very clean, however it's age is showing especially with the kitchen dishes and pool area.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very clean and we had a nice stay.
Stayed 1 night in Apr 2021

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely located, clean hotel. Would stay here again.
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice rooms, clean, great water pressure in shower. Pool and overall exterior was very dirty and obviously has lacked maintenance for several years
Stayed 2 nights in Mar 2021

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect stay
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff. Close to Isle of Palms and the Citadel
Stayed 1 night in Feb 2021