Ratings based on 860 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Prosperity, SC

Air Conditioner

Posted Nov 20, 2017
Pros: Everything!!!
Cons: The AC controls
Location: We never even got in our car. The amenities and places to go were all in walking distance.
The only complaint we had was the AC. Although the weather was suppose to be cold, it wasn't. And we were not able to adjust the AC to cool. We slept with the balcony door open which we fine with but it would have been nice to cool the room off with the AC
Comment from Hotel Management
Nov 21, 2017 by Manager, Hotel Management
Thank you for your excellent feedback Dee! We are so pleased to hear that you loved our place and surrounding area so much that you didn't even need to get back in your car! Thank you for mentioning the A/C issue, we will absolutely make sure it's in working fashion for our future guests. We hope to see you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from W. GA.

Posted Nov 14, 2017
Great place. Staff very friendly. 5-10 mins. from Market area downtown Charleston.
Comment from Hotel Management
Nov 17, 2017 by Manager, Hotel Management
Thank you for your excellent feedback Rick and Salee! We're so happy to hear that you had a great stay with us. We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville Beach, FL

Great staff and location. Much to do!

Posted Nov 13, 2017
Upon our arrival, Amber greeted us with a beer, coupons, an upgrade, and a warm friendly personality to boot. The room location was excelllent. The wrap around patio offered amazing views. There was an exterior noise level that sounded like an AC/heating unit that was noticeable but tolerable. The location around the restaurant and bars was very convenient for after business fun. It was neat to take a walk around the pool, park, and along the creek to see the boats and amazing sunset.
Comment from Hotel Management
Nov 13, 2017 by Amber, Hotel Management
Good Morning Claire, I appreciate the recognition! We look forward to welcoming you for your next visit! I hope you have a wonderful day and enjoy the upcoming holidays!
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Nice hotel on the creek. Boats galore

Posted Nov 6, 2017
A short drive into Charleston. Quiet hotel of marsh side. Party city on creek side, but lots of fun watching boats on Shem creek quietly glide back and forth. Great bar scene in the area. Sit on deck on a Friday night and watch all the revelers across the way watching you! Fun, fun, fun
Comment from Hotel Management
Nov 7, 2017 by Manager, Hotel Management
Thank you for you feedback Marcelle! We are so happy to hear that you had a fun time with us on Shem Creek! We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
Had a great time. Lots of great places to eat that are in walking distance.
Comment from Hotel Management
Oct 23, 2017 by Manager, Hotel Management
Thank you for your feedback! We're so pleased to hear that you had a great stay with us. We hope to see you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Our Favorite Hotel in Charleston/Mt. Pleasant

Posted Oct 5, 2017
This was our first stay since the renovation and we really enjoyed every aspect of it. This is the only place we like staying when we are in town!!!
Comment from Hotel Management
Oct 6, 2017 by Manager, Hotel Management
Thank you for your excellent feedback! We are so glad to hear that you had a fantastic stay with us! We really enjoy the renovations too! It gives all of our guests a fresh feeling upon arrival. Thank you again for the feedback and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cross, SC

Nice hotel!

Posted Oct 4, 2017
Nice hotel! Great view of Shem Creek. Great hotel to stay at if you want to walk to bars and restaurants.
Comment from Hotel Management
Oct 6, 2017 by Manager, Hotel Management
Thank you for your feedback David! We are so pleased to hear that you had a great stay with us. We agree that we are in a very convenient location and close to many bars and restaurants! We hope to see you again in the future!
3 out of 5
by A verified traveler from Knoxville, TN

Room with a View

Posted Aug 30, 2017
Pros: Nice view and lobby was nice.
Cons: Rooms were not great and the bed was uncomfortable. Chairs were too low to see over the railing on the balcony.
Location: Shem creek area is great area for kayaking, crabbing and watching dolphins. Several nice trendy restaurants on and near Shem Creek.
We were excited about staying on Shem Creek knowing this hotel had been recently renovated. The renovations were nice in the lobby but the rooms were still not so great. We were not really surprised but had hoped for a better experience.
Comment from Hotel Management
Sep 4, 2017 by Manager, Hotel Management
Thank you for your feedback Janet! We apologize that you thought the bed was uncomfortable and that the chairs were too low to see over the railing of the balcony. I will make my team aware of your concern and see what we can do to make sure no other guests in the future have to experience these issues. Having said that, we are pleased to hear that you were able to witness the dolphins and go to many trendy restaurants! We hope that we can have another chance in the future to make this up to you. Please contact us if you have other questions or concerns. Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome views

Posted Aug 30, 2017
Pros: Great location and nice breakfast
I love the location, on the waterway, we saw so many boats and awesome walked the boardwalk. Our first night we saw dolphins!
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Thank you for your excellent feedback! We are pleased to hear you had a great stay with us and enjoyed the awesome views! We are also glad you got witness the dolphins around the creek area! We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly & helpful staff!!

Posted Aug 30, 2017
Only stayed1 night..Staff was friendly & helpful...only complaint was door into bathroom got stuck on bathroom floor & hit the toilet so difficult to get in & out of bathroom......otherwise nice clean & updated room/lobby area. Great location with restaurants & nightlife within walking distance!
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Thank you for your feedback! We are pleased to hear that you had a great stay with us. We do apologize for the door getting stuck on the floor when opening it, but we will notify the maintenance team right away to remedy the issue. Thank you again and we hope to see you in the near future!