Ratings based on 846 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Our Favorite Hotel in Charleston/Mt. Pleasant

Posted Oct 5, 2017
This was our first stay since the renovation and we really enjoyed every aspect of it. This is the only place we like staying when we are in town!!!
Comment from Hotel Management
Oct 6, 2017 by Manager, Hotel Management
Thank you for your excellent feedback! We are so glad to hear that you had a fantastic stay with us! We really enjoy the renovations too! It gives all of our guests a fresh feeling upon arrival. Thank you again for the feedback and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cross, SC

Nice hotel!

Posted Oct 4, 2017
Nice hotel! Great view of Shem Creek. Great hotel to stay at if you want to walk to bars and restaurants.
Comment from Hotel Management
Oct 6, 2017 by Manager, Hotel Management
Thank you for your feedback David! We are so pleased to hear that you had a great stay with us. We agree that we are in a very convenient location and close to many bars and restaurants! We hope to see you again in the future!
3 out of 5
by A verified traveler from Knoxville, TN

Room with a View

Posted Aug 30, 2017
Pros: Nice view and lobby was nice.
Cons: Rooms were not great and the bed was uncomfortable. Chairs were too low to see over the railing on the balcony.
Location: Shem creek area is great area for kayaking, crabbing and watching dolphins. Several nice trendy restaurants on and near Shem Creek.
We were excited about staying on Shem Creek knowing this hotel had been recently renovated. The renovations were nice in the lobby but the rooms were still not so great. We were not really surprised but had hoped for a better experience.
Comment from Hotel Management
Sep 4, 2017 by Manager, Hotel Management
Thank you for your feedback Janet! We apologize that you thought the bed was uncomfortable and that the chairs were too low to see over the railing of the balcony. I will make my team aware of your concern and see what we can do to make sure no other guests in the future have to experience these issues. Having said that, we are pleased to hear that you were able to witness the dolphins and go to many trendy restaurants! We hope that we can have another chance in the future to make this up to you. Please contact us if you have other questions or concerns. Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome views

Posted Aug 30, 2017
Pros: Great location and nice breakfast
I love the location, on the waterway, we saw so many boats and awesome walked the boardwalk. Our first night we saw dolphins!
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Thank you for your excellent feedback! We are pleased to hear you had a great stay with us and enjoyed the awesome views! We are also glad you got witness the dolphins around the creek area! We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly & helpful staff!!

Posted Aug 30, 2017
Only stayed1 night..Staff was friendly & helpful...only complaint was door into bathroom got stuck on bathroom floor & hit the toilet so difficult to get in & out of bathroom......otherwise nice clean & updated room/lobby area. Great location with restaurants & nightlife within walking distance!
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Thank you for your feedback! We are pleased to hear that you had a great stay with us. We do apologize for the door getting stuck on the floor when opening it, but we will notify the maintenance team right away to remedy the issue. Thank you again and we hope to see you in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from columbus. Ohio

Close to everything

Posted Aug 28, 2017
This is a really nice place to stay. The hotel staff were excellent and the location was fabulous. The highlight was watching the dolphins and two manatees swimming in the creek! I could have watched them for hours! the hotel was close to downtown and isle of palms for beach swimming. A+ for this hotel.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Thank you for your excellent feedback Katie! We are so pleased to hear that you had a wonderful stay with us! We agree that one of the main highlights of every guests' experience with us is seeing the dolphins swim in the creek! I will be more than happy also to let the staff know about the excellent job they did and praise them for their hard work. We hope to see you again in the future and thank you for staying with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 28, 2017
The hotel is in a great location to relax. Restaurants and bars nearby, charleston only a few miles away. The reception staff especially Amber was fantastic. She was very friendly, helpful with our 5 years old requirements. Felt very comfortable asking her from tips of where to go, eat, but sun cream, pretty much anything we could think of. Would definitely recommend this hotel to any family.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Thank you for your feedback! We are so pleased to hear that you had a great stay with us! Thank you for mentioning Amber in your review. I will be more than happy to let her know you did and praise her for her hard work! So glad to hear that you would recommend us to your family and hopefully one day we will see them all here! Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from louisville Kentucky

Posted Aug 23, 2017
The Staff was very friendly and the rooms we very nice. The Creek Side view was beautiful and the Creek is full of Dolphins. The was kayaking and paddle boarding offered in the Creek. There is also several nice restaurants within walking distance from the hotel that are right in the water. We will definitely be returning for another vacation.
Comment from Hotel Management
Aug 25, 2017 by Manager, Hotel Management
Thank you for feedback George! We are so pleased to hear that you had a great stay with us and that you were able to witness the dolphins in the creek! We can't wait for you to return for another vacation! Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Royal Oak, Mi.

Outstanding location,

Posted Aug 23, 2017
Pros: Very clean !
Cons: More parking, by eliminating the restaurant customers from grabbing places.
Location: Page's Grille for shrimp & grits breakfast like no other. Pitts St. Rd. for fantastic sunset photography.
As a photographer this hotel provided an amazing view for sunrise photography from the balcony. The staff were extremely knowledgeable and helpful for restaurant information.
Comment from Hotel Management
Aug 25, 2017 by Manager, Hotel Management
Thank you for your excellent feedback Jerry! We are so pleased to hear that you had a great stay with us! We do apologize if you had issues with parking, the Eclipse weekend was a very busy weekend for all of Charleston, but we are still trying to figure out the best ways to reduce stressful parking. We're glad that you had some extra photography shots around our area and we hope to see you again in the future! Thank you again!
3 out of 5
by A verified traveler

Posted Jul 29, 2017
A reading chair would have been nice. Only had 2 hard desk chairs.
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
Thank you for your feedback! We do apologize that we were unable to accommodate you with a reading chair in your room. We are always trying to find new ways to better our hotel. Thank you and we hope to see you again in the future. Thank you staying at the Shem Creek Inn!