Property grounds
Check availability

Reviews of Holiday Inn Express Hotel & Suites Custer, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Custer, an IHG Hotel
433 W Mount Rushmore Road, Custer, SD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 579 out of 866 reviews" "
Rating 8 - Good. 225 out of 866 reviews" "
Rating 6 - Okay. 42 out of 866 reviews" "
Rating 4 - Poor. 13 out of 866 reviews" "
Rating 2 - Terrible. 7 out of 866 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and welcoming. Room was nice and clean as well as quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Amenities
Very nice property
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaing room, amazing property, amazing breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian, Fort Collins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were great! Got us checked it quickly and efficiently. The room was clean and comfortable. Definitely would stay here again!!
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Awesome pool and hot tub.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would not put out enough meat on breakfast bar, and had to continually ask both mornings. Was told out or low on stuff because mgr. had been gone for past few weeks. Also some people have issues with peppers and the secpnd morning the omelets that were served were the veggie no other option for eggs. Last the way the whole thing is set up is ridiculous. You have the pancake maker right next to the juice machine so people are always in the way of each other while waiting for their pancakes. ( which are only slightly bigger than a fifty cent piece,)
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in Custer, SD. The rates were very affordable and the room was very nice. We loved having a microwave and refrigerator so we could eat supper in our room at night since most places were closed due to it being Christmas Eve and Christmas Day. The bathroom was large and the bed was very comfortable. We love the large eating area with the fireplace. There were even recycle bins for our plastic containers. This felt like our home away from home for 4 days. It was fabulous. We will definitely stay here again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custer two day stand
Nice place to stay, good view, nice pool area , ok breakfast, was very clean and well kept, we will stay there again
Stayed 2 nights in Dec 2023

10/10 Excellent

JOSEPH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Manuel Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have doubts that recycling is in existence.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jason J.

Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kimberley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We loved visiting South Dakota. This hotel has lovely grounds and a beautiful sitting/dining area with huge windows looking out on the hill behind. The room was clean, but the bathroom had hair in the corners on our arrival-these remained despite 2 additional days of room service. The breakfast had a lot of choices of cold and hot food. There was ample hot water for baths and showers. One thing to note was an almost constant sound of draining water the entire time we were there-loud enough to make it challenging to fall asleep. We could not figure out what that might be, but it sounded like pipes in the floor above us. Overall our stay was good, with a few things that need to be addressed by management.
Stayed 3 nights in Oct 2023

10/10 Excellent

Bre

Great stay
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas, Yankton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and very friendly. Their hot breakfast and coffee was about the best we have ever had!
Stayed 3 nights in Oct 2023

10/10 Excellent

Fabianna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. Wow factor when walking in, beautiful dining area.
Stayed 1 night in Oct 2023

2/10 Terrible

Ann Marie

I mistakenly booked this hotel thinking it accepted dogs. Clearly my error but it would have been nice it they did not charge me for the night. They were not nice and charged me. I guess won’t stay at a Holiday Inn. Too bad as I am a huge traveler.
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfall on property. Nice hot tub and pool. Breakfast was great the first day...great bacon. No bacon the other 3 days. Convenient to town, nice room with housekeeping every day.
Stayed 4 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Laura, Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Custer
Everything very good. Lighting in bathroom a little dim due to designer backlit mirror not directly illuminating face. But, highly recommend this HIE. Too bad Custer doesn't have complete restaurants at which to eat. Just burgers and pizza.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ssuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok

8/10 Good

Tony, Mulvane

Stayed 4 nights in Sep 2023

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Liked: Amenities
I use the laundry facilities and they work quite well. Plus Natisha the front desk lady was very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected more from a holiday inn.
Stayed 1 night in Aug 2023

10/10 Excellent

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Aug 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, really quiet rooms—excellent place to stay!
Stayed 3 nights in Aug 2023

10/10 Excellent

patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Aug 2023

8/10 Good

Dennis

Traveled with partner, Traveled with family
Liked: Cleanliness
Location was convenient to Rushmore and other parks. Better rates and quieter than staying close to Sturgis during bike rally.
Stayed 3 nights in Aug 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Aug 2023

8/10 Good

Ryne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. As advertised.
Stayed 5 nights in Aug 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That was perfect. Just what we needed.
Stayed 1 night in Aug 2023

10/10 Excellent

Kristin

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Jul 2023

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandchildren really enjoyed the pool and hot tub.
Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful.
Stayed 2 nights in May 2023

10/10 Excellent

Oswald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goid
Stayed 1 night in Jul 2023

10/10 Excellent

Keith Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location for a Black Hills vacation.
Stayed 7 nights in Jul 2023

4/10 Poor

Lorrie

Stayed 1 night in Jul 2023