Lobby lounge

Reviews of Magnuson Grand Rushmore View

2 out of 5
Magnuson Grand Rushmore View
522 South Highway 16A, Keystone, SD

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 435 reviews" "
Rating 8 - Good. 142 out of 435 reviews" "
Rating 6 - Okay. 75 out of 435 reviews" "
Rating 4 - Poor. 43 out of 435 reviews" "
Rating 2 - Terrible. 29 out of 435 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

sibaji

Liked: Cleanliness, staff & service, property conditions & facilities
A coffee maker in the room would be nice Great reception Bare bone hotel at a nice location
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Sibaji,Thank you for being our guest at Magnuson Grand Rushmore View and for taking the time to share your lovely, five-star review. We are thrilled you enjoyed your stay and our great location. It would be a pleasure to welcome you back again on future visits to the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Annalyn Fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent service and check in. However this is a 1 or 2 star hotel at best and it shows in the quality of the rooms. Our sink was clogged and unusable. There was old kleenex stuffed in the bathroom window screen. It felt uncomfortable to be there because we were worried about the functionality and cleanliness.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Christopher, Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team was the highlight of your stay, we are distressed that the same cannot be said about our accommodations. Guest feedback is our foremost catalyst for beneficial and effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back to change your perceptions.

6/10 Okay

Sherrie

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Hotel could use a renovation. Not enough parking. Front office employee was very friendly and helpful. Great location!!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Sherrie,Thank you so much for your review! We are thrilled our hospitable team left a memorable impression on you, and we hope you took full advantage of our convenient location. At the same time, we appreciate your feedback as to where we can look to make improvements for the future, as we are always seeking new ways to grow. It was a pleasure having you here, and we hope you return soon!

2/10 Terrible

Madeline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was rude. Online pictures must have been from when the property was new. Rooms were nothing like the pictures and there were bugs in the room.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Madeline, It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay. We will use your feedback to continue improving and wish you safe travels on your next adventure.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's accessable for everything especially food and shopping.
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 4, 2023
Dear Daniel,It was a pleasure hosting you while you were in the area. We're glad our location worked well for your trip, and we invite you to stay with us again the next time you're in town.

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
People are friendly establishment was clean
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Mark,We're thrilled you found Magnuson Grand Rushmore View clean and our staff friendly. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.

8/10 Good

Marc

Liked: Cleanliness, staff & service
Older facilities that could use a face lift but it suited what we needed. Good location.
Stayed 4 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Marc,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our location worked well for your trip. However, we apologize for any disappointment with the appearance of the property, and we'll keep your comments in mind. Should your travels bring you back to the area, please come see us again.

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Oliver, Thank you for your review! We value the safety of our guests and their property above all else, so we're thrilled this commitment was reflected in your visit. It was a pleasure having you here, and we hope to welcome you back again soon.

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay! Chris was amazing with welcoming us at check in, love his personality! The property itself has a perfect location, you can literally see Rushmore from different seating areas/the parking lot and if you get a mountain-side room you can see it from your door! The room itself was exactly what we needed, a place to keep our stuff while we experienced the beautiful surroundings and a place to rest our eyes in between. Will most definitely stay here again with our future trips!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Dear Nikki,We are thrilled to hear you had a fantastic stay at Magnuson Grand Rushmore View! Our prime location and spectacular room views are what sets us apart from other hotels in the area. We will be sure to let Chris know about your kind words. We thank you for choosing to stay with us and look forward to your return!

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only needs more parking. Other than that rooms are great and service as well. Good simple cheap option for a Rushmore and Custer State Park Visit
Stayed 1 night in Aug 2023
Response from General Manager on Aug 19, 2023
Dear Phillip,Thank you! It was a delight to have you as our guest at Magnuson Grand Rushmore View and we are thrilled you found our wonderful service and comfortable accommodations to be such a great value. We hope to have the pleasure of welcoming you back again soon.

6/10 Okay

Melodie

Liked: Cleanliness, staff & service, property conditions & facilities
Good and basic accommodation. Management was very helpful and kind.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 19, 2023
Dear Melodie,We always enjoy hearing from our guests, and we're glad our friendly staff was able to assist with all your needs. Should you be in the area again, please come back to see us.

4/10 Poor

Terry

Traveled with group, Business traveler
Disliked: Staff & service, property conditions & facilities
Magnuson Grand Rushmore
The hotel is in need a updating. The carpets, blankets and curtains smelled of cigarettes and mildew. Even though the room appeared to be clean the smell was difficult to overcome. The wooden doors to the outside did not give me a secure feeling. On a positive note the view from the walkway was very nice.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 19, 2023
Dear Terry,Thank you for choosing to stay with us on your recent trip. It's unfortunate to read that we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, so your comments have been duly noted and will be promptly addressed by our team. Your feedback is greatly appreciated, and we wish you safe travels ahead.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

William

Stayed 1 night in Aug 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

Kathy

Stayed 1 night in Aug 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was amazing, wildlife was seen, walked to breakfast every morning. Shopping was walkable. Great location.
Stayed 6 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Thomas,Our unbeatable location is full of beautiful, scenic sights and many attractions to explore. We hope you made plenty of stellar memories by checking it all out. Thank you so much for the perfect rating. We can't wait to welcome you back to Magnuson Grand Rushmore View.

8/10 Good

Kelly

Liked: Staff & service, amenities, property conditions & facilities
Good location, close to everything around Mt. Rushmore. They have coffee in the morning, A:C in the rooms. Adding some brochures od extra services they offer would be a plus in the rooms. For the rest, is very convenient for the rates.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Kelly,Thank you very much for your review and for choosing to stay at Magnuson Grand Rushmore View. We are thrilled you enjoyed your visit and convenient location. We are always looking for ways to improve our services, so we appreciate your suggestion. If there is anything we can do next time to earn that fifth and final star, please do not hesitate to ask.

2/10 Terrible

STANLEY

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled, the sink did not drain.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Stanley, Thank you so much for taking the time to share your thoughts with us. We regret to learn of your disappointment with your experience. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We will have a discussion with housekeeping to ensure any odor issues are swiftly resolved, and with maintenance to ensure any necessary repairs are made promptly. It is our hope that you will give us another opportunity in the future to change your lasting impression.

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Rooms confortable.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Marco,We're so happy to know that our incredible location and comfortable rooms helped make your visit even better. Thank you so much for the review and we hope to see you again soon.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Aug 2023
Response from General Manager on Aug 9, 2023
Dear Donald,Thank you for choosing Magnuson Grand Rushmore View. Based on your review, it seems like you enjoyed your stay with us. We are delighted you had a wonderful experience, and we hope you will consider staying with us again the next time you are in the area.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service
Very friendly staff. Close to restaurants. close to areas of interest
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 9, 2023
Dear Tim,From our friendly service to our prime location, we're happy to know that everything was in order for your stay. We hope you'll come back and join us again soon.

8/10 Good

Amelia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

AMBER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money!! Would return with my family!
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Dear Amber,Thank you for choosing to stay with us at Magnuson Grand Rushmore View. We hope your trip was a success and we can't wait to host you again sometime. It was a pleasure having you.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and centrally located to some fantastic adventures.
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 5, 2023
Dear Kristine,Thanks for joining us at Magnuson Grand Rushmore View! We’re glad you found our location perfect for your needs and we look forward to welcoming you back on future visits to the area.

8/10 Good

Dalena, San Antonio

Traveled with family
Liked: Amenities
Its close to Mt Rushmore. It ok for sleeping for the night.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 5, 2023
Dear Dalena, Thank you for visiting Magnuson Grand Rushmore View. Your positive review is appreciated. We hope you had a great time exploring Mt Rushmore. Should your travels bring you back to the Black Hills, we'll be ready to welcome you again.

8/10 Good

Bill Eula

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, no frills hotel. Could use some updating. All we needed was a safe, quiet clean place to sleep while we explored the Black Hills. It suited our needs at a reasonable cost. Staff was very friendly and helpful, especially Ann.
Response from General Manager on Aug 5, 2023
Dear Bill,Thank you so much for your comments, and we're happy to know that our safe, quiet, clean accommodations impressed you during your visit. We hope you'll come back and join us again soon.

4/10 Poor

Gerry

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They do NOT take American Express. This was not . mentioned prior to arrival and they only take exact cash. The beds leave a new definition of firm. The pillows seem to be a composite of Portland cement and granite molded into a loaf pan. Staff were very nice and courteous. Will I stay here again? NO NO NO
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Gerry,We apologize for any confusion about our payment policies. While we do include our approved payment options on our Expedia page, we never want to cause any inconvenience to our guests. Your kind comments about our staff's service will be shared with our entire team, and your feedback about the beds will be kept in mind. Thank you for reaching out and sharing your experience.

2/10 Terrible

G. Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet far too low. Poor quality with misleading advertising. Dont accept Am Express and dont have change tor cash. A real dumbo. Wont ever stay there again. Jerksp
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear G. Thomas,Your feedback is appreciated, and we apologize for the inconvenience you experienced during your stay. This will be discussed with our management team for consideration. Thank you, and we wish you safe travels ahead.

4/10 Poor

Mauro

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Place was a little run-down. Rooms were non-smoking but still smelled musty.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Mauro,While we always appreciate guest feedback, we are sorry you were disappointed with your visit. Our team works hard to ensure our rooms are in top-notch condition, so we will be sure to review your comments internally. We wish you well as your travels continue.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
When I check in I was give the choice which floor I wanted to stay and that has never happened to me before
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear David, It was such a pleasure having you as our guest! We're delighted you enjoyed your experience with us. Thank you for your review, and we hope to welcome you back soon.

6/10 Okay

Ethan

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Borderline run down. Needs repairs- pool had 2 piles of gravel in it, rooms old. Inadequate parking- need signage on what parking actually can be used by hotel guests. Good view from balcony of part of Mount Rushmore.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Dear Daniel,Thank you for sharing your concerns with us. We apologize sincerely for the areas of our property that you found to be in need of attention. Our maintenance team will address the issues you mentioned. Having said that, it's good to know you enjoyed the striking views of Mt. Rushmore from your balcony. We appreciate your feedback and hope for a chance to make your next visit a better one.

8/10 Good

Jacob

Liked: Cleanliness, amenities
Really liked this Motel. Great area, few minute walk away from the restaurants and shops. And 5 minute drive to Mount Rushmore. You can actually see the monument from the hotel, in the distance. In particular, one of the staff at reception called Moose, was really helpful and offered lots of advice on places to see, and recommended a tour which i did, and lots of good info about the area, such as hiking trails etc. No breakfast here, but a good cafe across from the reception. Would definitely stay again when in the area!
Response from General Manager on Jul 30, 2023
Dear Jacob,Your positive rating of Magnuson Grand Rushmore View is much appreciated! We're glad you enjoyed being so close to local attractions, especially Mt. Rushmore. Moose was also delighted to share his in-depth knowledge of the area with you. Many thanks for your kind compliments and we look forward to your next visit!

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service
It was a nice place, the staff was very friendly. The location is excellent for visiting Mount Rushmore. I was on limited time, but i would like to return to the area . There are many things to do and see. I would stay there again.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 30, 2023
Dear Chris,We are delighted to know that you would want to come back to experience all there is to do in Keystone. Thank you for taking the time to share your feedback. It was our pleasure to host you for your quick visit. Our team looks forward to welcoming you back to Magnuson Grand Rushmore View. Come back again soon!

8/10 Good

Shawna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Conveniently located close to Mount Rushmore, could see the side from our balcony. Outside could use some maintenance and try to get rid of all the bird/birds nest on the side of the property. Room was decent but nothing fancy.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 30, 2023
Dear Shawna,It's fantastic that our proximity to Mount Rushmore hit the mark with you; however, we are sorry that certain aspects of your stay failed to meet your expectations. Your comments are important to us and will be shared with the relevant teams to help us improve our accommodations. It was a treat hosting you at Magnuson Grand Rushmore View, and we hope to see you again soon.

8/10 Good

Simona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful,quiet,
Stayed 1 night in Jul 2023
Response from General Manager on Jul 30, 2023
Dear Simona,We're fortunate to have such a scenic location, and we're glad you were impressed. Thanks so much for choosing Magnuson Grand Rushmore View. It would be a treat to welcome you back on a future trip!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Raymond

Stayed 1 night in Jul 2023

10/10 Excellent

Toby

Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Stayed 1 night in Jul 2023

6/10 Okay

Frank

Liked: Cleanliness, staff & service, room comfort
Nice place for the price.
Property was nicely located to shopping and restaurants. And very close to Mt Rushmore. Staff was very friendly and accomofating. There is no swimming pool or hot tub. No body lotion. Parking is available.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Frank, It was such a pleasure having you as our guest! We're delighted our excellent location served your travel needs well, and we appreciate you mentioning it to your fellow travelers. Additionally, our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback regarding the aspects of your stay that could have been even better is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your review, and we hope to welcome you back soon.

6/10 Okay

IRENE, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small and it was a very old motel but we didn’t expect much. The water pressure was terrible. It did not have a mini fridge and microwave in the room but they found a floating fridge for us to use. So that was very accommodating of them.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Irene,Thank you for sharing your feedback; we apologize that we failed to meet your expectations. Your remarks will be discussed internally. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again for sure!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Jennifer,It's always a pleasure to hear that our guests have had an enjoyable experience at Magnuson Grand Rushmore View. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

10/10 Excellent

Abdon M, Federal Way

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place could use updating. Friendly staff. Aprox 5 min drive to Near Mt Rushmore monument and centrally located in Keytone. Town stores and dinning are walking distance. Typical above average motel, but love the area near almost everything. Keystone town is beautiful. I would stay here again with my 2 grand kids.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Abdon,It was a pleasure to welcome you and your family during your recent visit. We're happy to hear you enjoyed our great location so close to Mt. Rushmore, as well as the friendly hospitality our team provided. Your feedback regarding any updates needed is gratefully received and allows us to continually monitor guest satisfaction and where we could be doing even better. Thank you for your review, and we hope to welcome you back on another occasion.

10/10 Excellent

Kristin

Stayed 1 night in Jul 2023