Ratings based on 802 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice older hotel.

Posted Jan 8, 2018
I have stayed at this hotel on my trips for the past 30 years.
Comment from Hotel Management
Jan 8, 2018 by Marci, Hotel Management
Thank you for your honest review. We appreciate your 30 years of staying with us.
3 out of 5
by A verified traveler

Posted Dec 29, 2017
Hotel stuff are very friendly and helpful, but the I didn’t like our room because it was not clean when we arrived. Pet hair, human hair, stained sheets, uncleaned bathroom, and etc. we can hear conversation from the room next to us and hallway. Pool and jacuzzi are ok but the chlorine was so strong that I could smell from the hallway.
Comment from Hotel Management
Jan 1, 2018 by Marci, Hotel Management
Thank you for your honest review of our hotel. You can be assured these issues will be addressed. Please give us another opportunity to provide you with a great stay. Kindly, Marci Wenstad, GM
2 out of 5
by A verified traveler from CA

Not worth the cosr

Posted Dec 29, 2017
Room was dirty and smelled. At check in no offer of help with bags or information about elevators. Dogs barking woke us several times.!
Comment from Hotel Management
Jan 1, 2018 by Marci Wenstad, Hotel Management
Dear Valued Guest, Please accept our sincere apologies for the problems you encountered during your stay. Our friendly staff are always willing to help with luggage up the stairs, and it is our desire to provide each and every guest with a fresh, clean room. Your comments will be used for improvements. Thank you, Marci Wenstad, GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to town

Posted Dec 28, 2017
Other amenities were very comfortable and the people were very friendly and the food was good
Comment from Hotel Management
Jan 1, 2018 by Marci, Hotel Management
All of us here at the Tree House appreciate your business, and value your feedback. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Morgan Hill, CA

Posted Dec 27, 2017
Beautify hotel, well maintained and courteous staff
Comment from Hotel Management
Dec 28, 2017 by Marci, Hotel Management
Thank you for the great review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous, with a magnificent view of Mount Shasta

Posted Dec 24, 2017
We were very excited about staying in this hotel! Beautiful, clean, comfortable, with a nice cabin looking . The rooms are very spacious and beautiful . The staff was very nice. And it had a amazing view of the magnificent Mount Shasta. What a magical town and magical experience. It was also very close to Bunny flat, the place where you can see mount Shasta very close and climb it if you’d like. Amazing! Thank you!
Comment from Hotel Management
Dec 24, 2017 by Marci Wenstad, Hotel Management
Thank you for your great review! We are looking forward to your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from ca

Nice Stay

Posted Nov 29, 2017
Pros: Clean Friendly staff Indoor Pool Nice Bar area
Cons: An extra blanket in the rooms.
Location: Hike black butte.
We had another nice visit to the Treehouse. This is a very comfortable hotel. The staff are very friendly and the indoor pool is a real treat for the kids.
Comment from Hotel Management
Dec 4, 2017 by Marci Wenstad, Hotel Management
Dear Guest, Thank you for staying with us, and for your great review. Safe travels, Marci
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakley, CA

At The Base of Mount Shasta

Posted Nov 21, 2017
Pros: It was warm and inviting.
Cons: Brighter lights in back parking lot.
Location: Visited the Mt. Shasta Sisson Museum and Mt. Shasta fish hatchery, which are on the other side of I-5 and just a few minutes from the hotel.
Hotel looks very inviting from the outside, has a warm, cozy feeling inside the lobby and smells like a wood fire. Staff was friendly and welcoming. Check-in & check-out was fast and efficient. The room was large (a standard double queen) with plenty of electrical outlets to charge our electronic devices. There were several lamps, a comfortable chair w/small side table, and a desk with computer chair. Nice large flat screen TV, microwave, coffee maker, and mini fridge. Being on the ground floor, there was a sliding door to a small patio. There were two sinks, one inside the bathroom, and the other outside the bathroom, with a mirror and light. Nice when two people are trying to get ready at the same time. Luggage carts are available, along with an elevator to upper floors. Our room was at the back of the hotel on the ground floor, and the room was off an indoor corridor which had a locked door to the large parking lot.
Comment from Hotel Management
Nov 24, 2017 by Marci, Hotel Management
Your detailed review is much appreciated. We hope to welcome you back again soon.
5 out of 5
by George P

Great place to stay

Posted Oct 16, 2017 on Hotels
People are very friendly, the restaurant in the hotel was very good, there are stores right across the street if you need anything, easy access from freeeay
Comment from Hotel Management
Nov 13, 2017 by Marci, Hotel Management
Thank you for your great review!
5 out of 5
by Marina

Great!

Posted Oct 16, 2017 on Hotels
It was very good!
Comment from Hotel Management
Nov 13, 2017 by Marci, Hotel Management
Your business and feedback are very important to all of us. Thank You!