Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from montgomery il

very quiet hotel, this is the third time

Posted Jan 16, 2016
Pros: reception was easy. friendly staff
Location: restaurants are close, theater about a mile away, the tv is big with a very good picture
very nice hotel to stay at. everything was perfect. basic breakfast, bacon, eggs, waffle, yogurt, fruit was available for breakfast. there's a bbq restaurant for lunch or dinner. the room is clean, the shower had good water pressure.
Comment from Hotel Management
Jan 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Lisa Wright General Manager Comfort Suites 618-244-1169
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great stay

Posted Jan 5, 2016
Pros: Nice size room, accommodating staff, good breakfast
Location: Good location.
Came in late and was greeted by friendly staff who was very accommodating. Will stay here again for sure.
Comment from Hotel Management
Jan 20, 2016 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Lisa Wright General Manager Comfort Suites 618-244-1169
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Enjoyable stay.

Posted Jan 4, 2016
Room was clean and comfortable, staff was informative and breakfast was great
Comment from Hotel Management
Jan 20, 2016 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Lisa Wright General Manager Comfort Suites 618-244-1169
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Good stay

Posted Dec 24, 2015
We loved the breakfast very much, staff is very nice.the only thing that I wanted to say is the noise from air conditioner. Overall, very pleasant stay
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

4 Day Weekend in Mount Vernon

Posted Dec 16, 2015
This was my first weekend in Mount Vernon. I checked out several hotels in the area and the Comfort Suites had the best recent reviews. We stayed in the king jacuzzi suite on the very top floor. The room was super clean and smelled wonderful. The bathroom water pressure was very strong and had the best hot water. We took a huge bubble bath in the jacuzzi in the room and those jets are fantastic. The bed was very soft and comfy and the entire room was extremely spacious with a love seat, arm hair, fridge and microwave, eating table for 4, desk and chair, ect. Lots of towels and little extras. The Sat and Sun breakfast was really good but the Friday and Monday person was clearly a different cook. The pool was nice and clean and opened 24 hrs a day. The front desk staff was wonderful. Ruth was the lady that helped us to not only set up the reservation but she was there to check us in. It is in a great location that is right next to all the shopping and stores. we are returning to this exact same room/hotel in February and will be staying here again. Thanks Comfort Suites for amazing 4 day weekend!
Comment from Hotel Management
Jan 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Lisa Wright General Manager Comfort Suites 618-244-1169
5 out of 5
Recommended
for Business Travelers
by James from Colorado

Enjoyable stay

Posted Oct 29, 2015 on Hotels
I was able to relax in the pool and Jacuzzi. I selected scrambled eggs and sausage with a glass of apple juice for my free breakfast. It was good. I would stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice hotel overall

Posted Oct 23, 2015
Great overall experience. Clean facilities, excellent staff. I didn't love the location, but the town of Mt. Vernon in general is not the most appealing. The parking lot was safe, and the cordial staff and well maintained facility made up for the drab feel of the town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfy Suite

Posted Oct 21, 2015
Pros: Breakfast
Cons: Make the breakfast available until 10 or 10:30am
The hotel was very clean and comfortable. The front desk staff was friendly and helpful. I have no complaints.
4 out of 5
Recommended
for Couples
by Anthony from Richmond Ky

Weekend get away

Posted Sep 30, 2015 on Hotels
Stay was enjoyable. Desk clerk very friendly as was staff.
5 out of 5
Recommended
for Families
by Tyrone from Naperville, Il.

Nice, clean, and Friendly

Posted Sep 29, 2015 on Hotels
Nice friendly environment. Nice clean breakfast, and plenty of stores/ food places in the area