Ratings based on 409 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
Posted Apr 26, 2016 on Hotels
SadPosted Apr 21, 2016 on Hotels
Pool was not open, the website did not mention it it was under repair Breakfast was cold , and no need to go on.
by A verified traveler from Peoria
Posted Apr 18, 2016 on Orbitz
Best place to stay in Mt. Vernon. There for business trip. Have used hotel for 25 years.
Posted Apr 15, 2016 on Hotels
Posted Apr 14, 2016 on Hotels
Remodeling going on, so no pool or sports bar!Posted Apr 11, 2016 on Hotels
We booked this hotel because it said that there was a pool, hot tub and sports bar. Due the the remodel currently going on, it had none of those. When I mentioned it to the front desk person who checked us in, she snipped back that the sports bar is still open in the inside area. When I want a sports bar, I want a place with TV's to watch sports, not a temporary bar built up to sell drinks, so no, the sports bar was not still open. I understand remodeling, but if all of your amenities that people choose your hotel for aren't open, and there are other nice hotels in the area who have nice accommodations for a similar price, you should offer your guests something in return or a lower rate. I even paid for the morning breakfast package for 2 people and while the breakfast was OK, they charged us $3 a glass extra for OJ. The room was nice and the location was good, but I would've booked elsewhere for a similar price if I would've known. Should be very nice after the remodel is complete.
by A verified traveler
Posted Apr 5, 2016
staff not very nice.........................................................................
by Patrick from Glen Ellyn, Il
Great placePosted Apr 4, 2016 on Hotels
Stopped on way back from Florida. Quick, efficient check in. Excellent room.
by Terry from Kohler
Posted Apr 4, 2016 on Hotels
When I booked the res. it didn't mention the pool was being renovated...03/26/16 Good thing I was only staying for one night.
by A verified traveler
Traveling thruPosted Mar 24, 2016
Bed sheets and blankets were wonderfully cozy. It was a beautiful hotel. Larry was very helpful. Female staff at front desk were unfriendly and snotty to co workers.