Front of property

Reviews of Mountain Home Inn

2 out of 5
Mountain Home Inn
963 Highway 62 E, Mountain Home, AR

Reviews

6.2
Rating 10 - Excellent. 40 out of 239 reviews" "
Rating 8 - Good. 57 out of 239 reviews" "
Rating 6 - Okay. 56 out of 239 reviews" "
Rating 4 - Poor. 37 out of 239 reviews" "
Rating 2 - Terrible. 49 out of 239 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Jacob

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property has a lot of long term tweekers living there. Don’t stop with your family.
Stayed 1 night in Apr 2024
Response from RJ on Apr 19, 2024
Hello Jacob,Thank you for your feedback.We understand your concern about the presence of long-term residents at our property. We take the safety and security of our guests very seriously. We have strict policies in place to ensure a comfortable and secure environment for all our guests. If you experienced any specific issues during your stay, we would appreciate it if you could share them with us directly.We are committed to providing a positive experience for all our guests. We hope you'll give us another chance in the future.

10/10 Excellent

Stetson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the politeness of the staff and convenience of the location!
Stayed 7 nights in Feb 2024
Response from Management on Feb 13, 2024
Hello Stetson,We are so glad to hear you had a positive experience at our hotel! We always strive to provide excellent service and a convenient location, so your feedback is truly appreciated. It's fantastic to know that our staff's politeness made your stay more enjoyable.This information helps us understand what we're doing well and allows us to further refine our guest experience.Thank you again for choosing our hotel and for sharing your positive feedback. We hope to see you back again soon!Thank you.

10/10 Excellent

Stetson

Stayed 4 nights in Jan 2024
Response from RJ on Jan 15, 2024
Dear Stetson, Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay at our hotel. Truly you make our day!

2/10 Terrible

Judith

Disliked: Room comfort
Sorry - Can't Recommend
Location was convenient, cleanliness was adequate. Mattress was awful. Felt like foam mattress topper and was like sleeping in what I imagine quicksand is like in that moving is not smooth - there was a lot of friction and drag whenever I tried to move or turn on the mattress.
Stayed 1 night in Dec 2023
Response from RJ on Jan 10, 2024
Hello Judith, Thank you for taking the time to leave us a review. We're happy to hear that you found the location convenient and the cleanliness was adequate. However, we sincerely apologize for the discomfort you experienced with the mattress. We take guest feedback very seriously, and we are immediately taking steps to address the issue with the mattress. We appreciate your honest feedback and hope you will give us another chance to show you the level of hospitality we pride ourselves on.

8/10 Good

Sherry

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Thank you for taking the time to leave us a 4-star review! We're grateful for your business and appreciate your feedback. While we're thrilled you enjoyed your stay overall, We value your opinion and are always striving to improve. If you have any specific suggestions or thoughts, please don't hesitate to share them. We're here to listen and learn.Thank you again for choosing our hotel. We hope to welcome you back soon.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They call it a motel its more of a flop house for all the homeless in the best town in arkansas
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Thank you for your feedback, though we're sorry to hear your visit wasn't up to your expectations.Our goal is to ensure every guest feels welcome and safe. "While we can't speak for the entire town, we strive to contribute to a welcoming and inclusive atmosphere in our establishment. Thank you.

2/10 Terrible

Coltan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RJ on Jan 12, 2024
Hello Coltan, Thank you for sharing your experience with us, We are working on that issue so your next stay will be good.

10/10 Excellent

George

Liked: Cleanliness, staff & service
Convenient , many restaurants nearby. Old motel.
Stayed 1 night in Nov 2023
Response from RJ on Nov 21, 2023
Thank you George, for your review. We're glad you found our hotel to be convenient and appreciate your feedback on the surrounding restaurants. We're always working to improve our property, and we'll take your comments into consideration. We hope you'll consider staying with us again in the future.

10/10 Excellent

Deyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RJ on Nov 19, 2023
Thank you Deyan for your positive response about your stay. We are happy that you had a comfortable stay and hope to see you again in future.

10/10 Excellent

Robert

Stayed 3 nights in Nov 2023
Response from RJ on Dec 5, 2023
Thank you Robert for your time foe review. We will share this satisfaction review to our team members. I hope i will see you in the future in our hotel.Thank you.

2/10 Terrible

Harlan

Stayed 1 night in Nov 2023
Response from RJ on Dec 5, 2023
Hello Harlan, Thank you for your time for review. We checked your reservation, you made reservation but you never been checked in our hotel. According to our hotel policy you can cancel your reservation 24 hour before check in. If you can't make it on time and you was no-show then you have to pay for your first night. Hope you understand about the policy. Thank you

8/10 Good

Kathy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to shopping and restaurants. Quiet, clean, and simple. The staff was very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from RJ on Nov 12, 2023
Thank you Kathy, We are so happy for your kind of your review, We will share this things with our team and housekeeper. We will see you in future.

10/10 Excellent

Derek

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from RJ on Nov 4, 2023
Thank you for taking the time to share your review about your recent stay with us, We are so pleased to hear that you enjoyed your time with this motel. We would love to stay with us again.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Surprise
Pleasant check-in. We had requested "comfort rooms" which was more recently remodeled so we all were pleased with the rooms. They were a surprisingly good value for the price.
Stayed 1 night in Oct 2023
Response from RJ on Oct 28, 2023
Thank you for being our guest Heidi, and for such kind words. We are thrilled to hear of your happiness at the Mountain Home inn! Our team was so excited to hear your comments! We look forward to welcoming you back for a future visit.

4/10 Poor

Charlotte

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was lousy every time you moved your sheets would come off mattress cover to slippery so when you woke up your sheets were in a ball toilet seat was awful needs new one made reservations for room a week before I got there and my room was not available somebody else In it
Stayed 2 nights in Aug 2023
Response from RJ on Aug 27, 2023
Thank you Charlotte for your review. We are sorry for your experience and we are working everyday to make improvements.

4/10 Poor

Bernice

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
dirty
Stayed 2 nights in Aug 2023
Response from Rj on Aug 17, 2023
Thank you Bernice,We do apologize for any inconvenience that this may have caused, please come back and see us again. We promise we will do better stay next time.Thank you.

10/10 Excellent

Jeanne

Traveled with family and small children
Liked: Cleanliness, staff & service
This is not a new hotel by any means. Unfortunately, the pool was inoperable, it was quite a disappointment. However, the people that worked there were so kind. The cable wouldn't work and they came right away. We had kids with us so it was appreciated. Those kids locked the bathroom door and we couldn't get it open. They return with tool after tool until it was resolved. Quite satisfied with what we paid. Service was excellent.
Stayed 3 nights in Aug 2023
Response from Rj on Aug 15, 2023
Hello Jeanne,Thank you for taking the time to share your experience at our motel stay. We thank you for the amazing feedback in regard to friendly staff. Thank you for choosing to stay with us.

2/10 Terrible

Gary

You booked me in mountian home inn, in arkansaw. I needed the mountian home inn, in idaho. I had to pay $129.00 for a room in the correct hotel, plus the 53.00 I paid for in Arkansaw. Not happy!!!
Stayed 1 night in Aug 2023
Response from RJ on Sep 13, 2023
Hello Gary, sorry to hear that, this is mountain home inn Arkansas, Now is too late but if you called before 24 hour earlier your arriving we definitely help on that time.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from RJ on Aug 2, 2023
Thanks John,we sincerely apologize our accommodations did not meet your expectations. Your concerns will be communicated to our team so we can work on addressing about the issues. All the best in your future travels.

10/10 Excellent

DANNY, Little Rock

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and knowledgeable staff !!
Stayed 1 night in Jul 2023
Response from RJ on Jul 26, 2023
Thank you Danny for your recent stay and the review. It will help to make improvement for the future, we look forward to seeing you again.

10/10 Excellent

DANNY, Little Rock

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great and very accommodating staff !!
Stayed 1 night in Jul 2023
Response from RJ on Jul 21, 2023
Thank you for your kind words, Danny, Your feedback means the world to us.

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
much disrepair and lack of cleaning you get what you pay for
Stayed 1 night in Jul 2023
Response from RJ on Jul 17, 2023
Hello Adam,First thank you for taking the time to share your feedback. We would like to express our apologies that you had average experience in our hotel, we are working hard to make comfortable stay for our guest. Hope your next time you can enjoy to stay in our hotel.thank youMountain Home Inn

10/10 Excellent

jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best in town.
Stayed 2 nights in Jul 2023
Response from Management on Jul 6, 2023
Thank you so much for choosing to stay at our hotel and taking the time to share your feedback. We truly appreciate your kind words and are delighted to hear that you had a happy experience during your stay with us.Once again, thank you for your kind words. We strive to provide a happy experience for all our guests, and it's feedback like yours that motivates us to keep improving. We look forward to serving you again soon!

6/10 Okay

THOMAS A.

Traveled with family
Disliked: Property conditions & facilities
Room in disrepair
Stayed 1 night in Jun 2023
Response from Management on Jul 1, 2023
Thank you so much for staying with us and for the feedback.

6/10 Okay

Stan

Traveled with family
Its not the best but for the price it was ok
Stayed 1 night in Jun 2023
Response from Management on Jun 20, 2023
Thank you Mr. Stan for the feedback. Hope to see you back again.

6/10 Okay

Charles

Stayed 2 nights in Jun 2023
Response from RJ on Jul 9, 2023
Thank you for your time and stay at our hotel, we will working hard to make more comfortable for our guest.

10/10 Excellent

Melissa

Traveled with partner, Traveled with pets
Liked: Staff & service
We loved the jacuzzi tub, the soft mattress and pillows. The outlet to the left of the bed didnt work and neither did the light on that same side. The floor was very dirty. We walked on it barefoot and had to wash our feet before going to bed. It was fairly quiet. Overall we had a great time.
Stayed 1 night in Jun 2023
Response from RAM on Jun 12, 2023
Thank you so much Melissa for taking time to write us encouraging feedback. We're so glad to hear that you enjoyed your stay with us. For sure, we will take care of the issue you faced while your stay in that room. Thank you again, hope to see you soon.

6/10 Okay

Heather

Traveled with family
Disliked: Staff & service, property conditions & facilities
My husband and I booked this hotel on Expedia. The pictures looked nice. The older gentleman at the front asked me for my drivers license and debit card. After a few minutes, he handed my cards back and also the room key. He told me what room we were in and the wifi password. I went to our room to put a Redbull in the fridge. I immediately got hit in the face with cigarette smoke. IThe room was made up nicely, other than the smell. We left the door open so it could air out for a minute before we went back to the festival. Around 10:55p.m, my husband and I go to our hotel and it literally smelled like someone had just lit up in our room. Long story short, my husband survived cancer and had to have a stem cell transplant for said cancer. He cannot be around cigarette smoke, his immune system is not great after transplant. He just got over pneumonia that stuck around for 2 months. So my husband and I went to the office to talk to the person running the desk, to see if we could switch rooms. There was a younger guy at the desk this time. I told the young man our issue. This guy responded with “I was up here when you checked in, I heard you request a smoking room.” He tried arguing with me about it for a minute. We quit smoking 3 years ago, my husband even tried to show the guy his port scar. I’m out of space, but the guy was rude and we won’t be back. Be careful where you give your money.
Stayed 1 night in May 2023
Response from RAM on Jun 4, 2023
Hello, Heather thank you for taking time to give us feedback. Miss Heather, "Honesty is our best policy". Thank you.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from RJ on May 29, 2023
Thank you! We are glad to see you enjoyed your stay!

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from RJ on May 12, 2023
Thank you for your time for reviews, we will see you back again.

2/10 Terrible

jeff

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No hot water walls were nasty dirty bathroom think we was the only non resident that booked a room don’t think I’ll use your web site again not happy
Stayed 2 nights in Apr 2023
Response from RJ on Apr 27, 2023
We apologize for an inconvenience you may have had, we hope to serve you better in your future stay.Thank you Mountain Home Inn

10/10 Excellent

Viola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was as advertised. Very clean and fresh. No musty smell at all. Easy parking close to our room. I will book there again.
Stayed 1 night in Apr 2023
Response from RJ on Apr 22, 2023
Thank you Viola,We are glad to see you enjoyed your stay!

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite. The bedroom was nice and the beds where comfortable.
Stayed 7 nights in Mar 2023
Response from Rj on Apr 8, 2023
Hi Angel, Thank you so much for choosing us, it was a pleasure having you here at mountain home inn. We are happy to see your good review and to hear you had a great stay.

6/10 Okay

Emory

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Booked a room wih jacuzzi tub, had luke-warm water at best. Wasn't able to enjoy the jacuzzi (bathtub and sink water were the same). Overall good value for the price, was quiet & seemed clean. Older facility, nice staff.
Stayed 1 night in Apr 2023
Response from RJ on Apr 8, 2023
Hi Emory,Thank you for your time to say some words for your stay.

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay!
Trip was great. Thankful for the electrical outlets so we could hook up our boat batteries. Hotel room was clean and the desk clerk was friendly. Very accommodating hotel and we will be back if we stay in Mt. Home, Arkansas in the future.
Stayed 2 nights in Mar 2023
Response from Rj on Apr 4, 2023
Dear Curtis,Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted you enjoyed your stay and we appreciate your kind comments about our staff. We look forward to welcoming you back soon.

6/10 Okay

Ratasha

Stayed 3 nights in Mar 2023
Response from Rj on Mar 21, 2023
Thank you for taking time to post a rating of our property.Our goal is always to exceed your expectation, If there's anything we can help you with during your next visit, please don't hesitate to let us know.Thank you.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walls needed paint. Very dirty. Cockroach on floor. Tv initially set to spanish and heater did not work and had to move rooms then tv service in second room quit working completely. Staff was nice and tried to accommodate. You get what you pay for.
Stayed 1 night in Feb 2023
Response from Ram on Mar 5, 2023
We thank you for your time spent givinging this feedback. We are sorry to hear about your negative experience staying with us. Thank you for bringing to our attention about those issues you faced in the room. We will definitely share the issues to our team and work on to make comfortable to our guests. Thank you again.

4/10 Poor

Cynthia

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The grounds were filthy. 2 open areas of trash. Certain areas were slightly better.
Stayed 2 nights in Feb 2023
Response from Rj on Feb 22, 2023
Thank you for your words, we are working hard to manage these all.Thank you.

2/10 Terrible

John

Stayed 2 nights in Feb 2023
Response from Rj on Feb 16, 2023
Thank you for your review, We will try to better stay next time for sure. Thank you

8/10 Good

bob

Business traveler
It was all good. Except for the stairs. Clean room great bed and alsome pillows.
Stayed 2 nights in Jan 2023
Response from RJ on Jan 27, 2023
Thank You for your response, it's make us more responsible about our guest service.

10/10 Excellent

Misty

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
For the couples room they had towels folded up like swans!! It was very sweet to walk into. The room was priced very well for a jacuzzi room.
Stayed 1 night in Jan 2023
Response from RJ on Jan 22, 2023
Thank you for your sweet and valuable comments it worth for us

2/10 Terrible

Jodie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First, i notified them i had an additional person with me (3 total) and they still have us a room with one full size bed. I called front desk to see if they had a rollaway bed... no. So then i called to see if we could get a room with 2 beds... sure fit an extra fee. No problem. I go and pay the fee, get the key cards, and get our stuff to the room. Getting the door open was a struggle, but we got in. Then we ventured out on the town, and when we got back, the struggles continued. We used the key card, unlocked the door, then turned the doorknob, which came off in my hand. I was livid at this point. I went to the lobby, and wanted a refund so i could go somewhere else. They refused the refund, and said they'd have someone open the door so we could get our stuff out. In the meantime, they did open another room so we had somewhere so be while we waited on our stuff. Ironically, we could watch while they broke into the room our stuff was locked in. After we were able to get our stuff, we got settled in the third room of the night. We found that the tv didn't work in that room. (No shocker at this point.) Then also found out that the toilet was plugged up and wouldn't flush. I wasn't about to complain at that point. I just wanted sleep. I was never happier to leave a motel in all my life.
Response from Ram on Dec 23, 2022
Thank you so much Jodie for staying with us and sharing your experience and comments regarding your stay in our hotel. We take our guests comments very seriously and we are very sorry about the issues you faced. This has been forwarded to our Management Team. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excellent

Mike

Stayed 5 nights in Nov 2022

6/10 Okay

Roger

Stayed 1 night in Nov 2022

10/10 Excellent

Summer

Stayed 2 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The room was welcoming, nice and clean.
Stayed 2 nights in Oct 2022
Response from Bik on Oct 30, 2022
Thank you so much for your positive feedback. see you again.

10/10 Excellent

April

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room seemed clean and fairy nice but there were bugs, I killed three small roaches and a few small beetles, was pretty unhappy about that!
Stayed 1 night in Sep 2022
Response from Rj on Sep 22, 2022
Thank you for feedback! we will keep trying to do better. Your next visit will make you happy.

8/10 Good

Tony

Liked: Staff & service, room comfort
Alright place
Decent place to stay buy #safemoon
Stayed 1 night in Sep 2022
Response from Rj on Sep 19, 2022
Thank you for your feedback!

8/10 Good

Steve

Stayed 1 night in Sep 2022