Exterior

Reviews of Hampton Inn Mountain Home

2.5 out of 5
Hampton Inn Mountain Home
955 Coley Dr, Mountain Home, AR

Reviews

8.2

Very Good

Rating 10 - Excellent. 146 out of 332 reviews" "
Rating 8 - Good. 106 out of 332 reviews" "
Rating 6 - Okay. 43 out of 332 reviews" "
Rating 4 - Poor. 24 out of 332 reviews" "
Rating 2 - Terrible. 13 out of 332 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

melissa, Lagrange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Joe

Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Mountain Home

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great. Property is clean and organized.
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel were friendly. Was undergoing renovations, needed an update. Should be full stars once completed.
Stayed 1 night in Dec 2023

6/10 Okay

Charles

Traveled with family
Disliked: Cleanliness
Breakfast was good. Room Floors were very dirty.
Stayed 3 nights in Nov 2023

8/10 Good

Claudia, Berryville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to main road staff super friendly
Stayed 1 night in Oct 2023

2/10 Terrible

JOHN

Disliked: Cleanliness, property conditions & facilities, room comfort
not worthy of name
poor set up in all cases. Room for a very tall person. Shower head un reachable. bathroom door sticks to floor causing injury. no light in fixture. no drawer knobs. Tp dispenser out of reach.
Stayed 1 night in Oct 2023

10/10 Excellent

Sadie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Comfortable, Clean, and Well Maintained. Hampton Inn nevers disappoints.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 1 night in Sep 2023

2/10 Terrible

melanie

Stayed 1 night in Sep 2023

6/10 Okay

paula

Liked: Staff & service
Needs updating
Stayed 2 nights in Sep 2023

10/10 Excellent

THOMAS

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was helpful and accommodateing.
Stayed 1 night in Aug 2023

6/10 Okay

Cory

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updated
For a Hampton is was the worst one I’ve ever stayed at in the United States, it’s in need of serious upkeep especially the showers. Room smelled like urine, I’d choose another location in the area even if your a rewards member like myself. Not worth it when they’re are plenty of nice boutique style hotels in the area.
Stayed 1 night in Aug 2023

2/10 Terrible

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Alicia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so sweet and helpful, and the breakfast was delicious!
Stayed 1 night in Aug 2023

8/10 Good

Sidney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a phenomenal receptionist/host. She actually had a great, friendly personality. During their shift change over the younger gentlemen was pretty great too but we didn't have much interaction.
Stayed 1 night in Aug 2023

10/10 Excellent

Bonita

Stayed 2 nights in Jul 2023

10/10 Excellent

BRIT K

Stayed 1 night in Jul 2023

8/10 Good

Destyni

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, a bit dated but we were happy to have a clean place to sleep and didn’t need anything fancy. The pool and hot tub felt amazing but had so many chemicals in them, our entire party’s eyes were burning. At least you know it’s clean! The breakfast had many options, the food was decent.
Stayed 1 night in Jul 2023

8/10 Good

Alan, trappe

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

2/10 Terrible

Rebecca

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
First thing there was an awful smell coming from pool room on first floor. Sink would not drain; no hot water in room! Pool & hot tub was contaminated and closed . Goody guy working the desk. People in front of us left without hesitating to stay. It was horrible we left!!!!!
Stayed 1 night in Jun 2023

4/10 Poor

Tom

The property was well worn, but clean. The pool was not working, with basic lawn care needing to be done around the property. We were set to stay two nights but left early to make a one night stay. The housekeepers smoked right outside one of the entrances and had an ash bucket at the door. The were friendly though and our check in was quick and easy. Won’t go back to that location in the future.
Stayed 2 nights in Jun 2023

10/10 Excellent

Amanda

Stayed 1 night in Jun 2023

10/10 Excellent

Mark, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

6/10 Okay

Jennifer

Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that would have made this trip better, was a more comfortable bed. The staff is friendly, property is clean.. Will for sure stay here again when in the area.
Stayed 1 night in Mar 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Mary Kate

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and run down
Where to start? Well, check-in was uneventful and the person at the front desk was super nice. We made our way up to the room and found out quickly that the toilet was broken. Besides that there were stains on the chair that I didn't want to know about. Got switched to a new room and more stains, this time on the bed platform and chair. But the toilet was working and, really, we booked this hotel for the hot tub. Do not book this hotel for the hot tub. I've taken hotter baths. The beds are creaky and SO uncomfortable. And our shower handle was broken in the new room, it migrated on its own, so the water was either scorching or freezing. Oh! And our room smelled like pizza from the moment we got in there. I'll stick to the Quality Inn from now on.
Stayed 2 nights in Jan 2023

4/10 Poor

Michael

Traveled with family
Disliked: Property conditions & facilities
Room was small. Bed was a standard size, not queen size. Shower was hard to regulate water temperature. Lighting was dim.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I arrived at 2:15 and they would not let me check in until 3 they had no rooms cleaned supposedly. Told me to come back in 30 minutes. When I can back she had one room clean and asked me to wait on the second. I went back down to the front desk at 3:30 to see if my room was available and she told me to pick which one on the first, they had several available as my room on the second was not ready yet. I did not request the second floor but it’s where they wanted me so my convenience didn’t matter. We went to dinner and the key did work when we returned I waited at the front desk ringing the bell for 20 minutes to get another one. She was doing laundry as I was saying hello she could not hear me in the back.
Stayed 1 night in Dec 2022

6/10 Okay

Gwenn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Should have been told the hot tub was not working—big part of why we picked this hotel.
Stayed 1 night in Dec 2022

10/10 Excellent

Leann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did great job! I would recommend my friends and family.
Stayed 1 night in Nov 2022

10/10 Excellent

Terrence J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk people! Breakfast was great!
Stayed 2 nights in Oct 2022

10/10 Excellent

Evan, Calabasas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was basic clean hotel.
Stayed 2 nights in Oct 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service, charged me twice
The hotel was super nice. I reserved a room online and used Apple Pay. Once I got to hotel they said my payment didn’t work so they needed my credit card to pay again, I pulled up my banking info and showed them it had already gone thru my bank and they said oh that will go away once you pay this. So they next morning I still had two 192 dollar bills in my bank account, one from my online reservation and the other when she made me pay again. I went to the front desk that morning and the lady was super nice and said oh the reservation worked she shouldn’t have made you pay again and said she would reimburse me for that one and I thought she did with me right there. We leave and 30 mins down the road I realize she only reimbursed 160 even tho I had payed 192 twice. I was like well at least it’s 30 dollars. Well now they took that 160 off that they reimbursed me and charged me 160 again. I have tried to call and have not got help. So I reserved a room online and got charged 192 and then they made me pay 192 again and then they skimped me and gave me 160 back and now have charged me 160 again. I literally just rented a room and was trying to have a nice stay and got charged 352 dollars for it!
Stayed 1 night in Oct 2022

6/10 Okay

Gina

Liked: Cleanliness, property conditions & facilities, room comfort
No bar/lounge
Too expensive for the amenities they have. There is no bar/lounge which it stated in the amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Judy

Stayed 1 night in Oct 2022

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking room for boats/trailers. Lady at front desk offered me the breakfast bar before it was open. Such a nice gesture as I was in a hurry for a fishing tournament. Very accommodating
Stayed 2 nights in Sep 2022

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Check i was quick and painless. Room and other parts of the facility were pretty well maintained pretty clean. My only downer was the bed was not terribly comfortable. Overall a good stay, and would stay again.
Stayed 1 night in Sep 2022

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall it is a fine hotel. It is dated and in need of updating but it was what I needed for a single night stay. Staff was friendly.
Stayed 1 night in Aug 2022

4/10 Poor

Michele

Traveled with family
Disliked: Staff & service
We arrived at 1:30 and were told check-in was at 3. Other rooms were ready - just not the one assigned to us. They refused to give us a room that had already been cleaned, claiming it was too much work. Told us to come back after 3. There was 2 other cars in the parking lot! Staff was lazy!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Karl

Liked: Cleanliness, staff & service
Very nice!
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. The night staff was awesome. The daytime staff was extremely unfriendly
Stayed 1 night in Jun 2022

4/10 Poor

stacy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never will i stay again horrible customer service
Clean hotel safe area. However our experience with front desk clerk who checked us in was horrible. She was incompetent. Charged my card after telling her i paid online. Not once but twice. I had to call my credit card company to get this corrected. She kept making statements that felt like she thought i didnt belong at this hotel .While clearly starting at my tattoos she said " your credit card will be charged for damages or in case you decide you like our towles better than yours, but nothing personal to you ." Absolutely made me feel unwelcome.
Stayed 2 nights in Jun 2022