Outdoor pool

Reviews of Holiday Inn Express Hotel & Suites Mountain Home, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 149 out of 319 reviews" "
Rating 8 - Good. 97 out of 319 reviews" "
Rating 6 - Okay. 40 out of 319 reviews" "
Rating 4 - Poor. 18 out of 319 reviews" "
Rating 2 - Terrible. 15 out of 319 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 10 days visiting family. Staff was always wonderful and helpful, daily breakfast was good, hotel is clean. Only complaint is the beds weren’t very comfortable for a longer stay.
Stayed 10 nights in Feb 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here multiple times, and have always had a great stay. This is one of my favorite spots.
Stayed 1 night in Nov 2023

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Breakfast was very good. Buscuits and gravy, bacon eggs. Good coffee.
Stayed 4 nights in Nov 2023

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very enjoyable very clean staff very friendly Breakfast very good. Notice less use of plastics
Stayed 2 nights in Sep 2023

2/10 Terrible

Gregory

Traveled with partner
Disliked: Amenities
They did not have my reservation so I could not check in.

10/10 Excellent

Kenny

Stayed 2 nights in Sep 2023

10/10 Excellent

MARTHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we were disappointed with was the noise from heavy walking in the room above our room at 4 am every morning. I won't stay on the first floor again.
Stayed 4 nights in Sep 2023

2/10 Terrible

Angie

Traveled with family
Disliked: Amenities
This is the wrong location. We tried to cancel and no one would help us.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Arline

Stayed 1 night in Sep 2023

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robert checked us in and was so AWESOME
Stayed 1 night in Aug 2023

6/10 Okay

Darin

Stayed 1 night in Jul 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, breakfast options were not as good as other holiday inn properties
Stayed 3 nights in Jun 2023

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with updated design and furnishings. Friendly, efficient staff.
Stayed 1 night in Jun 2023

8/10 Good

Earl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was what we expected.
Stayed 3 nights in Jun 2023

2/10 Terrible

Philip

Stayed 1 night in Jun 2023

8/10 Good

donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Rory

Stayed 1 night in May 2023

2/10 Terrible

KEITH

Inflexible
Stayed 1 night in May 2023

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice, clean hotel. Great breakfast. I was pleasantly surprised and would definitely stay again.
Stayed 2 nights in May 2023

4/10 Poor

Cindy

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were not ready by the 3pm check-in time. We weren’t able to check into our room before we had to leave for other activities which was quite inconvenient since we planned our arrival specifically so we would have time to check-in and get ready to leave.
Stayed 1 night in Apr 2023

2/10 Terrible

Pamela

Stayed 2 nights in Apr 2023

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great from check in to check out. Great breakfast, my room got upgraded cause of an issue with the room I booked, on site staff very helpful and polite.
Stayed 2 nights in Mar 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs some repairs
Overall a very nice day, no significant service issues. However, we were in room 302 and it was really quite noisy at times. There was some loud fan that was running all night and the other times that we could hear it sounded like it was right outside our door. Also, there were mechanical parts from some sort of air conditioner or some thing sitting right outside our door. Also, the Security latch on our door was broken off and had not been fixed and the toilet paper holder in the bathroom was wobbly and seems about to fall off of the wall.
Stayed 1 night in Jan 2023

10/10 Excellent

Barbara

Stayed 1 night in Dec 2022

8/10 Good

Erika

Liked: Staff & service, property conditions & facilities, room comfort
Need to mop
Everyone was great. The room had a fine powder on the floor and the footprints of prior tenants were still all over the floor.
Stayed 1 night in Jan 2023

8/10 Good

tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convient location bad or no ice
Stayed 2 nights in Nov 2022

10/10 Excellent

Maureen

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were very accommodating and helpful. Room was large cleen and quiet. Hot breakfast was adequate with multiple choices. Coffee was very good. There were also in room Keurig coffee makers.
Stayed 2 nights in Nov 2022

8/10 Good

Bob

10/10 Excellent

Denice

10/10 Excellent

Kameron

Liked: Cleanliness, property conditions & facilities
The place was nice and amazing! I loved their breakfast and their lights! I didn’t hear any commotion from other guests so i was able to rest and relax well
Stayed 2 nights in Oct 2022

10/10 Excellent

Cindy

Stayed 1 night in Oct 2022

10/10 Excellent

Candy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Karl

Stayed 2 nights in Oct 2022

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2022

10/10 Excellent

Brandice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was beautiful! Loved the updated decor, ambient lighting was great and LOVED the lighted mirror in the bathroom. The only negative I would say is the parking lot needs more lighting at night.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
It was recently updated! My wife loved the decor of the hotel and the rooms. It was really well done.
Stayed 5 nights in Sep 2022

4/10 Poor

Helen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy check in and out
Stayed 1 night in Sep 2022

8/10 Good

Anabelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good!
Stayed 2 nights in Sep 2022

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2022

8/10 Good

Tracey, Palatine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the outdoor pool. Wish they kept the jacuzzi (currently boarded up)
Stayed 4 nights in Jul 2022

6/10 Okay

ARIEL

Traveled with family
Liked: Cleanliness, amenities
Air conditioner blower had only one speed. Could not adjust room a/c temperature and blower speed. It a was extremely cold
Stayed 2 nights in Jul 2022

4/10 Poor

Kara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They just remodeled and it looked very nice. But I feel they reopened before they were ready. The a/c in the lobby didn’t work and it was 100 degrees outside. So it was uncomfortable checking in and eating breakfast. There was no ice available, first floor machine didn’t work, second floor didn’t even have one yet and third floor wasn’t even plugged in. Our toilet wouldn’t flush the last 15 hours of our stay, and we requested help twice. No one answered when you called front desk. Went down in person and had to ring bell and wait. When checking out they couldn’t even provide me a receipt. Had me leave my email address to send me one but as of this review still haven’t received it.
Stayed 2 nights in Jul 2022