Outdoor pool, a waterfall pool, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews of Ezulwini Game Lodges

5 out of 5
Ezulwini Game Lodges
Ezulwini Game Lodges, Olifants, West Nature Reserve, Greater Kruger, Hoedspruit, Limpopo

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 4 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jay, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Safari Trip
Only had time for a 3 day (2 night) safari trip but Ezulwini made it completely worthwhile. They bent over backwards to accommodate any request and took care of every detail. The game driver and tracker were very friendly but also professional, we would recommend this lodge to anyone from kids to seniors.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Jay - thank you so very much for taking the time to let us know that you had a wonderful time at Ezulwini Lodges, we appreciate it. Please do feel free to come back and visit - you will be very welcome.

8/10 Good

Verified traveler

Liked: Staff & service
Very good safari option
The friendliness and warmth of the staff was the highlight. They went out of their way to ensure a pleasant stay
Response from Reservations at Ezulwini Lodges on Jun 28, 2018
Dear Ezulwini Guest - thank you very much for taking the time to provide feedback about your stay. We would very much welcome the opportunity to host you again, and hopefully exceed your expectations with a 5 rating. Please feel free to contact us at any time in the future. We truly enjoy seeing our returning guests.

8/10 Good

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to get there on your own... but when you manage to reach the place... wow, Exceptional environment!
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Ezulwini Guest - thank you very much for taking the time to provide feedback about your stay. We would very much welcome the opportunity to host you again, and hopefully exceed your expectations with a 5 rating. We are very happy to assist with providing guidance on how to travel within South Africa and getting to our lodges. Please feel free to contact us at any time in the future. We truly enjoy seeing our returning guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lodge
It was a great place to stay staff was professional and made our stay that much better.
Response from Reservations at Ezulwini Lodges on Jun 28, 2018
Dear Ezulwini Guest - thank you very much for taking the time to provide feedback about your stay. Thank you for your kind words regarding our staff - we truly are a family at Ezulwini Lodges and take pride in everyone who works here. We would very much welcome the opportunity to host you again, and hopefully exceed your expectations with a 5 rating. It would be great to know how much better we can do, please feel free to contact us at any time in the future. We truly enjoy seeing our returning guests.

10/10 Excellent

Mike, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in its class
I enjoyed my stay at Ezulwini very much. While it may not be an ultra luxury resort, it is very nice and well kept and provides a feel like you are among family (albeit in the middle of the bush). I went solo on a business trip and was treated great. Food was still brought for about ten people and it was fresh and very good. Sean, the manager, hung out having beers with me and discussed south Africa, and on another night showed us the beautiful wine cellar. That same night, a full barbecue with African song and dance was given by the employees and it seemed authentic and was great. Finally, the driver and tracker Lawrence and Conrad were unbelievable and really made the experience. They went above and beyond and I actually saw all big 5 on my first tour out. I stayed at the more modern and larger Billy's lodge but also took a ride over to River and you can't go wrong either way. I highly recommend Ezulwini for the value offered in that price range and would definitely return.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Mike thank you very much for your feedback regarding your stay at Ezulwini Lodges. We were so pleased to know that you had a great time. You may like to know that following some major work over the last year or so our lodges are now offering an even more luxurious experience for our guests. You can see some of this via our website. It would be great to see you if you ever get the opportunity again, we look forward to welcoming any of our returning guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Safari!
The 2x daily safari drives were incredible! The Guides, Tracker and Hostess made the stay extra special.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Ezulwini Guest - thank you very much for your feedback regarding your stay at Ezulwini Lodges. We were so pleased to know that you had a great time and were very well looked after by our staff, thank you for sharing that with us. It is amazing what you can see on the wonderful Sundowner and Sunrise Game Drives - our sightings have been incredible recently. You may like to know that following some major work over the last year or so our lodges are now offering an even more luxurious experience for our guests. You can see some of this via our website. If you ever get the opportunity again it would be great to see you, we look forward to welcoming any of our returning guests.

2/10 Terrible

Naylor Lee, Byron Bay Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
do not recommend
The Lodge is very untaken care off, needs some restoration, way over prized. the best thing were Laurens the driver and Richard the tracker and Ruth and Glory who work in the restaurant. The whole experience of the lodge was very disappointing. I have been travelling around South Africa, Namibia and Botswana the last 7 years, and this was one of the worst places. Way too overpriced for how run down the place is. There are many places close bye that offer so much more. The photos are very misleading.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Naylor Lee thank you very much for your feedback following your stay at Ezulwini Lodges. We are sorry to learn that we have not met your expectations during your time at our lodges, that is very disappointing, but are grateful for your comments, these have been taken on board and addressed where possible. However, we were pleased to know that you were very well looked after by our staff, thank you for sharing that with us. You may like to know that following some major work over the last year or so our lodges are now offering a more luxurious experience for our guests. You can see some of this via our website. Perhaps if you ever get the opportunity again you would see the changes and it would be great to see you, we look forward to welcoming any of our returning guests.

10/10 Excellent

Andrew, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel I have ever stayed at
Lawrence, Lauren, Rex and Frans gave first class service 24/7. It is a luxury boutique safari experience with the needed rustic appeal.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Andrew - thank you very much for your feedback regarding your stay at Ezulwini Lodges. We were so pleased to know that you had a great time and were very well looked after by our staff, thank you for sharing that with us. We are sorry that you weren't able to stay with us for longer but you may like to know that following some major work over the last year or so our lodges are now offering an even more luxurious experience for our guests. You can see some of this via our website. If you ever get the opportunity again it would be great to see you, we look forward to welcoming any of our returning guests.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Planned a safari and experienced MUCH more
Ezulwini was a wonderful experience. We stayed at both the River Lodge and Billy's Lodge -service and staff at both locations was outstanding, staff were attentive and genuinely pleasant. We planned our safari to enjoy the wonders of the Bush and ended being as delighted by ournLodge experience as we were the incredible surroundings.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Ezulwini Guest - thank you very much for your feedback regarding your stay at Ezulwini Lodges. We were so pleased to know that you had a great time and were very well looked after by our staff, thank you for sharing that with us. We always recommend that guests stay if possible at River and Billy's Lodges - that way you get to experience the best of both worlds. The incredible riverine flora and fauna and then the open plain aspect too. You may like to know that following some major work over the last year or so our lodges are now offering an even more luxurious experience for our guests. You can see some of this via our website. If you ever get the opportunity again it would be great to see you, we look forward to welcoming any of our returning guests.

4/10 Poor

Andreas

Disliked: Staff & service
Gute Safaris, ungepflegte Anlage, grausames Essen
Insgesamt lässt sich sagen, dass die Lodge etwas wenig gepflegt/gewartet ist. Das Grundstück ist naturbelassen, was sich einerseits sehr schön anhört aber in Realität nur ein verwildertes Grundstück ist und der Ausblick zum Fluss dadurch eher eingeschränkt ist. Hier fehlt einfach ein Gärtner, der eine gute Balance zwischen Gartenpflege und Natur findet. Die Pools waren verdreckt und trüb. Die Auflagen der Liegen waren schwarz vor Dreck, die Toiletten spülen einen Haufen meist nicht weg, die Lounge-Sessel im Foyer sind verschlissen und es gibt nichts blühendes fürs Auge. Man könnte der Meinung sein, dass diese Details nicht wichtig sind, da man vornehmlich zum Tiere anschauen die Game-Drives nutzen möchte, die 2x täglich um 05:30 und 16:00 Uhr stattfinden. Aber in der Zeit von 10:00 bis 16 Uhr ist man in der Lodge und ärgert sich über die ungepflegte Anlage und nicht existenten Service. Zu den Game-Drives würde ich sagen, dass diese durchweg gut waren und wir alle Big Five in 2 Tagen gesehen haben. Wirklich enttäuschend ist die Gastronomie und Service eher die Qualität einer südafrikanischen Bergwerkskantine. Fisch und Gemüse waren tiefgefroren, das Fleisch zäh und mit Fertigsauce und Mittags gab es Fertigpizza. Die meisten Gäste der Lodge kamen aus den USA, die den Aufenthalt bei Auktionen quasi Blind ersteigert haben und das Essen aus den Fastfood-Restaurants gewöhnt waren. Mein Tipp: Es gibt deutlich bessere Lodges zum halben Preis die bessere Gastgeber sind.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Guest - thank you very much for your feedback. We are very disappointed that you did not enjoy your stay. We do take on board feedback as this helps us to understand our guests needs and requirements and where necessary make improvements. However, we do feel that we already have exceptional accommodation, grounds and of course wonderful staff. The owners of Ezulwini Lodges care very deeply about environmental impact and to be at one with nature. Whilst our grounds are carefully tended they are not cultivated to appear anything other than part of the local landscape. Unfortunately during your stay we did experience some heavy rain showers (we very much welcome the rain) which did have an impact on our ability to keep our pools in a pristine condition. This is something that we are very sorry about. Although we don't have corroborating evidence of poorly maintained facilities including the furniture I would hope to reassure yourself and future guests that everything at both River and Billy's Lodges is perfectly in order and furnished to a very high standard. Many of our guests who travel to Ezulwini Lodges do so to enjoy a peaceful, tranquil and most of all relaxing stay. Although we can offer alternative tours and excursions - our guests only have to ask and we will be happy to arrange. We hope that the above has gone some way to answering the points you have raised and we would very much welcome a return visit from you should you wish to, just to show you how beautiful our lodges are.

6/10 Okay

reyss, france

Liked: Cleanliness, room comfort
GAME DRIVE SUPERBE
Très belle situation dans réserve privée. Chalet moderne, bien aménagé et propre. Ranger et Tracker très professionnel et passionné (le point fort). Repas ne correspondent pas à la catégorie Luxe : midi pas de choix et soir deux offres. Personnel à professionnaliser (tenue vestimentaire) pour justifier le prix. Comparé à d'autres lodges en réserve privée, ne justifie pas le prix demandé.
Response from Reservations at Ezulwini Lodges on Jul 26, 2018
Cher Ezulwini Guest-Merci beaucoup de prendre le temps de fournir des commentaires sur votre séjour. Nous sommes désolés que vous étiez mécontents des uniformes du personnel et des prix lors de votre séjour dans nos loges, mais je vous remercie beaucoup pour vos commentaires honnêtes. Nous sommes un Lodge de luxe et nous sommes fiers de nos normes élevées et il est décevant de savoir que vous sentez que nous n'avons pas rencontré ces pendant votre temps avec nous. Nous serions très heureux de l'occasion de vous accueillir à nouveau, et nous espérons dépasser vos attentes avec une note de 5. Il serait bon de savoir comment beaucoup mieux que nous pouvons faire, s'il vous plaît n'hésitez pas à nous contacter à tout moment à l'avenir. Nous aimons vraiment voir nos clients de retour.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dricks viktigt
Personal "krävde" dricks och de var inte nöjda även om de fick flera hundra kronor i dricks.
Response from Reservations at Ezulwini Lodges on Jun 27, 2018
Dear Ezulwini Guest - thank you very much for providing your feedback following your stay at our lodges. We were sorry to note the details about our staff expectations and tipping. Your comments have been noted and addressed. Thank you for raising this with us. Unfortunately many travellers to Africa (and generally all across the world) do have some experience of gratuity or tipping issues and as many come to know it is very much an expectation for many. For some guests travelling from Europe it can be an uncomfortable experience. However, hopefully this explanation has eased some of your concerns. We would love to be able to see you again at Ezulwini Lodges, perhaps you might visit again in the future. You would be very welcome.