I feel quite conflicted about our stay at the resort. It was a mixture of both good and bad. We really tried to enjoy ourselves and ignore small imperfections, but things continued going wrong for us. In our room alone we experienced a broken sliding door, broken window handle, dirty coffee cups (both), and smelly towels. Outside of the room were things like being told we could order off the menu, but after ordering being told the kitchen is too busy we should eat buffet - a complete waste with children. I started feeling bad about being perceived as a problematic guest with my complaints, so just tried to ignore some things. The resort can be amazing, but there are a lot of little things that need to change. Management really appear to do their best and were always accomdating, but there seems to be a split in terms of staff demeanor.