4 outdoor pools, pool umbrellas, sun loungers
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Reviews of Protea Hotel by Marriott Polokwane Ranch Resort

4 out of 5
Protea Hotel by Marriott Polokwane Ranch Resort
25 km south of Polokwane on the N1, Polokwane, Limpopo

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 103 reviews" "
Rating 8 - Good. 37 out of 103 reviews" "
Rating 6 - Okay. 7 out of 103 reviews" "
Rating 4 - Poor. 3 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Zikhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family getaway spot
One of the best family getaway spots. Staff and people are always so friendly and helpful. Resort has everything you need.
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family break.
What an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.
Stayed 1 night in Sep 2023

6/10 Okay

Husein

Traveled with family
Liked: Cleanliness
Good hotel but poor housekeeping
Initial check in extras were not in room. Lounge and dining areas were locked, had to go back to reception to get it unlocked. No shampoo etc in bathrooms. Had 2 rooms booked, the 1 had extras like welcome drinks the other did not. Bathroom drains in shower blocked.
Stayed 2 nights in Apr 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
My family enjoyed our stay at the Ranch resort. The golf chalet was extremely spacious, well laid out, and clean. We were greeted in the chalet with fruits and 2 bottles of wine- very nice touch. The hotel is also very lush with lovely plants and trees all over. The only down side was that the activities were a bit pricey. Otherwise we would definitely stay at the resort again.

4/10 Poor

Husein

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Great resort but really poor service
The resort itself is great and accommodation is comfortable and facilities decent. Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there. On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be. The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well. Ground staff are quite friendly and helpful.
Stayed 2 nights in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Nozipho

Stayed 1 night in Oct 2022

10/10 Excellent

KATHERINE

Traveled with group
Liked: Cleanliness, staff & service
Very clean
Stayed 1 night in May 2022

8/10 Good

Monwabisi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Kgoroane Karabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous service
Our stay was amazing. Everything was just perfect
Stayed 1 night in Dec 2021

10/10 Excellent

TSHOLOFELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Sumeya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
Beautiful, peaceful accommodation with tons of activities and attractions for the whole family. Requires a few modern updates such as Smart TV. Wifi is also not consistent.
Stayed 1 night in Dec 2021

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

MJ

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to be
It is breath taking
Stayed 2 nights in Nov 2021

10/10 Excellent

Citation Travel

Liked: Cleanliness, staff & service, property conditions & facilities
Always get what I expect at Protea. Great stay.
Stayed 1 night in Nov 2021

10/10 Excellent

Marc LB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class resort
What an absolute gem. Everything was perfect. Starting at the entrance gate to the reception, room, restaurant. Everyone goes out of their way to make you feel at home. Will definitely be back with the family.
Stayed 2 nights in Nov 2021

8/10 Good

Motlalepula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and cleanliness
The room I was given had a dirty carpet which made the whole room stuffy, after complaining, the guy who checked me in (Andrew) was very helpful. He organized another room without carpet for me. The room was extra clean, and the bed very comfortable. It was the revamped side.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at the Ranch
Amazing new revamped rooms. Lucky to have stayed in one. Friendly and professional service. Clean and wonderful bed linen. Only criticism is that the bed was horrible and very well slept in and the food was average, my rump was incredible tough. Will definitely come again.
Stayed 1 night in Jan 2021

10/10 Excellent

Tumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Mphata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

kia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Tshifhiwa

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Misrepresentation
I had the worst experience at this place, the staff was so disappointing and dogey. I booked online for a beautiful hotel room with garden view and a balcony. Looked nice on booking.com however when I got to reception the guy drove us to outside rooms/chalet with flying bugs and he was literally kicking them off the entrance. I told him it's not the Room I booked on the internet, he said he was just doing us a favour by offering us a nicer Room. I refused then he took us to another Room which was not the best in terms of cleanliness and everything I saw online but I accepted. No garden view and balcony. I was fine with it. I then booked on Saturday on booking.com this time it was a king bed room and I had to pay for it online and I did I trust bookinng.com I use it all the time. When I got to the reception same guy says there are no rooms available but he do us a favour and find me a single room, my friend asked if it was the same price and the guy changed the story and said I actually didn't have a booking as I haven't paid, told him and showed him the confirmation and text from the bank, he had asked for a booking confirmation number which I gave him and he starts blaming the website which is a lie he then called the manager I think who was very rude and not informed as he refused to listen to me about online payment he said it's impossible, it's over an hour now of back and forth to get accommodation which I paid for. I will be sending an official complaint this was painfu
Stayed 1 night in Nov 2019

6/10 Okay

Gidion

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quick in and out so difficult to rate properly. Bed was not comfortable though.
Stayed 1 night in Nov 2019

10/10 Excellent

Mapule

Stayed 2 nights in Nov 2019

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 1 night in Jul 2019

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is perfect but had the problem with the door which we could not open every time we had to go to the reception for them to ask someone to open the door room 90. The poor service is based on the door that could not open with the key they gave us.
Stayed 2 nights in May 2019

8/10 Good

KIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Phumzile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Vusi

Liked: Staff & service, room comfort
Disliked: Cleanliness
A Resort that is willing to listen
There was a huge improvement on the Resort as compared to our previous visit. Priscilla at the front desk was superb and helpful. Great meals at the Restaurant. Golf suites always spacious and great for a family. Beds & linen were comfortable. Furniture & fittings were kept in good condition, so as the garden. However, the Rooms, especially, the bathrooms are not cleaned properly. There was a lot of old dead insects as well as some spider-webs around the unit. Crumbs of food-stuff were never cleaned on the couches. The Resort ticked most of the correct boxes with an exception of the Housekeeping. Some very visible cracks in the unit need some attention. Room service will also make a huge difference.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Matshwene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always refreshing to be at The Ranch.
This is not my first time here, but every time I come here, I find the people very welcoming. The decoration and landscape are the best. Rooms are well airconditioned. Polokwane is hot.
Stayed 7 nights in Oct 2018

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AT THE RANCH POLOKWANE
A LOVELY PLACE TO STAY AND RELAX. THE GOOD EXPERIENCE IS PREDICTABLE.
Stayed 1 night in Sep 2018

8/10 Good

Linda

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good
Stayed 2 nights in Aug 2018

10/10 Excellent

Ruth, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with great amenities for the family
Excellent Food and Service. Great Bar, Golf Course and the Lion/game drive is outstanding!!!!!!! This is my third time here. Love it
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Sprawling sport hotel
The hotel is impossible to reach from the N1 but the web site map suggests that it could so wasted time finding it. Gardens were lovely and the setting was reasonably quiet considering it is alongside the R101. The room was “tired” and the bathroom Well past it’s best. The room smelled of smoke and only later did we discover there were non-smoking rooms. We were not offered this alternative at reception. Unfortunately we stayed on a Sunday and the main restaurant was closed. The other restaurant/cafeteria was very basic.
Stayed 1 night in Feb 2018

8/10 Good

Nomea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was perfect. Wish it was more nighys stay.
Had a perfect one night stay and enjoyed the tranquility of the place. Will certainly go back there soon.
Stayed 1 night in Feb 2018

10/10 Excellent

Ipfani, Polokwane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort
It was fabulous

8/10 Good

AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice resort for a family outing
The room wasn't ready on time, so had to wait 30 mins, but it was neat, well equipped and and well maintained. The family enjoyed the stay. Breakfast was average.
Stayed 1 night in Oct 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
ARRIVED AT SERCURITY GATE ALLOWED IN CHECKED IN QUICKLY beautiful rooms and very helpful could not ask for more
Stayed 1 night in Apr 2017

10/10 Excellent

Kea, Hamilton, ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
awesome

10/10 Excellent

John, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight at a relaxing venue
The GPS seem to take us a long way round but once there the hotel is very well kept and we had a delightful large double room with excellent bathroom. Dinner and breakfast enjoyable.

8/10 Good

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place - Will Recommend to anyone
Great Place. Good & Friendly Service. They have the right recipe. Will go back any day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and adequate. Reception staff were very friendly and the porter who showed us in was kind enough to ensure we were settled. The windows have mosquito covers which helps for those hot evenings. The only downside to the room was the lighting as there was only one side table lamp to illuminate the room. We enjoyed the heated pools, restaurant service and food, game drives and walking around the hotel premises which have the most amazing gardens and facilities to keep the entire family entertained. Overall, our stay was superb.