Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 49 reviews" "
Rating 8 - Good. 13 out of 49 reviews" "
Rating 6 - Okay. 14 out of 49 reviews" "
Rating 4 - Poor. 7 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023
Response from Robert on Oct 30, 2023
Thank you for the 10/10 review We would love to hear what made your experience at The Winkler Hotel

8/10 Good

EW

Stayed 1 night in May 2023
Response from Robert on May 8, 2023
Good Day Thank you for your review We hope you enjoyed the sporting festival and we will see you next year again

10/10 Excellent

Plant service parts

Stayed 1 night in Mar 2023
Response from Grant on Mar 22, 2023
Good day,Thank you for the great review

8/10 Good

Livit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tranquility
Stayed 1 night in Sep 2022
Response from Robert on Oct 11, 2022
Thank you for your reviewThe Gardens are lovely to walk around with a partner, we could even arrange a picnic for you on your next stay

8/10 Good

Livit

Liked: Staff & service, amenities, property conditions & facilities
It is an older model with modern finishing.
Stayed 1 night in Jun 2022
Response from Robert on Jan 2, 2024
Thank you for your review and positive words

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
4 star is most certainly overrated and at least one star too many. The hotel might have been a great property some 25 years ago but is now in need of attention and some maintenance.
Stayed 1 night in Aug 2021
Response from Robert on Jan 2, 2024
Thank you for your reviewWe have recently been issued with a 4 star and major improvements have been underway Please also understand that your stay with us was during covid times and normal operations couldn't bee taking as per normal Im certain this will all be resolved by your next stay with us

8/10 Good

Lee-Andrew

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Quick Night Stay
A group of 15 men went down and the service and planning of rooms and food was great. They made it so easy to arrange everyone. The food at the restaurant was great and affordable for what we received.
Stayed 1 night in Nov 2020
Response from Francinah Phahlane on Nov 24, 2020
Dear Lee-Andrew Wow, thank you so much for taking the time to share your kind comments, It is really appreciated. The staff and I are so happy we could make your stay so wonderful. It was a pleasure to have you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Robert on Jan 2, 2024
Thank you for your 10/10 Review

10/10 Excellent

COLLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Robert on Jan 2, 2024
Thank you for your 10/10 review Please we would love to hear what made your experience so lovely

10/10 Excellent

Cowell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
Accommodating
Stayed 1 night in Sep 2019
Response from Robert on Jan 2, 2024
Thank you for your 10/10 Review Im glad you enjoyed the accommodation

10/10 Excellent

Molebaleng Alph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is breathtaking.
I wish I could have extended my stay. The Winkler is just tops in all respects.i am planning to take my wife there for a longer period.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way to KNP
Just stayed the nights as usual on our way into KNP. No problems what so ever. Team at Reception and on the gate most helpful. See you in February 2018
Stayed 1 night in Oct 2017

6/10 Okay

Trent

Liked: Cleanliness, staff & service, room comfort
Ok for a overnight stay
Room outdated. No wifi in room and limited phone reception

4/10 Poor

Craig, Johannesburg, SA

Disliked: Staff & service, property conditions & facilities
Expensive Winkler
I have stayed at the hotel before when it was under the Protea Banner. It now appears to be under new ownership. I was very unhappy with their rates. I paid nearly double what I paid last year for the same duration in July. If money is immaterial, the hotel is a decent choice. If budget matters I cannot recommend this hotel again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good with little bad
Stay was great and the service friendly. Breakfast was awesome One bad think the TV channels did not work properly and in the morning there were no signal Also when we got to the hotel they die not have our booking as done via hotels.com but lucky they had an open room

10/10 Excellent

ROBERT, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and location to access Kruger
Pity it was just one night. Would have enjoyed a week. Isolated location but fronts a good road to Kruger and Johannesburg . Hotel and grounds lovely. We had a large room with double balcony and views of the swimming pool.

6/10 Okay

Thulile

Liked: Staff & service

6/10 Okay

Nick

Disliked: Property conditions & facilities
Very peaceful and quiet surroundings, hotel needs some attention. Tennis courts needs fixing, rooms require some extra care as many things were broken or not in the room. Swimming pool needs cleaning

8/10 Good

Izak, Durbanville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight on route to Kruger
We stayed for one night on our way to Kruger National Park. Staff was very friendly and helpful and the food was very good. Overall a very good hotel.

6/10 Okay

Thiru, South Africa

Liked: Room comfort
Location...location
Great location. Close to Kruger Park.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Reginah, Bloemfontein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
professional personel
Everything was perfect. I really enjoyed my stay.Hope to come back soon.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Good staff, decent location to Kruger
Hotel Staff are excellent, breakfast buffet was really good. Ants everywhere in the room, dinner buffet wasn't good. Pool and play area needs an upgrade or clean.

4/10 Poor

Jason, Sandton, South Africa

Disliked: Cleanliness, property conditions & facilities, room comfort
Where are we?
Booked and paid for a family room - the only available rooms at the time, but got a smaller standard room, no refrigerator, just a cupboard that used to contain one, toilet didn't flush, no in room wifi.

6/10 Okay

Tshegofatso

10/10 Excellent

Gavaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sara, Maputo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Delightful Staying
It was a delightful staying. I suggest that before and on the road circle, from WhiteRiver to the Hotel Protea the Winkler, must be placed indicative outdoors for those coming in their first time particularly after sundown.

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

sanket, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
The hotel is very nice and stay was really enjoyable. But it is a bit distant from numbi gate. The surroundings are really picturesque and peaceful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stopover
Lovely hotel in beautiful location, staff very helpful and friendly, even sorted out our mobile phones to link to wifi when we couldn't. Attractive public areas, lounge/bar etc. Close to Casterbridge shopping for local curios etc.

4/10 Poor

Joseph, Johannesburg

Disliked: Staff & service, room comfort
Disappointed
Having stayed at several Protea hotels before I was really disappointed with the standard of The Winkler. I was at the hotel for 5 days. For 4 of the days the pool was green but the hotel expected guests to use it anyway. The restaurant staff were all on a go slow. My friend referred to the as the "walking dead". The buffets served were not of a good standard. Most of the food was barely warm and the food often ran out. Definitely not recommended.

6/10 Okay

Fernando, Dubai

Liked: Staff & service
Game Safari in Kruger Park
Nice hotel, close to Nelspruit and White River, as well as to Kruger's Park Numbi gate. It was cold in the first night and we were surprisingly informed by hotel staff that they didn't have more blankets available; we were four people in the room with only 2 blankets, so you can imagine that first night was really freezing!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
We were relieved and glad by the general managers and duty managers help when our car broke down before entering the hotel. Only a responsible and good hotel staff will do this for there customers.

10/10 Excellent

David, Botswana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The jewel of the White River!
This hotel is a jewel! The setting is straight from a fairy tale. Beautiful mountains and trees makes the place quite tranquil. We even saw a double rainbow! The staff was super attentive and provided everything we asked for, from electrical adapter's to arrangement of a tour of Kruger National Park. All staff were helpful, friendly and had a "can do" attitude. When I inquired about a car wash, instead of directing me to town, they arranged for an off duty staff member to wash my car! How is that for service! the only drawback was the non-availability of in-room internet access. Based on the responsiveness of the management, I would not be surprised to see them add that by the next time we visit. Outstanding stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A decent hotel with a few deferred maintenance issues with items such as carpeting.

6/10 Okay

caroline

Liked: Cleanliness, room comfort
Website is misleading - shows water slide that doesn't exist, talks about supervised children' s activities on long weekends that weren't available despite being there on a long weekend, the kids zone was depleted and more like a disaster zone... BUT - friendly service, nice grounds, food OK, room comfortable apart from lack of light in the lounge area.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low veld beauty
Very convenient and just outside Nelspruit close to all must see sights.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winkler hotel white river
very welcoming , lovely setting, very comfortable

8/10 Good

Shailen, Midrand, Gauteng

Liked: Cleanliness, staff & service, room comfort
Protea Hotel - The Winkler
Hotel is beautiful. setting is very peaceful. perfect for relaxing. Kids zone needs alot of work. it seemed like a run down shed. It was not very appealing to my son. the only thing he liked there was the Nintendo Wii. With a little effort, it can become a really nice place for kids. The bathroom in the room could use an extractor as the window is too small to let in any fresh air. other than that the hotel is beautiful. sunrise over the mountains is worth watching as you can sit by the pool and take it all in. the grounds are well maintained and very child friendly. pool is well kept. i will definatley visit Protea The Winkler again.

4/10 Poor

Jeff, Netherlands

Disliked: Staff & service, room comfort
spijt van deze boeking
Mooi uitziend hotel maar de schwung ontbrak wat mij betreft
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Das Hotel ist deutlich in die Jahre gekommen. Die Zimmer sind sehr hellhörig. Nette Parkanlage.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Andrea, Nederland

Liked: Cleanliness, room comfort
Hotel is verouderd en voor de prijs heeft het niet genoeg kwaliteit. Hotel op weg naar Krugerpark

4/10 Poor

B family, La Réunion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel
Chambre familiale vétuste, rapport qualité prix non justifié

8/10 Good

Loes Gosschalk, Beaumont de Pertuid

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fijn hotel, maar de receptie is dramatisch !
We zijn hier al vaker geweest, fijn hotel, zeker nu er op 10 min rijden diverse lekkere restaurants zijn bijgekomen. We hadden een suite, fijne ruime kamer. Zwembad en tuin heerlijk groot, prima. Enige minpunt dit keer was de receptie, wat een slecht ontvangst. Receptie was 10 min onbemand, toen kwam er iemand aangesloft. Kon onze boeking niet vinden, zoeken zoeken zoeken, niets gevonden. Kopie v onze boeking gemaakt, of we wilden betalen, maar alles was al betaald. Van ellende heeft ze ons de kamersleutel maar gegeven, zonder uitleg. 10 min zoeken op kamer te vinden, er zit geen enkele logica in de nummering vd kamers. Bij uitcheck wilden ze weer dat we gingen betalen, hadden de boeking na 3 dgn nog niet gevonden. Jammer vd kwaliteit receptie-personeel, verder wel fijn hotel. Nog klein aandachtspuntje de bar. Onze lunch kwam na half uur nog niet, oh jee ons bestelbonnetje lag nog op de bar, vergeten aan de keuken door te geven. En ze hadden niets te doen ! Ontbijt is zeer overvloedig en v goede kwaliteit. Gaan toch volgende keer weer terug, dan maar even ergeren bij incheck en niet meer gaan lunchen.

10/10 Excellent

Maurice, Valkenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuk hotel in bijzondere omgeving
Helaas konden wij maar een overnachting genieten van dit prachtige hotel. Maar als we nog eens in de buurt zijn, weten we ons overnachtingsadres!

4/10 Poor

Mia, Maputo

Disliked: Room comfort
Fred og ro
Hotellet ligger cirka 15 min kørsel nord for Nelspruit. Beliggenheden er fredelig. Vi morede os på de lidt ældre tennisbaner. Poolen så god ud. Det helt store minus er restauranten, som allerhelst vil spise dig af med buffet og ikke a la carte. Tjenerne er lidt sløve, og restauranten er kedelig. Måske et godt sted for nogle med mindre børn.

8/10 Good

REYSS, FRANCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confortable et bien situe
HOTEL AGREABLE SITUE DANS CADRE VERDOYANT CHAMBRE PROPRE OCCUPATION POSSIBLE PAR DES ADULTES ET UN ADOLESCENT

6/10 Okay

Verified traveler

Liked: Room comfort
lämpligt läge för våra planerade aktiviteter.
OK!