Outdoor pool, sun loungers
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Reviews of The Highlander Hotel

5 out of 5
The Highlander Hotel
Corner of Lyon Cachet & Bosman Streets, Dullstroom, Mpumalanga

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 25 out of 67 reviews" "
Rating 6 - Okay. 6 out of 67 reviews" "
Rating 4 - Poor. 5 out of 67 reviews" "
Rating 2 - Terrible. 4 out of 67 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Great location, just overpriced restaurant
The location of the hotel is good. The stairs down the the rooms is built for somebody with long legs and the ramp - not sure if that is for a wheel chair which I will never use. The restaurant is very over priced and its really not great food. The food at Mrs Simpson is WAY better. The fire place, having a vent right on top, the room was always smelling of smoke. Rooms do all need a little TLC. Staff is very friendly and helpful.
Stayed 3 nights in Aug 2022

4/10 Poor

Deborah

Stayed 1 night in Jul 2022

10/10 Excellent

Andries

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for families
Excellent hotel for a family stop-over on the way back from Kruger. Friendly staff, excellent service, great facilities and an awesome restaurant!
Stayed 1 night in Apr 2022
Response from Nats on Apr 26, 2022
Good day Mr. Keun Thank you so much for the lovely review. It was a pleasure hosting you and your family. We hope to see you back again one day soon. Kind regards. The Highlander Team

8/10 Good

Nozipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Natalie on Mar 8, 2022
Hi Nozipho Thank you so much for posting your review. We are thrilled that you enjoyed your stay and we look forward to hosting again at the hotel. Kind regards. Natalie Barrett General Manager

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Lovely staff
Stayed 1 night in Oct 2021

10/10 Excellent

hylke

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Excellent service and Hotel, stunning staff
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Was good
Stayed 1 night in May 2021
Response from N on Jun 9, 2021
Good day We are so pleased you had a good trip and we hope that you will return one day, very soon. Regards. The Highlander Hotel Team

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME WEEKEND AWAY - GREAT BOUTIQUE TYPE HOTEL ATTENTION TO DETAIL
Stayed 1 night in Nov 2020

8/10 Good

Lauren

Stayed 2 nights in Oct 2020

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Johan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place great time
Stayed 1 night in Sep 2020

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Christmas Delight
Stayed in hotel 23rd December to 26th December 2019 with my partner and her mum.It was a beautiful experience. Both rooms where very good and met our expectations. The hotel grounds where beautiful and relaxing and felt very secure.The hotel staff where very professional and helpful. The food was of the highest standard and Christmas Day dinner at the hotel was a wonderful experience, sharing the day with the owners and their family friends and guests. I would recommend a stay at this hotel and experience the delights of the hotel and area. A big thank you to the owners and their family for being so welcoming and helpful to make our stay such a pleasure and being so kind.
Stayed 3 nights in Dec 2019

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from THE HIGHLANDER HOTEL TEAM on Nov 22, 2019
THANK YOU SO MUCH FOR YOUR REPORT TO OUR HOTEL.

8/10 Good

Pieter, Southampton, UK

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely fireplace in the room. Room nice but a bit tired in places, broken blind, gaffer tape on the step up to the bathroom, and bathroom could do with a renovation.
Stayed 1 night in Apr 2019

8/10 Good

Coret

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from John on Feb 10, 2019
Many thanks for this positive response. We appreciate the opportunity to show our guests our wonderful country and staff.

4/10 Poor

Owen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In effective communication
I had a problem on my arrival as I was informed that my reservation was not in place! I was also made to sign the manual credit card printed slips, which I have never done before when booking through hotel.com! I am scared of a possible double charge!
Stayed 1 night in Dec 2018
Response from Duty manager on Jan 2, 2019
The guest's reservation was never advised to our property by hotel.com and is no fault of ours but rather that of the hotel.com booking engine and was never accepted or confirmed by our booking engine. This matter has been raised by us repeatedly with hotel.com with no result. Notwithstanding we accomodated the guest under extremely difficult circumstances and additionally gave a complimentary room upgrade. As regards credit cards, South African credit card issuers require us to have a signed copied of any credit card that we charge and this credit card has to be present at the time that the card holder signs. We regret both of these matters which are out of our control but neither of them should be a reflection upon our service. and the quality of our product.

8/10 Good

Terblanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property with friendly staff
Check in a little slow, the hotel could not find our reservation. Other than that, staff very friendly and helpful, beautiful property and nice breakfast.
Stayed 1 night in Dec 2018
Response from The Highlander Hotel on Dec 4, 2018
Thank you for taking the time to review our hotel. Our sincere apologies for the delay with checking you in, we will ensure that do everything in future to ensure that check in runs smoothly for our guests. We are very pleased that you enjoyed the rest of your stay. We hope you will be back to visit us again soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highland hideaway.
Well worth spoiling yourself if you’re ever in Dullstroom with undoubtedly the best boutique hotel in the area. Fireplaces in rooms just add to that extra bit of comfort. A very special hideaway.
Stayed 1 night in Nov 2018
Response from Highlander on Nov 21, 2018
Hi Simon Thank you for your kind message, we are very pleased that you enjoyed your stay. I hope you will be back to visit us again in the future. Kind regards The Highlander Team

10/10 Excellent

Paul, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly hotel with very comfortable accommodation.
Stayed 1 night in Nov 2018
Response from The Highlander on Nov 21, 2018
Hi Paul Thank you for taking the time to send us such a positive review, we are very pleased you enjoyed your stay. We look forward to your next visit. Kind regards The Highlander Team

10/10 Excellent

Christopher

Lovely place for a Dullstroom getaway
Lovely spot, nice management and team
Stayed 2 nights in Sep 2018
Response from The Highlander on Oct 26, 2018
Thanks Christopher - always great to have wonderful guests, Thanks for joining us.

6/10 Okay

Albert

Some work needed
Upon arrival we were disappointed in that many of the items / features that were published on the booking sites were in fact not offered. Contrary to what was advertised, there was no airconditioning, coffee maker, in-room telephone, Wi-Fi in rooms nor luxury bedding. In fact, the bedding was almost threadbare with a hostel-type blanket underneath the duvet to give some warmth. The mattress on our bed needed replacement. We highlighted this to the current managers. Their explanations made it clear why the features were not available and why the buildings were in need of urgent maintenance. Apparently the hotel group had been liquidated and was recently taken over by new owners. Efforts are underway to catch up with a two-year backlog of neglect. The rooms but especially the common areas have a luxurious and classy feel. Rooms are huge but as mentioned need some maintenance. The spirit of the managers who were apparently appointed two weeks prior to our stay, made our stay memorable one. The breakfast was outstanding and all staff offered service with a smile. I am confident that advertised quality and a 5 star rating might be achieved.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Was great and very comfortable. Rooms very nice and spacious.
Stayed 2 nights in Mar 2018

10/10 Excellent

CARL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic palace
This hotel is amazing. The staff couldn't do enough for you. We were made to feel like lord and lady. Drinks were very reasonable in price. Although we were the only guests in the hotel the staff were still as enthusiastic as if the place was full. We stayed in suite 1 it was amazing. Had a fire in the fireplace in the evening very romantic. Definitely would stay here again should we ever be in the area. We also went to a whiskey tasting just down the road .. well worth a couple of hours.
Stayed 1 night in Jan 2018

4/10 Poor

Heidi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2017

8/10 Good

Marie Monique

Liked: Staff & service
Disliked: Property conditions & facilities
Great location for Dullstroom
The hotel was convenient for our overnight stay in Dullstroom. However the hotel room was looking tired and could do with a revamp. Staff member Simon was excellent and had great Public Relations skills. However the staff member on duty at Reception forgot our request for one teabag which was disappointing.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms and very accommodating people. Very good breakfast. Close to town we walked. Wild about whisky is worth a trip.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stop over
Overnight stop over Really nice suite breakfast was excellent

4/10 Poor

Wendy

Disliked: Staff & service, room comfort
Unimpressed
Bed was hard. TV remote didn't work and had to ask twice to get it resolved. room was average. No water on morning of departure. No wireless in the rooms. Lamp next to bed stopped working. Breakfast was below average. Not what I would expect from a 5 star rating or even 4 stars.

6/10 Okay

Lena

Disliked: Room comfort
The sleeper couch was uncomfortable.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cosy cottage!
Extremely great value for money. Attractive little town for a stopover to/from Kruger. Very quiet and restful. Great service.

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers in Dullstroom.
This hotel was Fawlty Towers in Dullstroom. The breakfast for five people took over an hour to arrive in pieces. First of all no service, followed by a request for tea and coffee, and finally the breakfast itself, which came in dribs and drabs, after lengthy delays in between, like hot meal first, for two people, then one more, then the final two. After a lengthy delay, we got the teas and coffees, and long after the hot meals, came the toasts.The waiter was nice but badly trained, and the manager hovered in the background, basically doing nothing. Never again!

8/10 Good

Lorraine

Liked: Staff & service, property conditions & facilities, room comfort
Picturesque hotel
We had an enjoyable stay at the Highlander Hotel, elegant decor,very spacious rooms and bathrooms, friendly staff and ideal location to the town. We had one evening meal there, the menu was quite small but the food was nicely presented and there are lots of restuarants in Dullstroom to try.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

christo, pta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, the furniture can be upgrated.

8/10 Good

Dirk

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and comfortable

8/10 Good

HA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Rachel, Johannesburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was actually very dissappointed. For the money we paid. It was a let down. Our room was not clean at all. Sheets dirty. The room needed some TLC. If it wasnt for how good the staff was. It would have been awful.

10/10 Excellent

Jean, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence Beyond Expectation!
We went there for our 10year wedding anniversary, as Dullstroom close enough to ride with our Harleys. The Hotel is even nicer than on the photo's, the service was superb, the food was excellent and prepared precisely to request even when we had special requests! The rooms aren't rooms, their like little apartments! Really large, very private, just perfect! Awesome large fireplace stocked daily with ample wood, so to spend an eve with bottle of wine in front of a crackling fire is a perfect way to end your day. The balcony is as large as some homes' bedrooms, so really also awesome to sit there on a warm summer's eve and enjoy nature. Very seldomly that one is surprised ABOVE expectation with a hotel or restaurant in South Africa, the Higlander will certainly be my ONLY choice next time we visit Dullstroom!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Leanne, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, excellent cuisine
Had a lovely stay. The staff are excellent, and the food exceptional.

8/10 Good

Basil

Liked: Cleanliness, staff & service
Ok overall, but the towels supplied in your Luxury units were very small indeed, more 2 or 3 start level,.

10/10 Excellent

David, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our two-night stay at the Highlander. Pleasantly landscaped grounds, very good accommodation and helpful, very friendly service. Our car was washed before we left without us having asked for this or having to pay for it. Breakfast was excellent the first morning but staff struggled a little to keep up with the demands of a large group the second morning.

8/10 Good

Dimitri, pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, well located and friendly willing staff. Huge rooms and bathrooms.

10/10 Excellent

Katerina, Rustenburg,North West,South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!!!!Will definitely go back.
Stayed there for 5 nights and we enjoyed every minute of it.