Beautiful grounds, disappointing service
Posted Sep 19, 2016
We stayed 2 nights, midweek. We looked forward to a "premier" experience, but were disappointed. Our room itself was quite nice, spacious with a nice view of the grounds and convenient parking. The bed was very comfortable and we did sleep well. The lighting, however, was poor, such that it was dark even with all lights on; bathroom mirror lighting was insufficient.
We had dinner at the Altitudes restaurant the first night. Service was extremely slow and the quality of the food was marginal after a long wait. The excuse given was that there was a large party in the back, though the rest of the dining room was almost empty. We also overheard food being sent back from 2 of the other 3 tables with guests. (We found much better food in Welches the next night.) The complimentary breakfast was ok, nothing special.
We left our room around 10 am the next morning, returning at 4 pm. Our room had not been serviced, so I called the front desk. They grudgingly sent housekeepers over, who argued with us about leaving a Do Not Disturb sign out (we had removed it before we left in the am.)
I then went to use the hot tub, only to find it surrounded by yellow tape. Again, facilities were not available for use.
To the hotel's credit, they refunded the daily resort fee at checkout, in response to these experiences.